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Fiberglass Team Lead 2nd -Sanford, NC
Pentair
Sanford, NC
- $20 to $23 USD / hour
We have an opportunity for a Injection Molding Team Lead to join our Sanford, NC team. You will coordinate and facilitate the daily operations of the assigned area(s) of responsibility to…
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Construction Inspector
Michael Baker International
Fort Lauderdale, FL
- $42 USD / hour
Michael Baker International is seeking a highly experienced Construction Inspector to support our infrastructure projects in the Fort Lauderdale area. This role is ideal for a…
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Program Manager (Infrastructure, AI and M&A)
Michael Baker International
Remote, United States
Michael Baker International is seeking a Program Manager – Infrastructure, AI & M&A to lead complex, cross-functional technology programs spanning infrastructure modernization, cloud and…
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Solution Architect Manager
Allata
Remote, United States
At Allata we are looking for a Solution Architect Manager to lead the architecture and delivery of an ERP modernization program for a large enterprise client. Our client is replacing an…
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Sr. Field Service Team Manager
Gatik AI
Remote, United States
Engineering Liaison & Support Architecture: Establish a field liaison program and tiered escalation framework to bridge communication between frontline technicians and central TechOps,…
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Senior Associate, Training and Development
Amgen USA Inc.
CA
This hybrid position requires support for in-person trainings and meetings at Amgen headquarters in Thousand Oaks, CA.
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Local Study Operations Line Sr. Manager
Amgen Inc.
Remote, United States
Let’s do this. Let’s change the world. . Let’s change the world. In this role, you will lead the skill development of Local Study Operations Managers, ensuring effective trial…
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Sr. Management Analyst
NOVACES
National Capital Region, DC
Skilled in managing program management activities and adding value in support of operations.
Added 1 min ago
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Programming Coordinator, Memory Care - Part-Time
Spectrum Retirement Communities, LLC
Creve Coeur, MO
- $18 to $20 USD / hour
- Part-time
The Program Coordinator, Memory Care position helps to create and lead an exciting program that maximizes resident engagement and enhances the quality of life of our residents.
Added 1 min ago
General Manager, Account Management
HALO
Remote, United States
Lead, mentor, and scale a large team of account management and support professionals across multiple levels.
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Manager
IFH CT OPERATIONS, INC
Dayville, CT
- $51,000 to $57,000 USD / year
The General Manager will lead a team dedicated to delivering financial results through best-in-class member and team member experiences. This leader will ensure a clean and comfortable…
Added 1 min ago
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Customer Accounts Manager
Aaron's, Inc.
Valdosta, GA
- $13.5 to $14.25 USD / hour
Employee Assistance Program - Free access to mental health resources, life coaching and more for you and your covered family members.
Added 1 min ago
AI Transformation Lead
eBay Commerce Inc
United States
…artificial intelligence. We are looking for an AI Transformation Lead to turn that strategy into action across our global Payments Compliance organization. This includes Governance,…
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Deputy Director, Policy and Advocacy
Communities Foundation of Texas
Austin, TX
…outcomes across Texas. In addition, the Deputy Director will co-lead assigned policy councils, plan and manage policy and advocacy learning events, complete assigned research projects, and…
Added 1 min ago
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Project Manager
Insight Global
Remote, United States
- From $60 USD / hour
…Services clients and sit fully remote. This individual will support the Value Creation Office (VCO) and lead high-visibility technology initiatives across several deliverables and delivery…
Added 2 mins ago
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Certified Nursing Assistant (Full Time)
Brightview Senior Living, LLC
Westminster, MD
- $20 to $23 USD / hour
- Full-time
Use your compassion to provide warm, engaging personal care services, support and companionship.
Added 2 mins ago
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Advanced Practice Clinician (Physician Assistant or Nurse Practitioner) - Schenectady
Planned Parenthood of Greater New York
Schenectady, NY
- $66.81 USD / hour
Participates in an agency quality risk management program including debriefs and
Added 2 mins ago
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Quality Improvement Specialist
Dollar Shave Club
Grove City, OH
- $28 to $34 USD / hour
Guide and support site QC Technicians with inspection standards and escalation decisions.
Added 2 mins ago
Veterinary ER Clinician Mentorship Program- 2027
MedVet
Campbell, CA · Mountain View, CA
MedVet is a veterinarian-owned and -led network of specialty and emergency hospitals. Our mission is to Lead Specialty Healthcare for Pets, and we do that by investing in our team members,…
Added 2 mins ago
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Walser Auto Campus: Mercedes Benz of Wichita Front Desk Coordinator
Walser Automotive Group
Wichita, KS
- $18 USD / hour
Employee Assistance Program (EAP) – Support for personal and professional challenges
Added 2 mins ago
Staff Java Software Engineer
SailPoint Technologies, Inc.
United States
Lead POCs, research new tools, frameworks, and methodologies to enhance team efficiency.
Added 2 mins ago
Legal Operations Manager
SailPoint Technologies, Inc.
United States
Develop innovative processes and procedures to support effective, efficient program management and business operations, including building central repositories for knowledge sharing,…
Added 2 mins ago
Commercial Account Manager
Saela Pest Control
Centennial, CO
You'll have the support of a protected territory, company-provided leads, industry-leading training, and uncapped earning potential. If results drive you and you enjoy the freedom of…
Added 2 mins ago
Chief Academic Innovation Officer
Newark Academy
Livingston, NJ
Newark Academy seeks a Chief Academic Innovation Officer (CAIO) to help shape the future of its academic program. The CAIO will challenge longstanding assumptions about how schools organize…
Added 2 mins ago
Manager, GMP Quality Assurance
CSBio
Milpitas, CA
…cGMP compliance. This person will manage QA staff and directly support document review, deviations, CAPAs, change controls, training, batch-record review, audits, and inspection readiness.…

