Customer Service Representative, Lewisville, TX

IN OFFICE, FULL-TIME JOB

Leadpoint Business Services is currently seeking a full time Customer Service Representative in support of our site management team in Saint Augustine, FL. This position supports the efficiency of day-to-day operations of the office. Due to the diversity of responsibilities, the ideal candidate will be a competent and resourceful individual with a passion for multi-tasking.

This is a full-time job doing work that helps the environment and protects the planet. You’ll have the chance to start right away.

Hours

• Monday – Friday 8:30 am to 5pm, Mon-Fri
• 8-hour hours a day for a total of 40 hours a week
• Schedule varies on the last business day of every month
• Pay rate: $19.00/hr

Responsibilities of the Customer Service Representative

• Greet visitors and answer inbound calls in a courteous and professional manner, providing assistance and directing inquiries as needed.
• Perform daily driver check-ins, ensuring all required documentation and route information are accurately collected and recorded.
• Maintain inventory and accountability of driver tablets, keys, and other assigned equipment, ensuring proper distribution and return.
• Enter and maintain accurate landfill ticket information, verifying details and ensuring timely data entry into the system.
• Review and close out daily driver routes in RS Operations, ensuring all route information, landfill tickets, and supporting documentation are complete and accurate.
• Communicate with drivers and the operations team to resolve discrepancies, address route-related issues, and ensure accurate reporting.
• Maintain organized records and documentation to support daily operations, inventory tracking, and reporting requirements.
• Assist management and the operations team with administrative duties, data entry, and other tasks as assigned.

Education:

• High School Diploma
• Post – secondary education in business, computers, or office management is an asset

Experience and Competencies:

• 1-3 years of experience in an office environment
• Experience in the waste industry is a plus
• Experience with Microsoft Suite is required
• Strong attention to detail
• Prompt, professional, and dependable demeanor

Personal Characteristics:

• Behave Ethically: Understand ethical behavior and business practices. Ensure behavior is consistent with these standards and align with the values of the company.
• Build Relationships: Establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organization
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques
• Focus on Client Needs: Anticipate, understand and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters. The ability to adapt to changing situations and environments
• Organization: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make necessary recommendations

Equal Opportunity Employer:

This job description is intended to describe the general nature, complexity, and the level of work performed by employees assigned to this position, and it must not be interpreted as an exhaustive list of responsibilities, rights and / or skills required. Do not prescribe or restrict the work that can be assigned.

This is a safety sensitive position for which impairment while working presents substantial risk of injury so the company will be testing for THC. #CB