Jobs in the United States

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Added 9 mins ago
CO
Outage Coordinator
City of Lubbock
Lubbock, TX
- $46.66 USD / hour
Analyze outage and operational issues, support NERC/ERCOT reviews and compliance documentation, and help turn lessons learned into reliability and process improvements.
Added 40 mins ago
OP
Dishmachine Operator Part Time [Starts at $18/hr]
Omaha Public Schools
Omaha, NE
- $18 USD / hour
- Part-time
Participates in the financial management process by carefully monitoring portion control, proper pricing, and safe storage of supplies and food.
Added 42 mins ago
FL
Assistant Manager
Foot Locker
Amarillo, TX
- $16 USD / hour
Take an owner/operator mindset by addressing issues, maintaining standards, and taking ownership of store execution.
Added 42 mins ago
FL
Assistant Manager
Foot Locker
Amarillo, TX
- $16 USD / hour
Take an owner/operator mindset by addressing issues, maintaining standards, and taking ownership of store execution.
Added 42 mins ago
FL
Assistant Manager
Foot Locker
New Orleans, LA
- $16 USD / hour
Take an owner/operator mindset by addressing issues, maintaining standards, and taking ownership of store execution.
Added 42 mins ago
FL
Assistant Manager
Foot Locker
Flagstaff, AZ
- $23.85 USD / hour
Take an owner/operator mindset by addressing issues, maintaining standards, and taking ownership of store execution.
Added 42 mins ago
FL
Part-Time Sales Lead
Foot Locker
Santa Fe, NM
- $19.65 USD / hour
- Part-time
Take an owner/operator mindset by addressing issues, maintaining standards, and taking ownership of store execution.
Added 42 mins ago
FL
Assistant Manager
Foot Locker
Clarksville, TN
- $19.5 USD / hour
Take an owner/operator mindset by addressing issues, maintaining standards, and taking ownership of store execution.
Added 53 mins ago
Heavy Equipment Operator - 7041209
State of Missouri
Park Hills, MO
Added 54 mins ago
Highway Maintenance Technician & Snowplow Operator 2026-01979
State of Wyoming - A&I
Douglas, WY
Added 55 mins ago
O
Mid-Market Account Executive, Consumer Services - NetSuite
Oracle
Jefferson City, MO
- $31.73 to $50.72 USD / hour
…executive-level business cases, and control a structured sales process from prospecting through…
Added 1 hour ago
Production Operator
ManpowerGroup
Van Wert, OH
Our client, in the Packaging and Advanced Materials industry, is seeking a Production Operator for 1st shift to join their team. As a Production Operator, you will be part of the…
Added 1 hour ago
A
Forklift Operator | 1st And 2nd Shift
Aerotek
Uniontown, OH
- $18.44 to $19.44 USD / hour
Job Title: Forklift Operator (1st or 2nd Shift) ($18.44-19.44/hr.)
Added 1 hour ago
Mechanical Metal Trades
EMCOR Group
Barberton, OH
…addition to loading and unloading trucks, driving a forklift and operator a yard crane. This role reports directly to the Mechanical Fabrication…
Added 1 hour ago
M
Test Stand Operator- 2nd Shift
ManpowerGroup
Middletown, OH
- $21 USD / hour
Based out of our Middletown, OH automotive testing facility, the Test Stand Operator is responsible for installing and removing engines from No-Load test stands and running automated engine…
Added 1 hour ago
Machine Operator I
GOJO Industries, Inc.
Wooster, OH
Information about #32994 Machine Operator I Work Location: Wooster, OH USA Shift: MON-FRI, 7:00a - 3:00p For more than 80 years, our company has been powered by people who are energized by…
Added 1 hour ago
Cemetery Caretaker
Veterans Affairs, National Cemetery Administration
Dayton, OH
Added 1 hour ago
Metal Treatment Operator
Whitcraft LLC
Cleveland, OH
…technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of our customers. Our exceptional quality is driven by a deep…
Added 1 hour ago
Production Operator
ITW
Cincinnati, OH
The Production Operator is required to safely and efficiently operate all equipment necessary to
Added 1 hour ago
FC
HVAC and Plumbing Quality Control Engineer (Engineer II)
Fairfax County
Fairfax, VA
- $33.73 to $59.02 USD / hour
Fundamental knowledge of Trane, Siemens, Automated Logic, and Delta Building Automation Controls with 3 years operator experience.
Added 1 hour ago
PG
Senior Director, Product Management Campaign Operations Automation
Publicis Groupe Holdings B.V
New York, NY
- $153,500 to $285,100 USD / year
…in-flight changes and optimization, and reporting into coherent operator journeys in partnership with the owners of underlying forecasting, serving, and reporting…
Added 1 hour ago
SB
Fire Suppression Aide (Fire District)
San Bernardino County
San Bernardino County, CA
- $67,179.84 to $76,032.32 USD / year
California State Fire Marshal (CSFM) Fire Apparatus Driver/Operator 1A
Added 1 hour ago
A
Wastewater Treatment Operator
Aerotek
Pueblo, CO
- $30 to $35 USD / hour
Job Title: Wastewater Treatment System OperatorPay: $30-35.00 per hourJob DescriptionThe Wastewater Treatment System Operator will independently operate and monitor a temporary wastewater…
Added 1 hour ago
A
Machine Operator
Aerotek
Mesa, AZ
- $24 to $28.6 USD / hour
Job Title: Weekend Shift CNC Laser OperatorJob DescriptionWe are seeking a skilled CNC Laser Operator to join our weekend shift team. The ideal candidate will have the ability to set up,…
Added 1 hour ago
A
Machine Operator
Aerotek
Attleboro, MA
- $18 to $23 USD / hour
AEROTEK IS HIRING FOR MACHINE OPERATOR Machine Operator | 1st & 2nd Shift | $18/hr+ | Overtime AvailableJoin a fast-paced manufacturing team as a Machine Operator! You'll operate production…

