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Capital One

Manager, Associate Relations Consultant - (Remote)

Richmond, VA, United States

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Job details

Experience: ● At least 3 years of client management experience
Posting language: English
Posted: Nov 10, 2026

Original job description

Manager, Associate Relations Consultant - (Remote)

Looking for a role that offers a wide breadth of involvement? Enjoy consulting with the business to assist in problem solving? Human Resources is looking for someone who is motivated and willing to take on new opportunities. The Associate Relations Consultant provides consultation to internal associates on HR policies and may resolve formal employment complaints. Typically looked to as a subject matter expert to help resolve problems.

Responsibilities:

Investigate and resolve manager and associate issues
Resolve manager and associate issues by acting as a coach and providing guidance
Help people leaders associates, and business leaders reconcile conflicts and disputes
Ensure all associates have an objective and knowledgeable resource at their disposal to work through challenging employment, performance and policy issues
Partner with other departments such as Legal, Benefits, Office of Corporate Investigations and Security Operations ensure legal and regulatory compliance while identifying solutions
Investigate and resolve formal employment complaints including harassment, discrimination, wrongful termination, etc.
Review departmental case data to identify trends and recommend action plans for business units to implement
Partner with the line of business HR Business Partners to enhance people leader capabilities
Review policies and procedures that support the associate experience
Act as role model and champion for Capital One values
Participate in internal projects that improve processes that require partnership with cross functional teams and integrative problem-solving skills
Knowledge of employment law and employment practices We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements to apply for this role.

Basic Qualifications:

High School Diploma, GED or equivalent certification
At least 3 years of client management experience

Preferred Qualifications:

1+ year of Human Resources experience
Human Resources Management certification(s)
Knowledge of employment law and practices
5+ years of experience working in a team environment and collaborating with multiple stakeholders

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $138,100 - $157,700 for Manager, Associate Relations

Richmond, VA: $138,100 - $157,700 for Manager, Associate Relations

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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Jobs in the United States