Jobs in the United States

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Added 5 mins ago
National Manager, Software Engineer
Toyota
Plano, TX
…Monitor and report on the progress of technology delivery to senior management and stakeholders, adjusting delivery plans as necessary to meet…
Added 7 mins ago
Risk and Safety Manager I
OFFICE OF JUVENILE AFFAIRS
United States
The Risk Manager is responsible for overseeing the organization’s comprehensive risk management and safety program, including insurance, safety, workers’ compensation, emergency response,…
Added 8 mins ago
H
Manager, Generator Operations
Helion
Everett, WA
- $182,000 to $214,000 USD / year
…diagnostics for advanced plasma devices. You will report to the Senior Manager of Generator Operations, and this is an onsite role located at our Everett, WA…
Added 12 mins ago
Senior Accountant - FT - Day - Accounting Finance & Treasury Lawrenceville NJ
Capital Health System, Inc.
United States
…for the preparation and analysis of financial statements for management as well as other internal and external clients. Assists other departments throughout the organization with accounting…
Added 12 mins ago
Senior Accountant - FT - Day - Accounting Finance & Treasury Lawrenceville NJ
Capital Health System, Inc.
United States
…for the preparation and analysis of financial statements for management as well as other internal and external clients. Assists other departments throughout the organization with accounting…
Added 15 mins ago
BGS F/A-18 Sustainment Chief Program Engineer (CPE)
The Boeing Company
Hazelwood, MO
The CPE has responsibility for overall safety, technical integrity, and engineering execution excellence for the F/A-18 Sustainment activities and supporting systems. The CPE is a key…
Added 15 mins ago
Service Management - Analyst, Global Public Sector, Early Talent
Salesforce, Inc.
IN
We are seeking a Service Management Analyst to help build the next generation of AI-powered engineering. Join our AI-native team as an early-career service manager to solve real production…
Added 15 mins ago
Strategic Partner Marketing Senior Manager
Salesforce, Inc.
IN
We are looking for a strategic and high-impact Strategic Partner Marketing Senior Manager to lead the co-marketing relationship with OpenAI alongside our other strategic technology partners.
Added 15 mins ago
Associate Director, DevSecOps Architect
S&P Global Inc.
Princeton, NJ
Establish and govern architecture standards for source control, build automation, artifact management, release orchestration, observability, vulnerability management, and software…
Added 15 mins ago
Senior Reliability Engineer
MED Medtronic Inc
Mounds View, MN
The Senior Reliability Engineer will support key technical activities within the Electrophysiology Therapies (EPT) Defibrillation Solutions (DS) Post Market Quality organization. This role…
Added 15 mins ago
Senior Product Development Program Manager
MED Medtronic Inc
Brooklyn Center, MN
The Senior Product Development Program Manager leads a diverse set of concurrent energy-component projects for multiple operating units (OUs) as internal customers. The role combines…
Added 16 mins ago
Senior Social Strategist | Digital Manager III
Linda Werner & Associates
United States
We are seeking a creative, strategic, and highly experienced Senior Social Strategist to lead organic social media strategy, audience growth, content development, and community engagement…
Added 16 mins ago
DH
Senior Manager, Research Data Operations
Denver Health
Denver, CO
- $109,200 to $174,800 USD / year
The Senior Manager, Research Data Operations provides unified operational leadership over the Research Department's Data Management and Biostatistics functions, ensuring these teams operate…
Added 20 mins ago
CC
Senior Manager, Environmental Sustainability Programs
Carrier Corporation
Remote, United States
- $117,500 to $234,500 USD / year
The Senior Manager, Environmental Sustainability Programs will lead complex cross-functional sustainability initiatives and implementation efforts that support Carrier’s climate strategy,…
Added 22 mins ago
Sr. Manager, Technical UAT & Integration Test Manager, Core & Digital Banking
Ignite Banking
Remote, United States
The Sr. Manager, Technical UAT & Integration Test Manager, Core & Digital Banking owns testing across a bank's whole modernization program: one strategy, one calendar, one defect process…
Added 23 mins ago
RS
Senior Customer Success Manager - Mobius
Rocket Software
Montpelier, VT
- $83,000 to $112,050 USD / year
The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee…
Added 23 mins ago
Data, Communications, and Policy Analyst (Remote)
GovCIO
Montpelier, VT
GovCIO is currently hiring for a Data, Communications, and Policy Analyst to support program management, tasking execution, strategic planning, policy review, metrics generation and…
Added 23 mins ago
N
Director, Customer Success
Neara
Remote, United States
- $180,000 to $250,000 USD / year
…including Wildfire Mitigation, Resiliency & Reliability, Asset Management, Risk & Value Optimization, and Design & Construction, into their daily operational workflows. You will balance…
Added 23 mins ago
N
Director, Customer Success
Neara
Los Angeles, CA
- $180,000 to $250,000 USD / year
…including Wildfire Mitigation, Resiliency & Reliability, Asset Management, Risk & Value Optimization, and Design & Construction, into their daily operational workflows. You will balance…
Added 25 mins ago
Program Manager IV, Appointing System Optimization
Kaiser Permanente
Portland, OR
Ensures the alignment, buy-in, and coordination of diverse program stakeholders by building rapport with stakeholder teams, third party vendors, and senior management; and clarifying…
Added 25 mins ago
OZ
Manager, Maintenance
Oakland Zoo
Oakland, CA
- $81,999.79 to $87,256.18 USD / year
The Maintenance Manager works in partnership with the Senior Manager, Facilities to oversee all installation, repair and preventive maintenance operations of the Oakland Zoo's facilities…
Added 26 mins ago
Senior Technical Program Manager, Digital Acceleration
Amazon.com Services LLC
Bellevue, WA
…expansions and client onboarding at scale. We are looking for a Senior Technical Program Manager to drive complex, cross-functional programs that help our digital businesses expand into new…
Added 36 mins ago
Intelligence Program Manager
LLNL
Livermore, CA
…for mission delivery through efficient execution across the Z Program mission area. This portfolio includes: strategic planning, motivation and integration of Laboratory capability,…
Added 37 mins ago
LB
Senior Manager, Regulatory Affairs
Leica Biosystems Imaging, Inc.
Vista, CA
- $155,000 to $165,000 USD / year
The Senior Manager, Regulatory Affairs is responsible for developing and executing global regulatory strategies for high-complexity hardware and software products including but not limited…
Added 37 mins ago
Staff Plastics Engineer
Beckman Coulter, Inc.
Chaska, MN
Lead significant technical workstreams and cross-functional project activities, including project planning, technical risk management, prioritization, stakeholder alignment, budgeting…

