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Added 1 min ago
PO
Customer Experience Supervisor I - Northpark Mall
Penney OpCo LLC
Ridgeland, MS
- $19 to $23.75 USD / hour
…appropriate hiring manager. Coordinates the interview Talent Tryout process. Schedules and coordinates new hire orientations and training and administers ongoing associate training.…
Added 1 min ago
PO
Sales Floor Supervisor - Oglethorpe Mall
Penney OpCo LLC
Savannah, GA
- $19 to $23.75 USD / hour
Store Merchandise Standards - Managers merchandise standards through Put to Fixture, SET, and Visual process execution. Maintains high merchandise presentations standards, actively leads…
Added 2 mins ago
Practice Admin Associate - Family Medicine *M-F 830a to 5p/Alternate Sat 830a-2:30p
Yale New Haven Health
Trumbull, CT
Practice Administrative Associate serves to coordinate patient care and physician activity by greeting all patients and visitors, answering telephone calls, scheduling appointments,…
Added 3 mins ago
Assistant Director, Student Conduct and Community Standards
The Regents of the University of California on behalf of their Los Angeles Campus
Los Angeles, CA
…vibrant community that champions academic success and holistic development. UCLA Student Affairs is the backbone of the Bruin journey, supporting students from admission to graduation and…
Added 5 mins ago
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The School District of Lee County
Lehigh Acres, FL
Completion of 60 credit hours or an Associate's degree from an accredited institution.
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INSTRUCTIONAL ASSISTANT
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Pompano Beach, FL
…providing classroom supports that enhance the instructional process. Also, plays a vital role in the instructional process of an individualized program of…
Added 5 mins ago
INSTRUCTIONAL ASSISTANT
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Oakland Park, FL
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Added 9 mins ago
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United Site Services
Meridian, ID
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Added 11 mins ago
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Added 11 mins ago
Retail Contingent
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Wrentham, MA
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving…
Added 11 mins ago
Retail Contingent
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Wrentham, MA
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving…
Added 12 mins ago
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Integrated Services Coordinator I
County of Mendocino
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- $21.58 to $26.23 USD / hour
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Added 15 mins ago
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…effective governance operations. Through independent system development and process refinement, the position enhances organizational efficiency and workflow within the…
Added 17 mins ago
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Administrative Analyst I - Extra Help
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Added 24 mins ago
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Added 31 mins ago
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Added 32 mins ago
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Warehouse Associate Swing Shift
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Core-Mark emphasizes personal growth and development for all associates. We believe that when you succeed, the company succeeds. We promote internally whenever possible and provide frequent…

Capital One

Principal Associate, Sentry Shift Supervisor Global Security Operations Center

Riverwoods, IL, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Principal Associate, Sentry Shift Supervisor Global Security Operations Center

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple - bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.

In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community - we’re a well-oiled machine! That’s why our team is seeking a Principal Associate, Sentry Shift Supervisor.

The Sentry Supervisor plays a key role in safeguarding Capital One’s people, customers, facilities, branches, cafes and assets. As part of Capital One’s 24/7/365 Security Operations Center (Sentry), this position leads a dedicated shift of teammates responsible for emergency response, alarm and event monitoring, incident detection, triage, and notification. This role provides support, guidance, training and accountability to the teammates they lead and assists in the identification and execution of Sentry processes and initiatives; this includes quality assurance responsibilities and ongoing reviews of existing processes. During real-time security or safety events, this role may take lead in facilitating cross-functional communications or working directly with the Enterprise Crisis Management team.

This position works rotating shifts that may include weekends, holidays, evenings and overnight shifts. Due to the critical nature of this position, this role is completely on site.

The Ideal Candidate Should:

Tailor clear, timely communications across cross-functional teams and senior leadership to align stakeholders and prevent rework
Build strong partner relationships, managing complex project deliverables around customer requirements and proactive communication
Serve as a natural peer leader who confidently offers opinions to shape operational solutions and drive execution outcomes
Apply specialized domain expertise to elevate team capabilities and deliver high-impact analytical products with minimal oversight
Navigate ambiguity effectively, keeping an open mind to evaluate viewpoints and maintain focus on core priorities
Uphold corporate values with personal integrity and hold both self and team members accountable to those standards
Excel in ambiguous environments by troubleshooting complex operational challenges and proposing turnkey solutions
Manage workload and bandwidth effectively to execute high-volume, high-visibility initiatives on schedule
Build constructive cross-functional relationships, break down silos, and proactively support peers through coverage and training
High proficiency in Sentry operational processes, procedures, and resources

Key Responsibilities:

Act as people manager and development coach for Security Operations Specialists on shift and indirect manager of contract Watch Officers
Collaborate effectively with other Sentry supervisors, ensuring knowledge sharing from shift to shift and managing schedules to ensure coverage across shifts and centers
In coordination with Sentry manager, create engagement opportunities for teammates across and within shifts (e.g. recognition events, volunteer/community impact experiences)
Review and provide ongoing feedback on all aspects of Sentry training and engage in and develop learning opportunities and preparedness exercises
Complete audits and quality assurance reviews of processes and procedures, in support of investigations or as directed by Sentry manager or risk/control partners
Continuously look for ways to simplify and improve processes and escalate process gaps
Keep abreast of current and emerging threats and trends across the Capital One footprint
Coordinate communications and maintain critical system statuses in emergency situations; may facilitate cross-functional calls
Support project managers on new install and projects involving security monitoring, including testing of the systems
Support investigations of critical incidents across the Capital One footprint as directed
May proxy for the Sentry manager or support other shifts
May lead cross-team initiatives or participate in wider team workstreams
Other administrative tasks as deemed necessary by Sentry manager

This position works rotating shifts that may include weekends, holidays, evenings and overnight shifts.

Basic Qualifications:

High School Diploma, GED, or equivalent certification
At least 2 years of experience managing people in an emergency or security operations center, crisis or call center setting
At least 1 year of experience with Google for Business suite applications
At least 1 year of customer service experience

Preferred Qualifications:

Bachelor’s degree or military experience
3+ years of experience managing people in an emergency or security operations center, crisis or call center setting
1+ year of experience with security technology systems and emergency communication operations
1+ years of experience in intelligence gathering, assessment and reporting

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Riverwoods, IL: $98,900 - $112,900 for Pr Associate, Security Services

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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Skills

Emergency response
Communication skills
Troubleshooting
Quality assurance
Improve business processes
Customer service
Reporting
CPT
J
Technical support
Recruitment

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