Jobs in the United States

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Added 1 min ago
Clinical Lab Associate 3
Vanderbilt University Medical Center
Nashville, TN
…and external customers including advanced troubleshooting and problem resolution. Performs packing and shipping of laboratory specimens to be sent out to referring…
Added 2 mins ago
Revenue Cycle Associate Systems Analyst (Hybrid)
SYSTEM West Virginia University Health System
United States
Assist in Diagnosing and Resolving IT Issues: Support daily troubleshooting and problem-solving efforts to maintain and optimize system functionality, escalating issues as needed.
Added 2 mins ago
Project Specialist
Fresenius Kabi USA, LLC
Lake Zurich, IL
· Screen, prioritize, and coordinate incoming requests and communications requiring executive attention, ensuring timely follow-up and resolution.
Added 5 mins ago
Associate HR Director - Epoxy
Westlake
Houston, TX
…employees through policy development, training, coaching, and issue…
Added 5 mins ago
Inventory Control & QA Specialist
Cantrell - Gainco
Gainesville, GA
Practical problem-solving skills and the ability to communicate concerns constructively.
Added 7 mins ago
UG
Senior Provider Engagement Specialist
UnitedHealth Group
Nashville, TN
- $72,800 to $130,000 USD / year
…information and models. In partnership with the local Client Services Associate Director and/or Director, the Senior Provider Engagement Specialist develops and implements effective…
Added 7 mins ago
UG
Senior Provider Engagement Specialist
UnitedHealth Group
Knoxville, TN
- $72,800 to $130,000 USD / year
…information and models. In partnership with the local Client Services Associate Director and/or Director, the Senior Provider Engagement Specialist develops and implements effective…
Added 8 mins ago
Senior Inventory Technician - MASC
Hospital for Special Surgery
NY
Monitor back orders and communicate with sales representatives to ensure timely delivery and resolution.
Added 9 mins ago
Accounting Manager
Troon
Novato, CA
Serve as a primary contact for Member billing questions, payment inquiries, and account discrepancies, providing prompt and professional resolution.
Added 10 mins ago
Associate Banker II - Hillsborough (20 Hour)
TD Bank
Hillsborough, NJ
Demonstrated effective problem-solving skills
Added 10 mins ago
Associate Banker II - Whitehouse Station (20 hour)
TD Bank
Whitehouse Station, NJ
Demonstrated effective problem-solving skills
Added 10 mins ago
Client Experience Coordinator
Allied Solutions, LLC
Carmel, IN
…this job entails data entry, with the remaining 10–20% being problem solving and critical thinking, which may include process…
Added 10 mins ago
Trusts & Estates Litigation Associate
Cullen and Dykman
Uniondale, NY · New York, NY
Position Overview: The Firm is seeking to add an Associate to its Trusts & Estates team in our Battery Park, NYC or Uniondale, Long Island offices. This is a unique opportunity for an…
Added 11 mins ago
Sr Associate, Field Service Engineer
L3Harris
Clifton, NJ
…interprets customers' needs and clarifies responsibility for problem resolution when the responsibility of the problem falls to Program Management or Business Development. Up to 30 days of…
Added 11 mins ago
QD
Sr. Medical Laboratory Scientist
Quest Diagnostics Inc
Clifton, NJ
- $33.81 to $55.81 USD / hour
Assumes role of technical subject matter expert by demonstrating problem solving and troubleshooting instrumentation and assays
Added 11 mins ago
Customer Service Associate
Fortive
Pittsburgh, PA
The position of Customer Service Associate is based in Pittsburgh, Pennsylvania. The primary responsibility of the Customer Service Associate is to answer product questions and suggest…
Added 11 mins ago
A
Sr. Manager - Benefits Operations
ADP
Parsippany, NJ
- $99,600 to $185,800 USD / year
…of the team's scope, priorities, responsibilities and each associate's development plan. You'll also participate in task forces, strategic initiatives, stretch assignments, and…
Added 11 mins ago
Associate Banker II - Morristown - Bilingual (Spanish)
TD Bank
Morristown, NJ
Demonstrated effective problem-solving skills
Added 12 mins ago
MA
Software Engineer
Manufacturers and Traders Trust Co
Buffalo, NY
- $80,900 to $134,800 USD / year
Utilize source control management tools to organize and maintain code, with review from manager for structure and conflict resolution.
Added 13 mins ago
HH
Case Manager - HUD Housing
Helio Health
Syracuse, NY
- $22 to $24 USD / hour
Assists in problem resolution and implementation of supervisor approved program modifications.
Added 13 mins ago
CH
Warehouse Associate, Second Shift
Cardinal Health 200, LLC
Fife, WA
- $23.45 USD / hour
Works on routine assignments that require some problem resolution
Added 13 mins ago
RE
Warehouse Worker (Night Shift)
RGH Enterprises, LLC
United States
- $21.6 USD / hour
Works on routine assignments that require problem resolution.
Added 13 mins ago
RE
Warehouse Worker (Inbound)
RGH Enterprises, LLC
United States
- $19.08 to $21.94 USD / hour
Working on routine assignments that require problem resolution.
Added 13 mins ago
RE
Warehouse Associate (2nd Shift)
RGH Enterprises, LLC
United States
- $20.53 to $23.58 USD / hour
Works on routine assignments that require some problem resolution
Added 13 mins ago
CH
Warehouse Associate (Full-Time, Nights)
Cardinal Health 108, LLC
United States
- $21.06 USD / hour
- Full-time
Works on routine assignments that require some problem resolution

