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Technical Program Manager, Knowledge Systems
Coinbase
Albany, NY
Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical…
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Business Development Representative
The Hertz Corporation
Albany, NY
This position is designed as an entry point into Hertz Corporate Sales and offers a clear path for advancement into an Account Manager role.
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TI
Hydrovac Technician
Transwest Inc
Brighton, CO
- $20 to $40 USD / hour
Communicate repair needs, findings, and progress to the shop foreman or service manager.
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TI
Automotive Technician - Pay Up To $58/hr & Weekends Off!
Transwest Inc
Henderson, CO
- $22 to $58 USD / hour
Relocation support also available for qualified candidates on a case by case basis. If interested, discuss this with the hiring manager during the interview stage.
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AF
Relationship Banker - Colonie
Arrow Financial Corporation
Albany, NY
- $21.25 to $24.5 USD / hour
…dedicated financial guide, responsible for cultivating long-term customer loyalty through a proactive and consultative approach. This role frequently transitions between providing support…
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MI
Part Time Nabisco Merchandiser
Mondelez International
Albany, NY · Latham, NY · Schenectady, NY
- $21 to $23 USD / hour
- Part-time
…Retail Merchandiser, you’ll stock shelves, build displays, and support seasonal launches for beloved brands like Oreo, Ritz, belVita, Chips Ahoy!, and Triscuit. With a flexible schedule and…
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Senior ALC Developer
Maximus
Albany, NY
…public service, we help the IRS enhance efficiency, improve customer experiences, and strengthen mission…
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M
Senior ALC Developer PART TIME
Maximus
Albany, NY
- Part-time
The Sr. ALC Programmer will provide program analysis, design and development support, maintain source code and modify and/or upgrade code, and conduct testing and debugging, as necessary.
Added just now
TI
Automotive Technician- Pay up to $58/hr & Weekends Off!
Transwest Inc
Sterling, CO
- $22 to $58 USD / hour
Relocation support also available for qualified candidates on a case by case basis. If interested, discuss this with the hiring manager during the interview stage.
Added just now
TI
Service Writer
Transwest Inc
Frederick, CO
- $24 to $32 USD / hour
…new accessories or replacement parts as well as keeping the customer informed of the repair services…
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Manager, Field Sales
Wolters Kluwer
Albany, NY
…unprecedented access to world-class content; CCH® Account Research Manager® , which provides tax and accounting professionals with all essential guidance they need to stay in compliance…
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Senior ALC Developer
Maximus
Albany, NY
…public service, we help the IRS enhance efficiency, improve customer experiences, and strengthen mission…
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Manager, Enterprise Communications & Channels
Amentum
Albany, NY
The Manager, Enterprise Communications & Channels is responsible for developing and delivering employee communication programs that inform, engage, and connect employees to Amentum's…
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Sr Program Specialist -FAA Fire Alarm Project Manager -Remote
Honeywell Technologies
Albany, NY
As a Sr. Construction Manager- Fire Alarm Project Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project…
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Senior Associate, Product Management
L3Harris
Rochester, NY
Job Description: L3Harris is seeking a technical Product Manager to support products within our waveform portfolio. The successful candidate will lead product strategy by aligning market…
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Network Engineer - Senior
Rochester Regional Health
Rochester, NY
…security, and telecommunications solutions to specification meeting customer and departmental project timelines. Is a project leader for various technical services and information services…
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Health Services Manager
Action for a Better Community, Inc.
Rochester, NY
Under the direction of the Vice President for Early Childhood Services, the Health Services Manager is responsible for managing comprehensive health and nutrition services that promote the…
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Program Manager NWA/NPA
Avangrid Service Co
ROCHESTER, NY
Program Manager - NWA/NPA Location: Rochester, NY or Binghamton Work Type: Office, 5 days The base salary for this position is dependent upon experience and location ranging from $…
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Registered Nurse (R.N.) OffShift Director (PartTime, Evening/Nights)
RochesterRegional Health
ROCHESTER, NY
- Part-time
…clinical resource person, working as a team with the nurse manager, staff and the provider to identify the plan of care for each patient. Supports nurse manager in developing work plans…
Added 1 min ago
Director, Partner Development Manager
Snowflake Inc.
NEW YORK, NY
…operations, and transform their products.The Sr. Partner Development Manager role involves driving and nurturing relationships with our GSI partners. Your primary objective is to strengthen…
Added 1 min ago
Program Manager, Trade Planning, Worldwide Grocery Category Management (WWGCM)
Amazon
New York, NY
…passionate about building compelling assortment, optimizing the customer journey, and developing strategic partnerships to drive category growth. We work in a collaborative environment…
Added 1 min ago
Ads Account Manager II, Enterprise Supply Partnerships
Amazon
New York, NY
We are looking for an Account Manager who enjoys working at the intersection of advertising, technology, and partner management. In this role you will own day-to-day partner relationships…
Added 1 min ago
Tax Counsel
City of New York
New York, NY
…confidence and encourage compliance while providing exceptional customer…
Added 1 min ago
Sr Program Manager, Benefits , DSP, Value Added Services
Amazon
New York, NY
Do you want to lead design of one of Amazon's last mile business programs? Do you thrive while working backwards from a customer problem statement and designing entirely new programs from…
Added 1 min ago
Senior Global Creator Programs Manager
Amazon
New York, NY
The Sr. Global Creator Programs Manager owns the end-to-end execution of Twitch's global scaled creator activation program, a structured system that recruits, develops, and retains creators…