Care.com

Lead Client Success Specialist

Dallas, TX, United States

$21 to $22 USD / hour

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Job details

Pay: $21 to $22 USD / hour
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description Care.com is a consumer tech company with heart. We're on a mission to solve a human challenge we all face: finding great care for the ones we love. We're moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that. Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we're applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you're all about using your talent for good, Care.com is the place for you.

Job Description

As the Client Success team’s most senior individual contributor, you’re the go-to expert for our most complex, high-stakes issues. You’ll apply everything you’ve mastered across the Client Success toolkit to three areas where mistakes are costly: supporting the Connect platform, solving technical problems without developer help, and building the evidence we submit to defend payment disputes. You’ll also coach the rest of the team. Connect platform support

Be the team’s subject-matter expert on Connect accounts, including setup, verification, payouts, and restrictions
Use Stripe access to investigate account and transaction activity and turn findings into clear next steps
Flag recurring platform issues with well-documented evidence

Independent troubleshooting

Diagnose and resolve complex issues without relying on developers: reproduce the problem, isolate the cause, test a fix, document the result
When engineering is needed, escalate through JIRA with clear reproduction steps, impact, and evidence
Turn what you learn into knowledge-base articles and team guidance

Disputes and evidence

Own the dispute process, from researching the case to submitting rebuttal evidence
Handle sensitive personal, financial, and communication records with precision and discretion, sharing only what is necessary and following all privacy and compliance standards
Track outcomes and identify trends that improve recovery

Escalations and leadership

Manage BBB and Trustpilot escalations with empathy and sound judgment
Train new specialists, provide peer coaching, and support Specialists I, II, and Retention on cases beyond their scope

Core responsibilities

Perform all Level 1–3 responsibilities (including general support, welcome calls, check-ins, upsells, payment failures, priority lane calls, privacy requests, save calls, and primary retention duties) while maintaining a primary focus on supporting and managing the Connect platform.

Qualifications

2+ years in a Client Success or equivalent role, with a record of strong performance in account management and relationship building
Comfort with payment platforms and account systems, and the persistence to find root causes
Sound judgment to make decisions without a developer or manager to lean on
Meticulous attention to detail and discretion with confidential information
Clear writing for members, dispute submissions, and JIRA tickets
Skill in coaching others
JIRA and Stripe experience is a plus

Success Looks Like

Fast, accurate Connect and technical resolutions with minimal developer dependency
Complete, accurate, compliant dispute evidence
Strong JIRA escalations and documentation
Growth of the specialists you coach
An Exceeds Expectations rating and completion of Level 4 Development and Choice Paths
Dispute win rate of 35%
Save rate goal of 40%
Same-day escalation turnaround
Ability to maintain a high ticket close (120+) and dial rate (3/hour)

Additional Information Office: 2801 N Central Expy, Dallas, TX 75204

Work Environment: Hybrid - In office Mon, Wen & Thurs

Salary Range: The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com's total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).

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