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Added 5 mins ago
Senior Director, Content Strategy
Walmart
San Bruno, CA
Walmart is seeking a Senior Director of Content Design to lead how clear, useful, and compelling content comes to life across our global customer, associate, and enterprise experiences.
Added 6 mins ago
R&D Laboratory Technician
Siemens
Livermore, CA
…closely with technology leaders and engineers to support the design, development, and testing of new products, materials, and technologies. Your primary focus will be performing laboratory…
Added 6 mins ago
FSP Associate Scientist: Pharmaceutics, Solid Dosage Preparation
ThermoFisher Scientific
South San Francisco, CA
As an Associate Scientist your role will be to oversee the operations of clinical laboratory testing, ensure the accuracy and reliability of results, manage and mentor lab staff, and uphold…
Added 6 mins ago
Clinical Specialist CRM - Burbank / Sherman Oaks
Medtronic
Burbank, CA
Provide technical, educational, operational and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives. CRM seeks…
Added 6 mins ago
DE
Production Coordinator - Disney Television Animation
Disney Entertainment
Glendale, CA
- $52,700 to $72,300 USD / year
Coordinate any/all of the following meetings: Storyboard Handouts, Design Reviews, Pitches, Leica Screenings, Art Approvals, Animatic Reviews and any additional Production specific requests.
Added 7 mins ago
Associate Director, Business Insights Lead
AbbVie
Irvine, CA
Reporting to the Director, Strategy, Analytics & Business Insights (SABI), the Associate Director, Business Insights serves as the primary analytical and strategic partner to the Clinical…
Added 7 mins ago
Cloud Engineer
Maximus
Sacramento, CA
AWS Solutions Architect - Associate, Azure Fundamentals, Google Associate Cloud Engineer Certification, IBM Certified Technical Advocate - Cloud v5, or other cloud certification.
Added 7 mins ago
Clinical Testing Automation Analyst
Highmark Health
Sacramento, CA
The Associate Technical Analyst supports the development, execution, and maintenance of automated testing solutions that improve the quality, reliability, and efficiency of clinical and…
Added 7 mins ago
Configuration Lead, Compensation
Humana
Sacramento, CA
…Compensation, HR, Finance, Payroll, and Technology stakeholders to design, configure, implement, and optimize scalable compensation solutions that support business objectives, regulatory…
Added 7 mins ago
Associate Cobol Technical Analyst
Highmark Health
Sacramento, CA
Work with more senior team members, customers, Technical Engineers, Software Engineers, Architects, and Capability Managers to assist in capturing capability needs and driving quality…
Added 7 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
San Ramon, CA · San Francisco, CA
- $152,000 to $222,000 USD / year
…supporting the Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical…
Added 7 mins ago
Customer Solutions Strategy Consultant
IBM
San Francisco, CA · San Jose, CA
As an Associate Partner within Customer Transformation, you will lead the design and delivery of modern customer service and contact center transformations, combining deep technology and…
Added 8 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
San Ramon, CA · San Francisco, CA
- $131,000 to $174,000 USD / year
Serve as the senior technical operations authority across engineering application pods (software, hardware and electronic design, and project and portfolio management tools) for US and UK…
Added 8 mins ago
Learning Development and Production Leader
Intuit
SAN DIEGO, CA · MOUNTAIN VIEW, CA
…established quotas and deadlines. By combining instructional design expertise with rigorous operational discipline, you will oversee the deployment of GenAI tools (Claude, LLMs) to maximize…
Added 8 mins ago
Telecommunications Designer - Intermediate
Jacobs
San Diego, CA
At Jacobs, we're looking for motivated individuals who enjoy technical design, solving problems, and working with a great team. Whether you're early in your career or have several years of…
Added 8 mins ago
5A
Setup Machinist
5TH AXIS INC
San Diego, CA
- $45 to $48 USD / hour
A high school diploma or equivalent; an associate degree, apprenticeship, or technical training is preferred.
Added 19 mins ago
IT Tech Support - Tier 1 Analyst
Effortless Office
Remote, United States
Provide prompt and appropriate support to clients experiencing technical issues via phone, email, or ticketing system.
Added 48 mins ago
Associate Systems Analyst
TOYON RESEARCH CORPORATION
OGDEN, UT
Added 55 mins ago
T
Executive IT Support
TEKsystems
Bellevue, WA
- $40 to $50 USD / hour
We are seeking an Executive IT Support Engineer to provide white-glove technical support for executive leadership while serving as the primary onsite IT resource for a fast-paced,…
Added 1 hour ago
Supervisor (Distribution Design), Electric Operations
National Grid USA Service Company, Inc.
QUEENSBURY, NY
About usNational Grid is hiring a Distribution Design Supervisor for our Electric Operations department in Queensbury, NY Every day we deliver safe and secure energy to homes, communities,…
Added 1 hour ago
C
Adjunct Lecturer - Industrial Design
CUNY
Queens, NY
- $91.67 USD / hour
The Industrial Design Program at LaGuardia Community College is growing and seeks adjunct industrial design lecturers to support and maintain this growth in studio practices, workshop and…
Added 1 hour ago
Technical Product Manager - Aladdin Product Managment, ASO
BlackRock
New York, NY
…researchers, and other stakeholders to innovate, conceptualize, design and pilot new capabilities across the investment…
Added 1 hour ago
Product Designer, Principal Associate Level
Capital One
New York, NY
McLean, VA: $131,300 - $149,800 for Pr. Associate, Design
Added 1 hour ago
Senior Associate, Data Scientist - US Card (Applied GenAI)
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New York, NY
Build machine learning and NLP models through all phases of development, from design through training, evaluation, and validation; partnering with engineering teams to operationalize them…
Added 1 hour ago
Senior Associate, Product Management, Card Data
Capital One
New York, NY
You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design