Care.com

Supervisor, Customer Care Workforce Management

Dallas, TX, United States

$56,000 to $66,000 USD / year

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Job details

Pay: $56,000 to $66,000 USD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Care.com is a consumer tech company with heart. We're on a mission to solve a human challenge we all face: finding great care for the ones we love. We're moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that. Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. We apply data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, thrive on collaboration, and want to use your talent for good, Care.com is the place for you.

Job Description

Our Operations team delivers email, chat, and phone support to the families and caregivers who rely on Care.com, with an outsourced (BPO) partner team of roughly 100 agents providing around-the-clock coverage. As Supervisor, Workforce Management, you will own the day and the data. You'll be the hands-on operator across all three channels: anticipating volume, keeping schedules aligned to real demand, and steering the queues in real time so service levels hold before a miss occurs. You'll also be the team's sharpest source of insight, turning performance data into clear context, recurring patterns, and recommended next steps. You'll partner with the Operations Manager on a daily basis. You surface what's happening, how often, and what it costs; the Manager drives the decisions and durable fixes. This is a role for someone who sees around corners, forms a point of view, and brings it forward without waiting to be asked. Queue management

Monitor email, chat, and phone queues all day, not just at shift start
Track volume, backlog, SLA risk, adherence, and productivity as they move
Act ahead of the miss: adjust skills, request overtime, rebalance agents, then confirm it happened
Fix adherence and productivity issues live, or flag them if no solution exists

Scheduling

Keep BPO scheduling shells current and aligned to volume across all channels
Flag coverage gaps to the Ops Manager with a recommendation
Bring a point of view on how schedules should be structured, not just maintain what exists

Forecasting and planning

Review forecast accuracy against actuals with the BPO and Ops Manager
Flag staffing needs ahead of known volume shifts
Track shrinkage, absenteeism, and attrition, and recommend adjustments before coverage is hit
Build peak and contingency playbooks so readiness is planned, not improvised

Data and insights

Pull regular and ad hoc reports and explain what the numbers mean
Report on SLA, AHT, occupancy, adherence, and shrinkage, including anomalies, trends, and drivers
Find workflow inefficiencies, recommend fixes, and keep runbooks and intraday procedures current
Escalate recurring issues to the Ops Manager: what’s happening, how often, the impact, and a recommended next step
Review quality sampling and surface calibration gaps and coaching themes

BPO partnership

Work daily with BPO team leads on intraday adjustments, confirm changes are executed, and share data for their coaching
Run the BPO performance cadence and scorecards, and follow up on corrective actions and staffing gaps
Coordinate readiness for workflow changes, launches, outages, unplanned absenteeism, and peaks
Support onboarding of new BPO sites and agents across systems and content knowledge
Recommend actions during incidents and document lessons so issues don’t recur

Qualifications

2-3 years of experience in workforce management, real-time analysis, or a related operations role, ideally in a multi-channel (email, chat, phone) environment
1-2 years of experience in a customer service related role
Experience working with or managing outsourced (BPO) partners, including influencing performance without direct authority over agents is preferred
Strong analytical skills and comfort with reporting tools such as Tableau, with the ability to turn data into a clear recommendation
Sound judgment and composure when priorities shift or issues arise in real time
A process-first mindset and strong attention to detail, paired with the confidence to question whether the current approach is working
Excellent written and verbal communication, including concise escalations that give leadership full context
Comfort working cross-functionally with internal teams and outsourcing partners
Proficiency in Google or Microsoft Office; experience with WFM platforms, CSR, and Salesforce.com a plus
Bachelor's degree preferred, or equivalent work experience

Additional Information Work Environment: Hybrid - We are in the office Monday, Wednesday & Thursday Office Location: Dallas - 2801 North Central Expressway, 11th Floor 75204 Salary Range $56,000 - $66,000 The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com's total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).

Company Overview:

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products - from child and elder care to pet care and home care.

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