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Program Manager
modis
Austin, TX
- $55 to $60 USD / hour
Modis is seeking an Program Manager for a Contract with a client in Austin, TX. The ideal candidate will lead end-to-end engineering programs, driving cross-functional alignment, risk…
Added 1 min ago
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Steel Project Manager
GPAC
Los Angeles, CA
- $75,000 to $115,000 USD / year
…metal projects across commercial and industrial markets. Our client is seeking a knowledgeable and proactive Steel Project Manager to oversee projects from contract award through final…
Added 1 min ago
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Construction Inspector Part-time as Needed
Arcadis
Plantation, FL · Miami, FL · Boca Raton, FL · Plantation · Miami · Boca Raton
- $32 to $45 USD / hour
- Part-time
…technical knowledge of construction inspection, construction field management, QA / QC, and report documentation, on various construction and/or reconstruction projects for municipal water…
Added 1 min ago
Principal Water Engineer
Arcadis
Philadelphia, PA · East Windsor, NJ · Philadelphia · East Windsor
As a Principal Water Engineer, you will lead and direct the development of water and wastewater projects as a client-facing project manager. You will utilize your knowledge of water…
Added 1 min ago
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Construction Inspector - Part-time as Needed
Arcadis
Sarasota, FL · Tampa, FL · Sarasota · Tampa
- $35 to $45 USD / hour
- Part-time
…technical knowledge of construction inspection, construction field management, QA / QC, and report documentation, on various construction and/or reconstruction projects for municipal water…
Added 1 min ago
Senior Water/Wastewater Project Manager
Arcadis
St. Louis, MO · St Louis, MO · St Louis
The successful candidate will serve as both a Project Manager and Client Manager, leading multidisciplinary teams through the planning, design, and construction of complex water and…
Added 1 min ago
G
Steel Project Manager
GPAC
San Francisco, CA
- $75,000 to $115,000 USD / year
…metal projects across commercial and industrial markets. Our client is seeking a knowledgeable and proactive Steel Project Manager to oversee projects from contract award through final…
Added 1 min ago
SS
Administrative Generalist
Securitas Security Services
Dublin, OH
- $25 USD / hour
Performs a variety of responsible administrative functions that may include payroll, human resources, office management, scheduling, accounts payable and/or accounts receivable. May serve…
Added 1 min ago
Gulf Port, MS Account Manager
Securitas Security Services
Gulfport, MS
JOB SUMMARY: Manages the security services and related operations provided to an assigned account including client service and problem resolution, service enhancement and expansion,…
Added 1 min ago
HCC Coding Manager
IKS Health
Virtual
The Coding Manager reports to the Director of Coding Services and leads the day-to-day delivery of remote coding services for an assigned portfolio of Value-Based Care (VBC) clients. This…
Added 2 mins ago
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Facilities Engineering Manager
NBCUniversal
Universal City, CA
- $90,000 to $115,000 USD / year
…strong business acumen, organizational and superior process/project management skills, you prioritize and execute numerous complex projects in…
Added 3 mins ago
G
Steel Project Manager
GPAC
San Diego, CA
- $75,000 to $115,000 USD / year
…metal projects across commercial and industrial markets. Our client is seeking a knowledgeable and proactive Steel Project Manager to oversee projects from contract award through final…
Added 4 mins ago
Project Manager - Geotechnical
French & Parrello
Wall Township, NJ
French & Parrello Associates (FPA) is seeking an experienced Project Manager to join our growing Geotechnical Department at our headquarters in Wall Township, NJ. This is an exciting…
Added 4 mins ago
Project Manager - Mechanical (HVAC)
French & Parrello
Wall Township, NJ
French & Parrello Associates (FPA) is seeking an experienced Project Manager to join our growing Mechanical Engineering Department at our headquarters in Wall Township, NJ. This is an…
Added 4 mins ago
Electrical Group Manager
French & Parrello
Wall Township, NJ
…group while serving as a subject-matter expert for clients and project teams. The Electrical Group Manager will mentor staff, coordinate staffing needs with Project Managers, contribute to…
Added 4 mins ago
Project Manager - Civil/Site
French & Parrello
Wall Township, NJ
French & Parrello Associates (FPA) is seeking an experienced Project Manager to join our growing Civil/Site Department at our headquarters in Wall Township, NJ. This is an exciting…
Added 4 mins ago
Senior Project Manager - Highway/Traffic
French & Parrello
Camden, NJ
French & Parrello Associates (FPA) is seeking an experienced Senior Project Manager to join our growing Highway & Traffic Department in Camden, NJ. This is an exciting opportunity for an…
Added 4 mins ago
Strategic Account Manager
McCann Industries, Inc
Addison, IL
McCann Vision & Values: At McCann, we believe contractors and municipalities deserve a trusted supplier who cares about their long-term success as much as the success of the project at hand.
Added 4 mins ago
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Project Site Specialist - Power Generation
INNIO
GA
- $95,000 to $143,280 USD / year
Resource planning for the timely and deadline-oriented implementation of the execution phase; assembly management and supervision, including regular execution progress checks and reporting…
Added 4 mins ago
I
Project Site Specialist - Power Generation
INNIO
TX
- $95,000 to $143,280 USD / year
Resource planning for the timely and deadline-oriented implementation of the execution phase; assembly management and supervision, including regular execution progress checks and reporting…
Added 4 mins ago
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Project Manager/Business Solutions Consultant
CATHEXIS
Remote, United States
- $150,000 to $175,000 USD / year
We are looking for a dynamic Project Manager/Business Solutions Consultant to join our team! The Senior Program Manager is a key leadership role within the organization tasked with managing…
Added 5 mins ago
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Steel Project Manager
GPAC
Las Vegas, NV
- $75,000 to $115,000 USD / year
…metal projects across commercial and industrial markets. Our client is seeking a knowledgeable and proactive Steel Project Manager to oversee projects from contract award through final…
Added 5 mins ago
Strategic Consulting & Growth Manager, Digital Health Solutions
Abbott Laboratories Inc(ALI)
Remote, United States
Work closely with Customer Success, Project Management, Professional Services, Product Management, Marketing, and Support teams to deliver a coordinated customer experience.
Added 7 mins ago
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Manager, Business HR- Allergan Aesthetics
AbbVie
Austin, TX
- $109,500 to $208,500 USD / year
Coach, consult, and influence the business leaders, regarding leadership development, succession planning, and talent management.
Added 7 mins ago
Inside Sales Representative
NOV
Houston, TX
management and internal departments to support customer needs and timely order execution.

