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Added 1 min ago
Manufacturing Systems Engineering (MSE) Manager – Level 3
Northrop Grumman
Dulles · Gilbert
Related experience includes professional and/or military experience in project or Program management, engineering, capture efforts, supply chain, and/or business management.
Added 1 min ago
Manager 1 - Electromechanical Design - Linthicum
Northrop Grumman
Linthicum Heights
Must have ability to obtain and maintain a TS/SCI security clearance
Added 1 min ago
Lead Systems Engineer Space Superiority
Northrop Grumman
Dulles
…the spokesperson for all other engineering disciplines on the program. The LSE will work in cooperation with the program manager to ensure delivery of space systems that support critical…
Added 3 mins ago
VP, Cloud IAM Engineering Leader
Synchrony Bank
Stamford Engagement Hub, CT · Chicago Engagement Hub, IL · Orlando Engagement Hub, FL · NYC Bryant Park Engagement Hub, NY · Cincinnati West Chester Engagement Hub, OH · Charlotte Engagement Hub, NC · Atlanta Engagement Hub, GA
Provide the Cloud Program with timely status updates on technical enablers, deliverables, milestones, dependencies, risks, and progress.
Added 3 mins ago
Permitting Compliance Manager
Arcadis
New York
The Permitting Compliance Manager will help ensure the project meets all environmental, regulatory, and permitting requirements throughout its lifecycle. The manager will oversee the…
Added 4 mins ago
Mechanical Engineer
Fervo Energy
Oakland, CA · Golden, CO · Houston, TX
As a Mechanical Engineer, you will be a technical leader in the design and optimization of mechanical systems for Fervo’s innovative power plants. You will apply advanced engineering…
Added 5 mins ago
Assistant Manager, Integrated Media
Estée Lauder Companies
New York
The Assistant Manager is the central operational hub responsible for the day-to-day execution of media programs. This role serves as the functional bridge between external media agencies…
Added 6 mins ago
SH
Facilities Manager III
Stanford Health Care
United States
- $68.52 to $90.78 USD / hour
The Facility Manager III is the key point of contact for the customer regarding facilities matters; they manage, supervise and aggregate internal and external services for delivery to the…
Added 7 mins ago
Project Manager
Impact Fire Services
Denver, CO
Report weekly to the Construction Manager with project updates.
Added 7 mins ago
Technical Product Specialist, Digital
RAIZ FEDERAL CREDIT UNION
El Paso, TX
Must have good communication and interpersonal skills
Added 13 mins ago
UO
Alumni and External Relations Manager (ALUMNI EXTERNAL REL SPEC 4 CX)
University of California, Davis
CA
- $88,100 to $162,100 USD / year
The Alumni and External Relations Manager serves as a technical and strategic leader responsible for developing and implementing complex alumni engagement and annual giving initiatives for…
Added 14 mins ago
Regional Manager, Interventional Solutions - Knoxville/Chattanooga, TN
Boston Scientific
Knoxville
…developing, implementing and monitoring a region targeting program; Identifies and recommends promotion programs and materials to help support the sales plan and strategy; Shares personal…
Added 14 mins ago
Project Manager I
Akima, LLC
Kirtland Air Force Base, NM
Manages the administrative/operational leadership of a project within the program guidelines set by the Program Manager and customer.
Added 15 mins ago
Winter Lab Manager / Palmer Station
LEIDOS, INC.
Remote, United States
Leidos is seeking a Winter Lab Manager to support cutting-edge scientific research at Palmer Station, Antarctica, during the Austral Winter.
Added 18 mins ago
Business Management Manager - Manager 1
Northrop Grumman
Linthicum Heights · Rolling Meadows
Previous experience managing/supervising program, project, or personnel. This may be a lead position on a team.
Added 18 mins ago
Project Manager 2/3 - Active Secret Clearance Required
Northrop Grumman
Melbourne
Must have an active US Government clearance (with a background investigation within the past 6 years or enrolled into Continuous Evaluation) · Must have experience in Project Management methodologies and tools
Added 18 mins ago
Sentinel Manager 2 - Supplier Management Team Lead (SMTL) - (20682)
Northrop Grumman
Roy
This Manager of Programs will be responsible for assigned program scope from inception through completion, with accountability for cost, schedule, and technical performance.
Added 18 mins ago
Sr Principal CIDO IT Program Manager
Northrop Grumman
Palmdale
Candidates must have the ability to obtain access to Special Programs as a condition of continued employment
Added 19 mins ago
Sentinel Project Change Engineering Section Manager 2 - 14050-1
Northrop Grumman
Roy
The selected candidate will be responsible for a homeroom Section consisting of project change engineers within the SDS Systems Engineering organization and will report directly to an SDS…
Added 19 mins ago
Mechanical Engineering Manager
Northrop Grumman
Sunnyvale
We are seeking two (2) Mechanical Engineering Manager 2 professionals to join our Marine Systems Strategic Launcher Engineering team based in Sunnyvale, CA. Each Mechanical Engineering…
Added 19 mins ago
Principal Computer Systems Analyst
Northrop Grumman
Baltimore
Maintain operations of multi-user computer systems working with system engineers, PC desktop technicians, networking engineers, project managers, end users, and IT/Cyber management.
Added 19 mins ago
Facilities Maintenance Manager 2
Northrop Grumman
Palmdale
Manages a program or a function within the larger organizational unit, setting & operating to objectives & providing guidance to subordinates based on goals, objectives & company policy.…
Added 19 mins ago
Program Planning Manager - Level 2
Northrop Grumman
Redondo Beach
…the place for you. Northrop Grumman is currently seeking a Program Planning Manager – Level 2, to join our…
Added 20 mins ago
Senior Manager, CMC Regulatory Affairs
AbCellera
CA · San Francisco, CA
We are seeking a Senior Manager, CMC Regulatory Affairs (RA) who will work closely with our Manufacturing and Quality teams to implement and document global CMC strategies for multiple…
Added 20 mins ago
A
Senior CMC Regulatory Affairs Manager
AbCellera
San Francisco, CA
- $150,000 to $180,000 CAD / year
We are seeking a Senior CMC Regulatory Affairs (RA) Manager who will work closely with our Manufacturing and Quality teams to implement and document global CMC strategies for multiple…