Capital One

Extended Ops Management - Principal Process Manager

Plano, TX, United States
McLean, VA, United States
Richmond, VA, United States

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Job details

Experience: At least 2 years of Commercial Banking experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Extended Ops Management - Principal Process Manager

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and a great place to work.

We are seeking an engaged and highly organized Principal Associate to serve as an Engagement Manager for multiple process areas within Extended Operations and, own and deliver OKRs in this space. In this role, you will be responsible for overseeing offshored processes, driving continuous improvements, and providing robust project management support. You will partner across Commercial and Enterprise teams to manage process stability, execute expansion efforts, and ensure rigorous vendor/captive management of offshored processes and risk management thereon.

Vendor/ Captive Management & Contract Management (Extended Ops):

Act as the Engagement Manager for multiple offshore process areas by partnering with onshore stakeholders for offshore performance management, training and ongoing support
Take accountability for offshore utilization, enablement, and delivery in assigned areas.
Maintain knowledge and applications of contractual Statements of Work with the Vendor
Proactively handle escalations, support new vendor transitions, and manage change management and tech changes/advancements related to offshore partners.

Metrics & Data Management:

Utilize in-depth knowledge of process performance and data collection methods to monitor utilization rates, working closely with the business and validate resource needs.
Support onshore stakeholders on analysis efforts for root cause identification of any issues
Provide insights to leadership on offshore performance through MBRs (Monthly Business Reviews) against contractual benchmarks. Develop and present project materials to the Leadership Team and stakeholders

Process Improvements:

Consistently step in for process and project management support, driving process improvements across assigned offshore areas.
Define "well-managed" routines for process areas. Problem-solve for issues in the process and elevate as needed.
Obtain feedback from onshore on offshore performance to drive continuous improvement
Oversee all aspects of assigned offshore and team related projects and own status reporting. Identify and drive delivery for key milestones, risks, and mitigation efforts. Participate in touchpoints and provide status updates to senior leaders for your workstream in partnership with the program lead.

Non- Associate & Talent Management:

Responsible for new hire onboarding and offboarding activities, access management including mandatory training completion
Serve as a strategic talent partner to both onshore and offshore to match offshore roles to talent

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

Basic qualifications:

Bachelor's Degree or Military experience
At least 2 years of Commercial Banking experience

Preferred Qualifications:

2+ years experience in Supplier Management
2+ years experience with Process or Project management
3+ years of experience with Commercial Credit and Treasury Management Products, Commercial Operations processes, Commercial Underwriting & Portfolio Management
1+ years of experience with change management
1+ years of experience with G Suite applications

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer). #CommOps

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $108,900 - $124,300 for Principal Process Manager

Plano, TX: $98,900 - $112,900 for Principal Process Manager

Richmond, VA: $98,900 - $112,900 for Principal Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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