Position Description
Base pay is influenced by several factors including a candidate’s qualifications, relevant experience, and anticipated contributions to meet the needs of the business, along with internal pay equity and external market driven rates. The salary range displayed has not been adjusted for geographical location. This range has been created in good faith based on information known to Capital Blue Cross at the time of posting and may be modified in the future. Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental & Vision coverage, a Retirement Plan, generous time off including Paid Time Off, Holidays, and Volunteer time off, an Incentive Plan, Tuition Reimbursement, and more.
At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it’s why our employees consistently vote us one of the “Best Places to Work in PA.”
The Director, Analytics and Reporting Delivery provides enterprise leadership for the development, delivery, operation, and modernization of reporting, dashboards, scorecards, business intelligence, and analytics solutions across Capital. The role is accountable for transforming trusted enterprise data into timely, accurate, usable, and actionable information products that support strategic, operational, financial, regulatory, and customer-focused decision-making. The Director leads the teams responsible for analytics development, enterprise and departmental reporting, dashboard and visualization delivery, production reporting support, and the ongoing enhancement of analytics products. The role establishes consistent delivery methods, technical and visualization standards, quality controls, release practices, and support expectations that improve reliability, scalability, user experience, and speed to insight. Working in close partnership with Data Enablement and Governance, Data Platform and Integration, IT&D, business areas, and external partners, the Director executes against approved priorities and requirements while maintaining clear accountability for delivery commitments, solution quality, operational performance, and adoption. The position advances modern business intelligence, reusable semantic and reporting assets, automation, and self-service capabilities while developing leaders and teams capable of delivering analytics solutions at enterprise scale.
Responsibilities and Qualifications
- Lead the end-to-end design, development, testing, deployment, maintenance, and support of enterprise reporting, dashboards, scorecards, analytics products, and business intelligence solutions.
- Execute approved business, operational, executive, financial, regulatory, and customer-focused reporting priorities in accordance with defined requirements, architecture, governance standards, delivery commitments, and service expectations.
- Establish consistent delivery practices for solution design, development, peer review, testing, documentation, release management, change control, production support, and lifecycle management.
- Maintain transparent visibility into delivery progress, dependencies, risks, quality, resource needs, and decisions required to meet commitments.
- Oversee the full lifecycle of reporting and analytics products, including initial delivery, adoption, enhancement, maintenance, rationalization, and retirement.
- Ensure analytics solutions remain aligned with approved business outcomes, evolving operational needs, regulatory obligations, enterprise standards, and platform capabilities.
- Establish standards for dashboard design, visualization, accessibility, usability, KPI presentation, data storytelling, performance, and user experience.
- Promote reuse of common measures, semantic models, certified datasets, templates, components, and analytics patterns to improve consistency and reduce duplication.
- Lead, develop, and retain an effective organization of managers, analysts, reporting developers, and analytics professionals through clear accountability, coaching, performance management, succession planning, workforce planning, and career development.
- Establish organizational goals, delivery measures, service expectations, and an operating model that clarifies accountability across analytics development, reporting delivery, visualization, and production support.
- Build capability in modern business intelligence, data visualization, analytics engineering, quality assurance, data storytelling, product-oriented delivery, and customer-focused support.
- Promote cross-training, documentation, automation, reusable practices, and shared ownership to increase resilience and reduce concentration risk.
- Develop and execute the roadmap for modernizing reporting and analytics delivery, including migration from legacy or manual solutions to scalable, supportable enterprise capabilities.
- Advance effective use of Power BI, enterprise semantic models, reusable data products, automation, and modern analytics capabilities to improve speed, consistency, scalability, and user experience.
- Partner with Data Enablement and Governance to expand governed self-service analytics through clear standards, certified assets, training support, and appropriate controls.
- Identify opportunities to eliminate redundant reports, automate recurring work, simplify the reporting portfolio, and reduce avoidable manual effort.
- Establish and monitor service, quality, adoption, and reliability measures for analytics and reporting solutions, including accuracy, timeliness, availability, performance, incidents, recurring defects, usage, and customer experience.
- Ensure effective production monitoring, incident response, root-cause analysis, problem management, recovery, escalation, and communication for business-critical reporting and analytics services.
- Maintain appropriate controls, documentation, testing evidence, access practices, and audit support for regulated, financial, executive, and operational reporting.
- Balance new delivery with production support, required maintenance, technical debt, platform change, and continuity of critical reporting services.
