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Added 1 min ago
C
Software Engineer Full Stack / Backend I (Full Time) - United States
Cisco
Austin, TX
- Full-time
…eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and…
Added 2 mins ago
Manager for Construction Technologies
Mortenson
Minneapolis, MN
Partner with Data & AI functions to translate field problems into AI requirements (inputs/outputs, acceptance criteria, guardrails, and team member-in-the-loop steps).
Added 2 mins ago
LC
HR & Payroll Generalist
Lawrence County Memorial Hospital
Lawrenceville, IL
- $55,000 to $70,000 USD / year
At Lawrence County Memorial Hospital, we are more than a healthcare facility, we are a trusted healthcare partner and an essential part of the communities we serve.
Added 4 mins ago
AI Engineer
Uline, Inc.
Pleasant Prairie, WI · Milwaukee, WI · Waukegan, IL · Glenview, IL · Kenosha, WI
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Added 5 mins ago
WI
(USA) Senior Director, Emerging Sales - Walmart Connect (SMB Advertiser Growth)
Walmart Inc.
AR
- $130,000 to $312,000 USD / year
…wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO…
Added 5 mins ago
WI
(USA) Principal, Product Manager - Planning and Forecasting
Walmart Inc.
United States
- $110,000 to $220,000 USD / year
…wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO…
Added 5 mins ago
WF
Manager I, Asset Protection - All DC/FC
WMT Fulfillment Service
United States
- $80,850 to $121,275 USD / year
…and establishes credibility Analyzes stakeholder needs and partner with stakeholders to share relevant information Responds effectively and efficiently to…
Added 5 mins ago
Construction Project Manager
Ascension
Wichita, KS
Partner with hospital clinical staff, architects, engineers, and contractors to schedule, estimate, and execute projects with minimal operational disruption.
Added 7 mins ago
NI
Field Operations Manager
Norman International Inc.
Atlanta, GA
- $90,000 USD / year
Partner with a national field sales team as its primary operational support.
Added 10 mins ago
Licensed Practical Nurse
DAVITA
Ocean Springs, MS
DaVita – which is Italian for "giving life" – is working to provide quality service to patients, partners, and teammates. Our mission is to be the Provider, Partner, and Employer of Choice.
Added 11 mins ago
CR
Staff Pharmacist Full Time
CVS Rx Services, Inc.
Mount Pleasant, MI
- Full-time
…– by improving access, lowering costs, and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day.…
Added 11 mins ago
CR
District Support Pharmacist Full Time
CVS Rx Services, Inc.
Muskegon, MI
- Full-time
…care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every…
Added 11 mins ago
CR
District Support Pharmacist Full Time
CVS Rx Services, Inc.
Melbourne, FL
- Full-time
…care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every…
Added 11 mins ago
CR
Staff Pharmacist Full Time
CVS Rx Services, Inc.
Auburndale, FL
- Full-time
…– by improving access, lowering costs, and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day.…
Added 11 mins ago
Wind Technician II Patton, PA
Vestas
Patton, PA
· 401(k) with company match, life insurance, and disability coverage.
Added 12 mins ago
Retail Brand Experience Supervisor-Tanger Outlets At National H
Bath & Body Works
Oxon Hill, MD
Partner with the members of the brand experience leadership team to support action plans that improve results and ensure effective execution of operational activities.
Added 12 mins ago
Account Manager
Republic Services
Capitol Heights, MD
Comprehensive medical benefits coverage, dental plans and vision coverage.
Added 12 mins ago
Account Manager
Otis Elevator Company
Lanham, MD
Life insurance and disability coverage to protect you and your family.
Added 12 mins ago
Cross Dock Warehouse Supervisor
Midwest Refrigerated Milwaukee, Inc.
Allenton, WI
Company-Paid Protection: Life insurance, short-term disability, and long-term disability coverage.
Added 12 mins ago
Sourcing Specialist
Robert Half
Greenbelt, MD
Evaluate current vendor coverage and recommend opportunities to broaden the supplier base.
Added 12 mins ago
Director Business Development - USAF Account Manager
Northrop Grumman
Linthicum Heights, MD
…every customer interaction, positioning NGMS as the preferred partner for the US Air…
Added 12 mins ago
EM
Automotive Detailer - Car Washer - Bowie Gateway Center
Enterprise Mobility
Bowie, MD
- $18 USD / hour
Health, Dental, Vision insurance ; Life Insurance; Prescription coverage
Added 12 mins ago
EM
Automotive Detailer - Car Washer - Beltsville/Laurel
Enterprise Mobility
Laurel, MD
- $18 USD / hour
Health, Dental, Vision insurance ; Life Insurance; Prescription coverage
Added 12 mins ago
Associate Radio Frequency Engineer
Leonardo DRS, Inc.
Frederick, MD
…comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and…
Added 12 mins ago
M
Sr. Director, Accounting & Governance
Marriott
Bethesda, MD
- $151,100 to $245,000 USD / year
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance,…

CAPTRUST

Senior Associate Hardware & Integration Technician

Raleigh, NC, United States

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Job details

Apply by: Nov 4, 2027
Experience: Bachelor’s degree in Information Technology or related field with 3+ years of relevant experience, OR 5+ years of relevant professional experience in end-user IT support
Posting language: English
Posted: Nov 4, 2024

Original job description

Overview

WHO are we looking for?