Closed listing

Capital One

Principal Associate - Client Services - PULSE Network

Houston, TX, United States
Plano, TX, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: Oct 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

Principal Associate - Client Services - PULSE Network

As a Principal Associate in Client Services, you will serve as a key client liaison and process subject matter expert, delivering exceptional service support and managing high-value client relationships across the organization. In this role, you will proactively monitor client accounts and inquiries, resolving complex issues and service events to ensure high satisfaction and retention. You will collaborate closely with internal cross-functional teams - including Product, Operations, and Account Management - to translate client needs into operational improvements and streamlined service delivery. Additionally, you will act on customer feedback trends, drive process enhancements, manage day-to-day service metrics, and support onboarding and training initiatives. By advocating for the client experience, you will help build strong, long-lasting client partnerships and elevate service capabilities.

We are seeking dedicated, customer-focused professionals who excel in a collaborative environment and possess strong problem-solving and communication skills. This individual will have demonstrated a proven track record of handling complex client requests, improving service processes, and fostering positive business relationships. Strong analytical skills, acute attention to detail, and the ability to thrive in a fast-paced environment are essential. You must demonstrate strong leadership capabilities, exercise sound judgment when resolving escalations, and effectively collaborate with key stakeholders to deliver an outstanding client experience.

General Responsibilities:

Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives
Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives
Identify and implement process improvements driving issue resolution/risk mitigation activities
Tracking and resolving process breakdowns
Understanding customers’ needs of the process and driving process improvements
Developing and maintaining formal process documentation including procedures and process flow diagrams
Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
May lead a team and/or direct others on projects

Basic Qualifications:

High School Diploma, GED or equivalent certification
At least 1 year of experience with Microsoft Office or G Suite
At least 1 year of process management experience
At least 3 years of experience supporting, partnering and interacting with internal business clients

Preferred Qualifications:

Bachelor’s Degree or military experience
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
At least 1 year of experience in Compliance or Risk Management
At least 2 years of experience in Process Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $98,900 - $112,900 for Principal Process Manager

McLean, VA: $108,900 - $124,300 for Principal Process Manager

Richmond, VA: $98,900 - $112,900 for Principal Process Manager

Houston, TX: $98,900 - $112,900 for Principal Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

About employer

More about this job

Skills

Analytical skills
Attention to detail
Leadership
Process improvement
Documentation
Lead a team
Microsoft Office
Google Workspace
Lean manufacturing
Business processes
Project management
Regulatory compliance
Risk management
Technical support
Recruitment

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