- Partner with Data Enablement and Governance to receive prioritized, decision-ready demand and complete requirements and to provide delivery estimates, feasibility input, dependency information, and execution status.
- Partner with Data Platform and Integration, Enterprise Architecture, Security, IT&D, and data-governance leaders to ensure solutions use trusted data, approved architectures, appropriate controls, and supportable patterns.
- Communicate delivery status, risks, dependencies, tradeoffs, service performance, and recommended actions in clear business terms to executive, business, and technology stakeholders.
- Represent Analytics and Reporting Delivery in enterprise initiatives, audits, regulatory efforts, platform changes, vendor engagements, and cross-functional planning.
Skills:
- Demonstrated ability to lead managers and multidisciplinary analytics and reporting teams through enterprise-scale delivery, modernization, operational support, and organizational change.
- Strong strategic judgment across analytics delivery, reporting modernization, visualization, self-service analytics, product lifecycle management, service delivery, and production operations.
- Ability to translate approved outcomes and requirements into practical delivery plans, solution approaches, resource needs, milestones, risks, and measurable results.
- Strong executive communication, collaboration, negotiation, and consensus-building skills across technical and nontechnical stakeholders.
- Ability to establish clear accountability, delivery standards, quality measures, service expectations, and production-support practices across internal and partner teams.
- Strong people leadership, including leader development, coaching, performance management, succession planning, workforce planning, and organizational design.
Knowledge:
- Advanced knowledge of enterprise reporting, business intelligence, dashboard development, data visualization, KPI and scorecard design, analytics product delivery, and data storytelling practices.
- Strong knowledge of Power BI and modern analytics capabilities, including semantic models, reusable datasets, governed self-service, security, performance, deployment, monitoring, and lifecycle management.
- Knowledge of Snowflake, SQL, cloud-based analytics ecosystems, dimensional and semantic modeling, data preparation, data quality, metadata, lineage, and analytics engineering practices.
- Knowledge of software and analytics delivery practices, including Agile or hybrid delivery, testing, release management, source control, automation, documentation, incident management, and operational resilience.
- Knowledge of healthcare payer data and operating processes, including claims, membership, provider, clinical, pharmacy, financial, quality, regulatory, and customer data.
- Knowledge of privacy, security, access, retention, auditability, accessibility, and regulated-data controls applicable to enterprise reporting and analytics.
Experience:
- Eight years of progressive experience in analytics, business intelligence, reporting, data visualization, analytics engineering, or related delivery disciplines.
- Five years leading analytics, reporting, business intelligence, or multidisciplinary delivery teams, including accountability for people, delivery, quality, production operations, and organizational improvement.
- Demonstrated experience leading enterprise reporting or analytics modernization, portfolio rationalization, self-service expansion, or comparable large-scale capability change.
- Demonstrated experience delivering and supporting enterprise-scale solutions using Power BI or a comparable modern business intelligence platform.
- Experience establishing delivery standards, quality controls, service measures, release practices, production-support processes, and measurable improvement plans.
- Experience presenting delivery strategies, operational performance, risks, dependencies, and tradeoffs to executive leaders and business stakeholders.
- Experience in a healthcare payer, insurance, or other highly regulated environment is strongly preferred.
Education and Certifications:
- Bachelor's degree in Data or Analytics, Computer Science, Information Systems, Statistics, Mathematics, Business, Healthcare Administration, or a related field, or equivalent relevant professional experience.
- Master's degree is preferred.
- Relevant certification in Power BI, business intelligence, analytics, cloud technologies, Agile delivery, project management, data management, or technology leadership is preferred.
Work Environment:
- This position operates in a professional office and remote-work environment and routinely uses standard office and computer equipment. The role requires regular interaction with employees, executives, business stakeholders, vendors, and technology partners through in-person and virtual collaboration.
Physical Demands:
- While performing the duties of the job, the employee is frequently required to sit, use hands and fingers, talk, hear, and see. The employee must occasionally lift and/or move up to 5 pounds.
Location:
- This position is classified hybrid, which requires onsite work on Tuesdays and Wednesdays in Harrisburg, PA.
About Us
We recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized. At Capital you will work alongside a caring team of supportive colleagues, and be encouraged to volunteer in your community. We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career. And by doing your best, you’ll help us live our mission of improving the health and well-being of our members and the communities in which they live.
