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Added 2 mins ago
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Store Manager In Training
Rent-A-Center
Huntsville, AL
- From $18.12 USD / hour
Account Management: Oversee direct coworker's collection activities, follow-up on accounts that require manager interventions, approve customer commitments and provide leadership and…
Added 2 mins ago
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Store Manager
Rent-A-Center
DUBUQUE, IA
- From $54,001 USD / year
Account Management: Oversee direct coworker's collection activities, follow-up on accounts that require manager interventions, approve customer commitments and provide leadership and…
Added 2 mins ago
QA MANAGER I
Pilgrim\'s
Lafayette, GA
The Quality Assurance Manager is accountable for implementing and verifying their facility’s adherence to Pilgrim’s Pride Corporation (PPC) Food Safety and Quality Assurance (FSQA)…
Added 2 mins ago
COMPLEX SAFETY AND HEALTH MANAGER
Pilgrim\'s
Lafayette, GA
…of the site leadership team, the Complex Health and Safety Manager drives regulatory compliance, risk reduction, injury prevention, and continuous improvement initiatives. Responsibilities…
Added 2 mins ago
COMPLEX ENVIRONMENTAL MANAGER
Pilgrim\'s
Lafayette, GA
Participate in the emergency and chemical release reporting and response program.
Added 2 mins ago
ACCOUNTING MANAGER I
Pilgrim\'s
Lafayette, GA
…subject to the standard terms and conditions of the incentive program;…
Added 3 mins ago
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General Manager(07106) - 615 Pioneer Way
Domino's
Tacoma, WA
- $18 to $26 USD / hour
…your own pace, with our promote from within, management steps program. Enjoy Employee Discounts. Qualifying FT employees earn Paid…
Added 3 mins ago
Assistant Manager(02603) 1895 Crisman
Domino's
Portage, IN
…today are successful Domino's franchise owners. From Assistant Manager to General Manager, General Manager to District Manager or even Franchisee or Manager Corporate Operations, our stores…
Added 3 mins ago
General Manager(01847) 1057 Main Street
Domino's
Sturgis, SD
…pizza experience required as we have a fully developed training program that will set you up for success. Build work experience in management and customer service that will help you go…
Added 3 mins ago
General Manager(03834) - 100057 University blvd
Domino's
Orlando, FL
…trained and certified through our unique Management Development Program. If you have limited experience, this program will teach you everything you need to learn to become a successful…
Added 3 mins ago
Manager in Training(06842) - 1125 E North Tenth St
Domino's
Abilene, TX
…raises and management training levels. We have a great training program that will teach you all you need to know to run a store. We are growing and have more stores coming soon. Managers…
Added 3 mins ago
Delivery Driver(03268) - 1822 South Ridgewood Ave
Domino's
Edgewater, FL
Our driver position is an excellent start to learn about the delivery business, customer service and the creation of great products. Domino's Pizza is committed to promoting from within -…
Added 3 mins ago
General Manager(03841) - 17804 N Dale Mabry
Domino's
Tampa, FL
…trained and certified through our unique Management Development Program. If you have limited experience, this program will teach you everything you need to learn to become a successful…
Added 3 mins ago
Assistant Manager(02647) 7758 Broadway
Domino's
Merrillville, IN
…today are successful Domino's franchise owners. From Assistant Manager to General Manager, General Manager to District Manager or even Franchisee or Manager Corporate Operations, our stores…
Added 4 mins ago
General Manager(03034)- 5646 Circa Fishhawk Blvd
Domino's
Fish Hawk, FL
…trained and certified through our unique Management Development Program. If you have limited experience, this program will teach you everything you need to learn to become a successful…
Added 4 mins ago
D
General Manager(07091) - 11416 Canyon Road E
Domino's
Puyallup, WA
- $24 to $26 USD / hour
…your own pace, with our promote from within, management steps program. Enjoy Employee Discounts. Qualifying FT employees earn Paid…
Added 4 mins ago
D
Management 07043
Domino's
Sammamish, WA
- $20.29 to $28 USD / hour
This is the wording that has to be put on all manager applicants for GM.
Added 4 mins ago
Assistant Manager(02621) 135 N Wisconsin St
Domino's
Hobart, IN
…today are successful Domino's franchise owners. From Assistant Manager to General Manager, General Manager to District Manager or even Franchisee or Manager Corporate Operations, our stores…
Added 4 mins ago
Assistant Manager (01768)
Domino's
Sidney, NE
On the job training involves customer service orientation, interactive computer program, and hands-on practice.
Added 4 mins ago
Delivery Driver(02650) 1528 N Arbogast St
Domino's
Griffith, IN
…successful Domino's franchise owners! From Delivery Driver to Manager Trainee, Manager Trainee to General Manager, General Manager to District Manager, or even Franchisee or Director of…
Added 4 mins ago
D
General Manager (2953) Greenville IL
Domino's
Greenville, IL
- $9 to $15 USD / hour
…includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same…
Added 4 mins ago
Assistant Manager(02620) 74444 Kennedy Ave
Domino's
Hammond, IN
…today are successful Domino's franchise owners. From Assistant Manager to General Manager, General Manager to District Manager or even Franchisee or Manager Corporate Operations, our stores…
Added 4 mins ago
General Manager(06197) - 7959 Kings Hwy
Domino's
King George, VA
…General Managers in Training! We offer a progressive training program while you work in a fun environment with a goal to become a restaurant General Manager. The perfect candidate would be…
Added 4 mins ago
General Manager(06061) - 7861 Bayside Rd.
Domino's
Chesapeake Beach, MD
Many Domino’s General Managers today are successful Domino's franchise owners. From Customer Service Reps to Management, General Manager to Manager Corporate Operations or Franchisee, our…
Added 4 mins ago
General Manager(06682) - 7816 Louetta Rd
Domino's
Spring, TX
…company match, education assistance, employee stock purchase program, paid time off, parental leave, mental health, and family support…