The Senior Associate Hardware & Integration Technician provides advanced end-user support and endpoint deployment services for the technology needs of 2000+ employees. This role takes ownership of assigned ticket queues, resolves a higher volume of incidents independently, and serves as an escalation point for Associate-level technicians. The Senior Associate also supports device lifecycle activities (imaging/provisioning, refreshes, onboarding/offboarding) and contributes to documentation and process improvements that improve service quality and consistency.

Responsibilities

Own assigned ticket queues and resolve incidents/requests independently; escalate appropriately when needed
Provide advanced troubleshooting for desktop/laptop hardware, Windows 11, Microsoft 365, and common peripherals
Execute endpoint deployments and device lifecycle activities including imaging/provisioning, onboarding/offboarding, refreshes, and equipment swaps
Maintain accurate asset records and documentation; support inventory management, shipping/receiving, and equipment disposition processes
Support conference room meeting hardware and coordinate troubleshooting with the Network & Voice group as needed
Perform moves, adds, and changes (MACs) and support office setup changes across locations
Partner with Cybersecurity and Infrastructure teams to ensure endpoints are patched, updated, and compliant with standards
Identify recurring issues, contribute to root cause analysis, and recommend improvements to reduce repeat incidents
Mentor Associate-level technicians through guidance, knowledge sharing, and review of work quality
Support M&A and multi-site deployments as needed, including occasional travel to remote offices (10-15 weeks per year)

Qualifications

Minimum Qualifications:

Bachelor’s degree in Information Technology or related field with 3+ years of relevant experience, OR 5+ years of relevant professional experience in end-user IT support
Demonstrated experience managing customer expectations and delivering high-quality customer service
Strong working knowledge of Windows 11, Microsoft 365, and common enterprise endpoint tools
Hands-on experience troubleshooting and repairing laptop/desktop hardware (e.g., RAM, storage, display assemblies, keyboards, batteries)
Experience with device provisioning/imaging and deployments (e.g., PXE and/or Autopilot) and supporting refresh cycles
Ability to perform basic network troubleshooting (connectivity, Wi-Fi, VPN) and understand fundamental TCP/IP concepts
Experience supporting conference room technology and standard office peripherals (docks, monitors, printers/copiers)
Ability to lift to 35 pounds, including file boxes, computers, and printers.

Desired Qualifications/Skills:

CompTIA A+ certification (or equivalent) is highly desirable
Experience with ITSM/ticketing platforms and ticket queue management practices
Experience supporting conference room technologies and collaboration tools
Exposure to endpoint management and MDM concepts (e.g., Intune), including policy deployment and device compliance basics
Dell hardware certification (or equivalent)
MacOS experience and familiarity supporting iOS/Android devices
Ability to handle high workload in a fast-paced environment while maintaining strong documentation and communication

WHAT can you expect from your career at CAPTRUST?

Our colleagues, like our clients, tend to stay with CAPTRUST for years. There’s a reason for it; it’s a great culture in which to work and grow. We all work together, each of us motivating those around us with our commitment to high standards. At CAPTRUST, expect a fully stocked break room, fun employee events, and a quality team surrounding you with opportunities for personal growth.

Our Employee Benefits Package shows how much we value our team. Some benefits include:

Company discretionary bonus.
Health, dental, and vision coverage, employer 401(k) plan and company match, health savings accounts, flexible spending accounts, and voluntary supplemental plans subject to plan terms.
Company-paid benefits such as life insurance, short-term disability, and long-term disability, subject to applicable waiting periods.
Paid time off (PTO) or Paid Sick Leave (PSL)

WHERE will you be working?

4208 Six Forks Rd #1700 | Raleigh, NC 27609

Due to the nature of the role, this is not a remote or work from home position.

HOW do we build a world class organization one brick at a time?

We make it a priority to hire those who have a commitment to service, a real interest in other people, and a passion to continuously improve. Simply put: the difference at CAPTRUST is the quality of our people and depth of our bench. If you are ready to make your mark, we want to talk to you.

Are you the next brick?

To get it done the CAPTRUST Way, an individual should exhibit the following characteristics:

Ability to build successful, collaborative, and trusting relationships
Instinctive aptitude for consistently creating accurate, concise, respectful, and easy-to-understand verbal and written communications conveying complex information
A strong sense of urgency about getting work done and solving problems to achieve results that benefit our clients and colleagues, even when faced with challenges
Inherent desire to give back to our communities and enrich the lives of those around us
An other-centered mindset
Integrity through maintaining objectivity

EEO/Diversity Statement:

At CAPTRUST, we are committed to building and maintaining a diverse workforce and inclusive work environment where ALL colleagues feel authentically seen, respected, and supported.

It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of sex (including pregnancy, childbirth, or other related medical conditions), gender, race (including hair texture or hairstyles associated with race), religion, color, national origin, ancestry, physical or mental disability, genetic information, age, sexual orientation, gender identity, gender expression, protected veteran status, uniformed service, or any other status protected by federal, state, or local laws.#associate

This position will remain open until filled.

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More about this job

Skills

Troubleshooting
Microsoft Windows
Microsoft 365
Documentation
Inventory management
Cybersecurity
Root cause analysis
Computer technology
Customer service
VPN
A+
IT service management
Collaboration
Mobile device management
Regulatory compliance
Communication skills

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