Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 1 min ago
O
Senior SQL Data Engineer
OpenDataJobs
Remote, United States
- $150,000 to $170,000 USD / year
…strategy and governance through architecture, engineering, analytics, AI, visualization, and training - for clients including the SEC, PCAOB, DDOT, and…
Added 1 min ago
O
SQL Data Engineer
OpenDataJobs
Remote, United States
- $120,000 to $140,000 USD / year
…strategy and governance through architecture, engineering, analytics, AI, visualization, and training - for clients including the SEC, PCAOB, DDOT, and…
Added 1 min ago
O
Senior Fullstack Developer (Python, React)
OpenDataJobs
Remote, United States
- $150,000 to $180,000 USD / year
…strategy and governance through architecture, engineering, analytics, AI, visualization, and training - for clients including the SEC, PCAOB, DDOT, and…
Added 1 min ago
O
Fullstack Developer (Python, React)
OpenDataJobs
Remote, United States
- $120,000 to $150,000 USD / year
…strategy and governance through architecture, engineering, analytics, AI, visualization, and training - for clients including the SEC, PCAOB, DDOT, and…
Added 1 min ago
O
CI/CD and Infrastructure Engineer
OpenDataJobs
Remote, United States
- $120,000 to $140,000 USD / year
…strategy and governance through architecture, engineering, analytics, AI, visualization, and training - for clients including the SEC, PCAOB, DDOT, and…
Added 1 min ago
O
Associate DevSecOps Engineer (Python, CI/CD)
OpenDataJobs
Remote, United States
- $80,000 to $95,000 USD / year
…strategy and governance through architecture, engineering, analytics, AI, visualization, and training - for clients including the SEC, PCAOB, DDOT, and…
Added 1 min ago
Director, Talent Acquisition Strategy
LUX Infusion
Remote, United States
…recruiting and onboarding processes; and use meaningful KPIs and analytics to improve hiring outcomes. The ideal candidate is a strategic, hands-on leader who can build systems, influence…
Added 2 mins ago
Customer Success Manager
PathAI
Remote, United States
You have a Bachelor’s in the life sciences, data analytics, computer science (or closely related discipline)
Added 3 mins ago
Principal Architect - Databricks
SHI
Madison, WI
…Databricks Lakehouse from Hadoop and Spark estates, legacy analytics platforms, established data warehouse and appliance environments, and other cloud platforms. The role also supports AI…
Added 3 mins ago
Associate Director, Sales Operations - Sales Strategy
Wolters Kluwer
Madison, WI
Champion adoption of Salesforce, analytics capabilities, AI/automation, and process improvements that enhance commercial effectiveness.
Added 15 mins ago
G
Mission Strategy and Transformation Manager
Guidehouse
SPRINGFIELD, VA
- $113,000 to $188,000 USD / year
Familiarity with AI-enabled mission solutions, data governance, analytics modernization, digital engineering, or enterprise transformation initiatives
Added 15 mins ago
G
Data Scientist Senior Consultant
Guidehouse
CHANTILLY, VA
- $113,000 to $188,000 USD / year
Our Data and Analytics consultants help clients maximize the value of their data. This high performing team works with clients to implement the full spectrum of data analytics and data…
Added 15 mins ago
Lead Computational Finance Scientist
The MITRE Corporation
McLean, VA
…our Financial Innovation Laboratory (FINLab) and Model-Based Analytics Department (L144) in the Modeling and Simulation Innovation Center. In FINLab, our Computational Finance scientists…
Added 15 mins ago
W
Early Careers: Intern Conversion: Health and Benefits Analyst - Recent College Graduate Program (RCGP) - 2027
WTW
Arlington, VA
- $70,000 to $75,000 USD / year
…evaluation and management, pricing and funding strategies, data analytics, valuation support, and legal compliance and governance strategies. We also provide specialty consulting services…
Added 15 mins ago
G
Security Assessor/Analyst Lead
Guidehouse
MCLEAN, VA · ARLINGTON, VA
- $113,000 to $188,000 USD / year
Support the application of data analytics, AI-assisted techniques, and automation to improve assessment analysis, evidence traceability, reporting, and continuous monitoring.
Added 15 mins ago
Manager, Channel Manager: Social Media
Capital One
McLean, VA · Richmond, VA
Measure and improve performance by recommending KPIs, maintaining reporting, interpreting dashboards and native analytics, and turning findings into improvements to creative, programming,…
Added 15 mins ago
Senior Associate, Travel Product Marketing (Business Cards & Payments)
Capital One
McLean, VA · Richmond, VA
Marketing analytics practitioner & problem solver: Uses data and storytelling to influence decisions and deliver actionable recommendations that solve current customer engagement & product…
Added 15 mins ago
Associate Director, Sales Operations - Sales Strategy
Wolters Kluwer
Richmond, VA
Champion adoption of Salesforce, analytics capabilities, AI/automation, and process improvements that enhance commercial effectiveness.
Added 15 mins ago
Observability Pipeline Engineer
BOOZ, ALLEN & HAMILTON, INC.
McLean, VA
…the tele met ry that feeds logging, monitoring, and security analytics across commer cia l and accredited government…
Added 15 mins ago
Data Analytics Engineer, Senior
BOOZ, ALLEN & HAMILTON, INC.
Charlottesville, VA
As a Senior Data Analytics Engineer, you'll help transform enterprise and mission data into trusted, actionable insights that support organizational performance and decision-making. You'll…
Added 15 mins ago
Zero Trust C2C Engineer
BOOZ, ALLEN & HAMILTON, INC.
Arlington, VA
…protection, endpoint detection and response, advanced cyber analytics, and more while gaining experience in national cyber defense. Grow your skills by merging systems engineering and…
Added 16 mins ago
Channel Sales Manager
Acliviti Consulting Group, LLC
Chicago, IL
Added 17 mins ago
Apprenticeship Program - Geomatics Technician (Survey and Mapping)
SAM, LLC
Morehead, KY
…acquisition, improve analysis capabilities, and develop predictive analytics to redefine and transform how infrastructure assets are developed and managed throughout their…
Added 22 mins ago
CMOS Device Integration and modeling lead - MTS
Micron Technology, Inc.
Boise, ID
Experience using AI-assisted analytics to enhance data interpretation, anomaly detection, and yield improvement initiatives
Added 24 mins ago
SNAP Policy Manager
Health & Human Services
Wake County, NC
…accomplish, before Human Services Business Information and Analytics (HSBIA) takes it into product…