Capital One

Principal Associate - Client Services - PULSE Network

McLean, VA, United States
Richmond, VA, United States

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Job details

Posting language: English
Posted: Oct 3, 2026

Original job description

Principal Associate - Client Services - PULSE Network

As a Principal Associate in Client Services, you will serve as a key client liaison and process subject matter expert, delivering exceptional service support and managing high-value client relationships across the organization. In this role, you will proactively monitor client accounts and inquiries, resolving complex issues and service events to ensure high satisfaction and retention. You will collaborate closely with internal cross-functional teams - including Product, Operations, and Account Management - to translate client needs into operational improvements and streamlined service delivery. Additionally, you will act on customer feedback trends, drive process enhancements, manage day-to-day service metrics, and support onboarding and training initiatives. By advocating for the client experience, you will help build strong, long-lasting client partnerships and elevate service capabilities.

We are seeking dedicated, customer-focused professionals who excel in a collaborative environment and possess strong problem-solving and communication skills. This individual will have demonstrated a proven track record of handling complex client requests, improving service processes, and fostering positive business relationships. Strong analytical skills, acute attention to detail, and the ability to thrive in a fast-paced environment are essential. You must demonstrate strong leadership capabilities, exercise sound judgment when resolving escalations, and effectively collaborate with key stakeholders to deliver an outstanding client experience.

General Responsibilities:

Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives
Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives
Identify and implement process improvements driving issue resolution/risk mitigation activities
Tracking and resolving process breakdowns
Understanding customers’ needs of the process and driving process improvements
Developing and maintaining formal process documentation including procedures and process flow diagrams
Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
May lead a team and/or direct others on projects

Basic Qualifications:

High School Diploma, GED or equivalent certification
At least 1 year of experience with Microsoft Office or G Suite
At least 1 year of process management experience
At least 3 years of experience supporting, partnering and interacting with internal business clients

Preferred Qualifications:

Bachelor’s Degree or military experience
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
At least 1 year of experience in Compliance or Risk Management
At least 2 years of experience in Process Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $98,900 - $112,900 for Principal Process Manager

McLean, VA: $108,900 - $124,300 for Principal Process Manager

Richmond, VA: $98,900 - $112,900 for Principal Process Manager

Houston, TX: $98,900 - $112,900 for Principal Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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