Jobs in the United States

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Added 2 mins ago
MS
Private Wealth Management Client Service Associate
Morgan Stanley
San Francisco, CA · San Francisco
- $35,152 to $90,000 USD / year
Partner with Financial Advisor(s) in developing a business plan and delivering against a client service model
Added 6 mins ago
S
Store Associate - Part Time (Santa Maria)
Sherwin-Williams
Santa Maria, CA
- Part-time
…Store Associates are tasked with achieving excellent customer service, while consistently meeting the store’s sales…
Added 7 mins ago
Assistant Facilities Manager
US AMR-Jones Lang LaSalle Americas, Inc.
Mountain View, CA
Step into a dynamic role where you'll partner with the Facility Manager to drive operational excellence across commercial properties. As an Assistant Facilities Manager, you'll bridge the…
Added 11 mins ago
HCI Officer
University of Utah
Salt Lake City, UT
…will play a central role in defining scientific priorities, recruiting nationally prominent faculty, developing interdisciplinary programs, and establishing partnerships across academia,…
Added 12 mins ago
Operating Partner - Tulsa North
Whataburger Restaurants
United States
As an Operating Partner, you'll lead a high-volume, multi-million-dollar restaurant business while creating an environment where Family Members thrive, guests receive extraordinary…
Added 12 mins ago
Operating Partner - South East Phoenix (Region 1300)
Whataburger Restaurants
United States
The Operating Partner is responsible for leading a team of Family Members and managing the performance and operations of their restaurant(s). The partner leads key financial, staffing, and…
Added 13 mins ago
PT Assistant Manager - Store 503
Ashley Stewart
Evergreen Park, IL
Assist in maintaining final report accountability for store operations, associate development and financial contribution.
Added 24 mins ago
Associate Director, Strategy & Operations
Grant Thornton
Chicago, IL · Arlington, VA · Baltimore, MD · Philadelphia, PA · Pittsburgh, PA · Appleton, WI · Cincinnati, OH · Cleveland, OH · Denver, CO · Southfield, MI · Downers Grove, IL · Kansas City, MO · Milwaukee, WI · Minneapolis, MN · St Louis, MO · Wichita, KS · Boston, MA · Edison, NJ · Hartford, CT · NY · Melville, NY · Atlanta, GA · Charlotte, NC · Columbia, SC · Fort Lauderdale, FL · Jacksonville, FL · Orlando, FL · Raleigh, NC · Tampa, FL · Austin, TX · Dallas, TX · Houston, TX · Oklahoma City, OK · Tulsa, OK · San Diego, CA · San Jose, CA · San Francisco, CA · Los Angeles, CA · Newport Beach, CA · Portland, OR · Reno, NV
The Associate Director operates with substantial autonomy and serves as a day-to-day thought partner to senior executives. The individual will structure ambiguous business problems, develop…
Added 25 mins ago
Legal Counsel, Employment
Anduril Industries
Atlanta, GA · Costa Mesa, CA
Reporting into Anduril’s Associate General Counsel - Employment, this addition to the Employment Law Team will be a strategic partner to Anduril’s People Team and other stakeholders. You’ll…
Added 27 mins ago
OU
Associate Territory Manager - OTS - Fracture - Los Angeles
Orthofix US LLC
Remote, United States
- $70,304 USD / year
The Associate Territory Manager will partner with our Territory Managers to promote Orthofix products and services to achieve sales results at or above established quotas for total and…
Added 35 mins ago
Engineering Operations Technician
Amazon Data Services, Inc.
Chantilly, VA · Manassas, VA
- Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA)
Added 35 mins ago
Engineering Operations Technician
Amazon Data Services, Inc.
Manassas, VA
- Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA)
Added 35 mins ago
Staffing Manager, Workforce Staffing
Amazon.com Services LLC
Memphis, TN
The Workforce Staffing (WFS) Team is a skilled, customer obsessed, business partner hiring across multiple locations for entry-level warehouse and fulfillment associate roles. We are…
Added 35 mins ago
Onsite Medical Representative
Amazon.com Services LLC
Avondale, AZ
…Prevention Specialist (IPS). This includes attending weekly associate safety committee meetings, greeting all new hires for the site or through daily one-on-one interaction. Additionally,…
Added 51 mins ago
S
Assistant Manager
STIIIZY
Vallejo, CA
- $26 USD / hour
…stop shop cannabis experience by offering exceptional customer service and diversified products. We strive to build long-term customer loyalty. We’re building a consumer-centric…
Added 51 mins ago
DA
Technology Support Technician
Downingtown Area School District
Downingtown, PA
- $27.85 to $30.82 USD / hour
…environment. We believe that we can best promote excellence by recruiting and retaining a diverse group of staff who bring various backgrounds and perspectives. Our ability to create and…
Added 1 hour ago
Assistant/Associate Extension Agent (Community Development
Louisiana State University Agricultural Center
United States
The Assistant/Associate Extension Agent will provide leadership for community and economic development programming in assigned regions through the LSU AgCenter Cooperative Extension…
Added 1 hour ago
Assistant Manager
Rural King
Ellijay, GA
…developing associates, improving business performance, supporting recruiting and hiring efforts, and leading with Rural King's Values of People First, Integrity, Attitude, Initiative,…
Added 1 hour ago
CC
Senior Manager, General Legal
Carrier Corporation
Palm Beach Gardens, FL
- $117,500 to $234,500 USD / year
…stakeholders make informed decisions. This position reports to the Associate Director, General Legal and is part of the Climate Solutions Americas legal…
Added 1 hour ago
A
Head of People & Talent
Acumen
NY
- $200,000 to $225,000 USD / year
Partner, Bridge Partners Associate Partner, Bridge Partners
Added 1 hour ago
Senior Sales Operations Associate - Enterprise
Elastic
United States
…data-informed decision-making across the sales organization. You will partner closely with sales management to assess business health, design and interpret key performance metrics, and…
Added 1 hour ago
Outside Sales Account Manager - Industrial Automation Solutions
SunSource
Remote, United States
Partner with Inside Sales, Customer Service, and Engineering to support customer needs
Added 1 hour ago
Sales Leader
Express
Lubbock, TX
Partner with Store Management to provide feedback on associate performance.
Added 1 hour ago
Timberland- Store Manager - Clinton Crossings
VF Outdoor, LLC
United States
Model exceptional customer service and selling behaviors drive a consumer-centric mindset and elevate the in-store experience.
Added 1 hour ago
Administrative Assistant - Commercial Insurance
Hub International Mountain States Limited
Gillette, WY · Casper, WY
The Policy Service Associate will provide administrative and clerical support to department members. Works directly with Account Managers to assist in processing client requests for…

