IT Ops Spec

Description Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing! Full time Benefits * Paid Vacation Time and Paid Sick Time and Paid Holidays * 401k 6% match with immediate vesting * Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision) * TeleDoc * HSA company match * 3 Medical plan options including a Low Deductible PPO Medical Plan Offering * Employee Assistance Program * Engaged Employee Resource Groups * Outstanding Learning and Career Development Opportunities Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation. * Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role * * This role requires a local candidate and will begin onsite at headquarters, with the opportunity to transition to a hybrid schedule if desired * Job Summary IT Spec Ops I is an entry level position that will perform ITSM responsibilities including incident management, problem management, and change management. They are expected to operate in accordance with best practices and have in-depth knowledge of ITIL processes. Across all Sorenson products and services, they are responsible for responding to alerts, providing tier 1 triage, proactive remediation of services and applications. IT Spec Ops I is expected to professionally engage in systematic customer support while providing advanced communications for technology, operations, and enterprise teams. Responsibilities: Incident Management: * Log, track, and manage incidents using incident management tools. * Collaborate with cross-functional teams to troubleshoot and resolve technical issues in a timely manner. * Familiarity with Major Incident, Problem management, ITIL processes. * Provide monitoring of Sorenson production systems and networks: * Monitor network infrastructure, servers, applications, and services to detect and diagnose issues. * Respond promptly to alerts and escalations generated by monitoring systems. * Familiarity with multiple technology stacks Windows, Linux, Database, Cloud, Identity and access management systems. Troubleshooting: * Conduct thorough analysis of network, server, and application problems, aiming for quick resolution. * Identify root causes of incidents and recommend appropriate solutions. Proactive Maintenance: * Perform routine system checks, maintenance tasks, and updates to ensure optimal system performance. * Implement preventive measures to minimize future incidents. Documentation: * Maintain accurate and up-to-date documentation of incidents, solutions, and troubleshooting procedures. * Contribute to the NOC knowledge base for continuous improvement. Communication: * Provide clear and concise communication to technical teams, stakeholders, and end-users regarding incident status and resolution. Emergency Response: * Participate in on-call rotations and provide support during critical incidents and outages. * Collaborate with other Service desk and NOC team members to manage and resolve emergencies effectively. Process Improvement: * Identify opportunities for improving Desktop Support processes, tools, and workflows. * Propose and implement enhancements to increase efficiency and service quality. Continuous Learning: Stay up to date with new technologies, industry trends, and best practices in network operations. Knowledge, Skills and Abilities: * Experience using case/work order management tools (ITSM, Atlassian, Dynatrace/Dataset, PagerDuty, etc.) * Experience with maintaining and usage of... For full info follow application link.