Care.com

Supervisor, Customer Care Workforce Management

Dallas, TX, United States

$56,000 to $66,000 USD / year

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Job details

Pay: $56,000 to $66,000 USD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Care.com is a consumer tech company with heart. We're on a mission to solve a human challenge we all face: finding great care for the ones we love. We're moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that. Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. We apply data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, thrive on collaboration, and want to use your talent for good, Care.com is the place for you.

Job Description

Our Operations team delivers email, chat, and phone support to the families and caregivers who rely on Care.com, with an outsourced (BPO) partner team of roughly 100 agents providing around-the-clock coverage. As Supervisor, Workforce Management, you will own the day and the data. You'll be the hands-on operator across all three channels: anticipating volume, keeping schedules aligned to real demand, and steering the queues in real time so service levels hold before a miss occurs. You'll also be the team's sharpest source of insight, turning performance data into clear context, recurring patterns, and recommended next steps. You'll partner with the Operations Manager on a daily basis. You surface what's happening, how often, and what it costs; the Manager drives the decisions and durable fixes. This is a role for someone who sees around corners, forms a point of view, and brings it forward without waiting to be asked. Queue management

Monitor email, chat, and phone queues all day, not just at shift start
Track volume, backlog, SLA risk, adherence, and productivity as they move
Act ahead of the miss: adjust skills, request overtime, rebalance agents, then confirm it happened
Fix adherence and productivity issues live, or flag them if no solution exists

Scheduling

Keep BPO scheduling shells current and aligned to volume across all channels
Flag coverage gaps to the Ops Manager with a recommendation
Bring a point of view on how schedules should be structured, not just maintain what exists

Forecasting and planning

Review forecast accuracy against actuals with the BPO and Ops Manager
Flag staffing needs ahead of known volume shifts
Track shrinkage, absenteeism, and attrition, and recommend adjustments before coverage is hit
Build peak and contingency playbooks so readiness is planned, not improvised

Data and insights

Pull regular and ad hoc reports and explain what the numbers mean
Report on SLA, AHT, occupancy, adherence, and shrinkage, including anomalies, trends, and drivers
Find workflow inefficiencies, recommend fixes, and keep runbooks and intraday procedures current
Escalate recurring issues to the Ops Manager: what’s happening, how often, the impact, and a recommended next step
Review quality sampling and surface calibration gaps and coaching themes

BPO partnership

Work daily with BPO team leads on intraday adjustments, confirm changes are executed, and share data for their coaching
Run the BPO performance cadence and scorecards, and follow up on corrective actions and staffing gaps
Coordinate readiness for workflow changes, launches, outages, unplanned absenteeism, and peaks
Support onboarding of new BPO sites and agents across systems and content knowledge
Recommend actions during incidents and document lessons so issues don’t recur

Qualifications

2-3 years of experience in workforce management, real-time analysis, or a related operations role, ideally in a multi-channel (email, chat, phone) environment
1-2 years of experience in a customer service related role
Experience working with or managing outsourced (BPO) partners, including influencing performance without direct authority over agents is preferred
Strong analytical skills and comfort with reporting tools such as Tableau, with the ability to turn data into a clear recommendation
Sound judgment and composure when priorities shift or issues arise in real time
A process-first mindset and strong attention to detail, paired with the confidence to question whether the current approach is working
Excellent written and verbal communication, including concise escalations that give leadership full context
Comfort working cross-functionally with internal teams and outsourcing partners
Proficiency in Google or Microsoft Office; experience with WFM platforms, CSR, and Salesforce.com a plus
Bachelor's degree preferred, or equivalent work experience

Additional Information Work Environment: Hybrid - We are in the office Monday, Wednesday & Thursday Office Location: Dallas - 2801 North Central Expressway, 11th Floor 75204 Salary Range $56,000 - $66,000 The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com's total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).

Company Overview:

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products - from child and elder care to pet care and home care.

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