Capital One

Principal Associate, Benefits Plan Program Management

Richmond, VA, United States
McLean, VA, United States

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Job details

Experience: 3+ years of experience working with H&W employee benefit plan vendor management
Posting language: English
Posted: Sep 15, 2026

Original job description

Principal Associate, Benefits Plan Program Management

The Principal Associate, Benefits Plan Program Management plays a critical role in ensuring the seamless delivery, administration, and continuous improvement of the organization’s Health & Wellness and voluntary benefit programs. This individual serves as a key operational anchor, managing a portfolio of vendors (e.g., on-site clinics, dental, vision, mental health, education, family support and commuter), resolving complex issues, and supporting the successful execution of strategic initiatives and Request for Proposal (RFP) processes. This individual must be able to work independently to drive work forward with support from internal and external partners.

Key Responsibilities

Vendor Management & Governance

Own Plan Program Management for on-site clinics and pharmacies, dental, vision, life insurance, LTD, AD&PL, mental health, family formation and support, MSK, executive physicals, and commuter benefits. Develop a network and build trust-based relationships with vendors and cross-functional partners to get work done.
Performance Monitoring: Attend regular partner meetings and actively monitor vendor adherence to Service Level Agreements (SLAs) and performance guarantees (PGs) to ensure vendors deliver on contracts.
Partner with Enterprise Supplier Management (ESM) to execute all required vendor management tasks to ensure compliance and mitigate risk (e.g., business reviews, risk assessments, data share requests).
Manage processes for on-site clinic staffing, including updating access in our vendor management portal and ensuring physical access to the campus.
Continuous Improvement: Create analytics to leverage data to generate insights on vendor capabilities and recommend plan or program improvements based on benchmarking data, areas of employee abrasion, compliance updates, or emerging market trends. Considers broader and longer term impact to create value. Stay up to date on new programs or offerings from vendors and support the Policy & Design team with input on investment decisions.

Operations & Program Administration

Issue & Escalation Resolution: Maintain comprehensive, up-to-date issue logs for each vendor. Drive timely resolution of tracking items and document outcomes.
Manage annual program implementation changes with vendors (excluding Workday feeds). Ensure changes are properly implemented and tested.
Core Administration: Handle all administrative tasks related to the assigned plans with a sense of urgency, while balancing quality, to ensure smooth day-to-day operations. Navigate any ambiguity to assess various situations to determine the proper course of action.
Internal Communications: Own and maintain internal intranet pages for your plans to ensure benefit program information, FAQs, and resources are accurate and accessible. Partner with HR Communications to make needed changes.

Associate Experience

Cross-Functional Collaboration: Own complex, tier-3 employee escalations for your plans end-to-end. Work with members to understand the situation, investigate root causes, interface with vendors for resolutions, and implement processes or solutions to prevent future errors.
Understand associate experience (how claims flow, customer service support, etc) to recommend and execute improvements.
Oversee the monthly benefits and wellbeing newsletter to increase plan utilization and drive awareness of benefits. Develop a project plan with monthly themes, partner with stakeholders to provide relevant content, socialize as needed to support key HR initiatives, and work with HR Communications on production.
Leverage data to support key messages and partner with HR Communications to design and execute on a communications plan to drive understanding of benefit and how to access/ use. Review communications recommended by vendors and partner with HR Comms on a view point for which should be sent, and timing. Provide input into the monthly wellbeing newsletter.

Strategic Initiatives & Growth

RFP & RFI Support: Support team members responsible for plan design with Request for Proposals (RFPs) and Request for Information (RFIs) for new or expiring benefit programs, including evaluating vendor bids and participating in stakeholder reviews
Implementation Support: Handle program implementation changes with vendors; ensure changes are properly implemented and tested.
Proactively seeks out benefits knowledge to stay current on benefits products, industry innovations, and regulatory changes by attending webinars, reading industry publications, and participating in conferences.

Documentation

Process Documentation: Author and maintain standard operating procedures (SOPs) for vendor management and escalation workflows to ensure team business continuity. Basic Qualifications
Bachelor’s Degree or military experience
3+ years of experience working with H&W employee benefit plan vendor management
Preferred Qualifications
MBA or Master’s Degree
Certified Employee Benefit Specialist (CEBS) or Certified Benefits Professional (CBP) designation
4 years of experience in H&W employee benefits for organizations with 10,000+ employees
5 years of experience with benefits vendor management
Experience with benefits governance practices
Solid business acumen, strategic thinker, and problem solver
Strong analytical skills and knowledge of statistical analysis

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $120,800 - $137,900 for Prin Assoc, Benefits

Richmond, VA: $109,900 - $125,400 for Prin Assoc, Benefits

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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