Capital One

Sr. Business Manager- CX Command Center

McLean, VA, United States
Richmond, VA, United States
NY, United States

Apply on capitalone.wd12.myworkdayjobs.com About employer

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

Sr. Business Manager- CX Command Center

Summary:

Customer Office seeks a Senior Manager to lead high priority, high visibility strategic programs that will fundamentally improve our customer experiences. These programs include:

Customer Communications Modernization: Improving how we communicate with customers by updating existing letters/emails/push notifications/SMS and creating a new strategy for Card intent owners to launch new communications
Card Leadership Team Customer Listening: Lead the quarterly call listening program for Daniel and his LT by selecting session topics and collaborating with partners to facilitate successful listening sessions
Intent Tracking: Keep a pulse on major intent launching across Card that may impact CX

The ideal candidate is a strong executive communicator who is comfortable managing white space problem statements and collaborating cross-functionally. Additionally, this person manages a team of analysts and project managers.

General Responsibilities:

Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior
Business ownership: Have an ownership mindset, and potentially P&L accountability for a business segment. Strategic planning with a 1-6 month horizon
Leadership: May manage and develop a team of analysts. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One
Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics
Marketing: Lead direct to consumer marketing efforts for select products, and strategic intent for products distributed through various channels. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies
Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
Execution: Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment
Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Basic Qualifications:

Bachelor’s Degree
At least 3 years of experience performing quantitative analysis
At least 3 years of experience performing qualitative analysis
At least 1 year of experience performing people management
At least 1 year of experience performing project management

Preferred Qualifications:

Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
5+ years of experience in quantitative analysis
5+ years of experience in qualitative analysis
2+ years of experience in people management
2+ years of experience in product development
2+ years of experience in financial modeling
2+ years of experience in economic forecasting
2+ years of experience in project management

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $200,700 - $229,100 for Sr. Business Manager

Richmond, VA: $182,500 - $208,300 for Sr. Business Manager

New York, NY: $219,000 - $249,900 for Sr. Business Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Apply on capitalone.wd12.myworkdayjobs.com About employer

More about this job

Skills

Leadership
Strategic planning
Coaching
Pricing strategies
Sales
Decision making
Problem solving
Risk management
Communication skills
Negotiation
Team leadership
Perform project management
Statistics
Financial modelling
Forecasting
Project management
Technical support
Recruitment

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Work requirements

Jobs in the United States