Care.com

Lead Client Success Specialist

Dallas, TX, United States

$21 to $22 USD / hour

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Job details

Pay: $21 to $22 USD / hour
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description Care.com is a consumer tech company with heart. We're on a mission to solve a human challenge we all face: finding great care for the ones we love. We're moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that. Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we're applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you're all about using your talent for good, Care.com is the place for you.

Job Description

As the Client Success team’s most senior individual contributor, you’re the go-to expert for our most complex, high-stakes issues. You’ll apply everything you’ve mastered across the Client Success toolkit to three areas where mistakes are costly: supporting the Connect platform, solving technical problems without developer help, and building the evidence we submit to defend payment disputes. You’ll also coach the rest of the team. Connect platform support

Be the team’s subject-matter expert on Connect accounts, including setup, verification, payouts, and restrictions
Use Stripe access to investigate account and transaction activity and turn findings into clear next steps
Flag recurring platform issues with well-documented evidence

Independent troubleshooting

Diagnose and resolve complex issues without relying on developers: reproduce the problem, isolate the cause, test a fix, document the result
When engineering is needed, escalate through JIRA with clear reproduction steps, impact, and evidence
Turn what you learn into knowledge-base articles and team guidance

Disputes and evidence

Own the dispute process, from researching the case to submitting rebuttal evidence
Handle sensitive personal, financial, and communication records with precision and discretion, sharing only what is necessary and following all privacy and compliance standards
Track outcomes and identify trends that improve recovery

Escalations and leadership

Manage BBB and Trustpilot escalations with empathy and sound judgment
Train new specialists, provide peer coaching, and support Specialists I, II, and Retention on cases beyond their scope

Core responsibilities

Perform all Level 1–3 responsibilities (including general support, welcome calls, check-ins, upsells, payment failures, priority lane calls, privacy requests, save calls, and primary retention duties) while maintaining a primary focus on supporting and managing the Connect platform.

Qualifications

2+ years in a Client Success or equivalent role, with a record of strong performance in account management and relationship building
Comfort with payment platforms and account systems, and the persistence to find root causes
Sound judgment to make decisions without a developer or manager to lean on
Meticulous attention to detail and discretion with confidential information
Clear writing for members, dispute submissions, and JIRA tickets
Skill in coaching others
JIRA and Stripe experience is a plus

Success Looks Like

Fast, accurate Connect and technical resolutions with minimal developer dependency
Complete, accurate, compliant dispute evidence
Strong JIRA escalations and documentation
Growth of the specialists you coach
An Exceeds Expectations rating and completion of Level 4 Development and Choice Paths
Dispute win rate of 35%
Save rate goal of 40%
Same-day escalation turnaround
Ability to maintain a high ticket close (120+) and dial rate (3/hour)

Additional Information Office: 2801 N Central Expy, Dallas, TX 75204

Work Environment: Hybrid - In office Mon, Wen & Thurs

Salary Range: The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com's total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).

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