Capital One

Principal Associate - Client Services - PULSE Network

McLean, VA, United States
Richmond, VA, United States

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Job details

Posting language: English
Posted: Oct 3, 2026

Original job description

Principal Associate - Client Services - PULSE Network

As a Principal Associate in Client Services, you will serve as a key client liaison and process subject matter expert, delivering exceptional service support and managing high-value client relationships across the organization. In this role, you will proactively monitor client accounts and inquiries, resolving complex issues and service events to ensure high satisfaction and retention. You will collaborate closely with internal cross-functional teams - including Product, Operations, and Account Management - to translate client needs into operational improvements and streamlined service delivery. Additionally, you will act on customer feedback trends, drive process enhancements, manage day-to-day service metrics, and support onboarding and training initiatives. By advocating for the client experience, you will help build strong, long-lasting client partnerships and elevate service capabilities.

We are seeking dedicated, customer-focused professionals who excel in a collaborative environment and possess strong problem-solving and communication skills. This individual will have demonstrated a proven track record of handling complex client requests, improving service processes, and fostering positive business relationships. Strong analytical skills, acute attention to detail, and the ability to thrive in a fast-paced environment are essential. You must demonstrate strong leadership capabilities, exercise sound judgment when resolving escalations, and effectively collaborate with key stakeholders to deliver an outstanding client experience.

General Responsibilities:

Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives
Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives
Identify and implement process improvements driving issue resolution/risk mitigation activities
Tracking and resolving process breakdowns
Understanding customers’ needs of the process and driving process improvements
Developing and maintaining formal process documentation including procedures and process flow diagrams
Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
May lead a team and/or direct others on projects

Basic Qualifications:

High School Diploma, GED or equivalent certification
At least 1 year of experience with Microsoft Office or G Suite
At least 1 year of process management experience
At least 3 years of experience supporting, partnering and interacting with internal business clients

Preferred Qualifications:

Bachelor’s Degree or military experience
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
At least 1 year of experience in Compliance or Risk Management
At least 2 years of experience in Process Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $98,900 - $112,900 for Principal Process Manager

McLean, VA: $108,900 - $124,300 for Principal Process Manager

Richmond, VA: $98,900 - $112,900 for Principal Process Manager

Houston, TX: $98,900 - $112,900 for Principal Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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