Care.com

Lead Client Success Specialist

Dallas, TX, United States

$21 to $22 USD / hour

Apply on jobs.smartrecruiters.com About employer

Applications open in a new tab.

Job details

Pay: $21 to $22 USD / hour
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description Care.com is a consumer tech company with heart. We're on a mission to solve a human challenge we all face: finding great care for the ones we love. We're moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that. Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we're applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you're all about using your talent for good, Care.com is the place for you.

Job Description

As the Client Success team’s most senior individual contributor, you’re the go-to expert for our most complex, high-stakes issues. You’ll apply everything you’ve mastered across the Client Success toolkit to three areas where mistakes are costly: supporting the Connect platform, solving technical problems without developer help, and building the evidence we submit to defend payment disputes. You’ll also coach the rest of the team. Connect platform support

Be the team’s subject-matter expert on Connect accounts, including setup, verification, payouts, and restrictions
Use Stripe access to investigate account and transaction activity and turn findings into clear next steps
Flag recurring platform issues with well-documented evidence

Independent troubleshooting

Diagnose and resolve complex issues without relying on developers: reproduce the problem, isolate the cause, test a fix, document the result
When engineering is needed, escalate through JIRA with clear reproduction steps, impact, and evidence
Turn what you learn into knowledge-base articles and team guidance

Disputes and evidence

Own the dispute process, from researching the case to submitting rebuttal evidence
Handle sensitive personal, financial, and communication records with precision and discretion, sharing only what is necessary and following all privacy and compliance standards
Track outcomes and identify trends that improve recovery

Escalations and leadership

Manage BBB and Trustpilot escalations with empathy and sound judgment
Train new specialists, provide peer coaching, and support Specialists I, II, and Retention on cases beyond their scope

Core responsibilities

Perform all Level 1–3 responsibilities (including general support, welcome calls, check-ins, upsells, payment failures, priority lane calls, privacy requests, save calls, and primary retention duties) while maintaining a primary focus on supporting and managing the Connect platform.

Qualifications

2+ years in a Client Success or equivalent role, with a record of strong performance in account management and relationship building
Comfort with payment platforms and account systems, and the persistence to find root causes
Sound judgment to make decisions without a developer or manager to lean on
Meticulous attention to detail and discretion with confidential information
Clear writing for members, dispute submissions, and JIRA tickets
Skill in coaching others
JIRA and Stripe experience is a plus

Success Looks Like

Fast, accurate Connect and technical resolutions with minimal developer dependency
Complete, accurate, compliant dispute evidence
Strong JIRA escalations and documentation
Growth of the specialists you coach
An Exceeds Expectations rating and completion of Level 4 Development and Choice Paths
Dispute win rate of 35%
Save rate goal of 40%
Same-day escalation turnaround
Ability to maintain a high ticket close (120+) and dial rate (3/hour)

Additional Information Office: 2801 N Central Expy, Dallas, TX 75204

Work Environment: Hybrid - In office Mon, Wen & Thurs

Salary Range: The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com's total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).

Apply on jobs.smartrecruiters.com About employer

Report this job

Work requirements

Jobs in the United States