Jobs in the United States

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Added 1 min ago
Senior Dissemination Analyst – Team Lead
Amentum
Arlington, VA
The program works directly with government and military stakeholders to ensure intelligence professionals worldwide have the right access to the right data consistently through a variety of…
Added 1 min ago
Senior Dissemination Analyst
Amentum
Arlington, VA
The program works directly with government and military stakeholders to ensure intelligence professionals worldwide have the right access to the right data consistently through a variety of…
Added 4 mins ago
BT
Senior Research Analyst
Bellingham Technical College
Bellingham, WA
- $5,812.5 to $6,750 USD / month
Under the general direction of the Associate Director of Data and Research, the Senior Research Analyst will:
Added 6 mins ago
Senior Associate, Alternative Investments
Travelers Indemnity Co
New York City, NY
…employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive…
Added 9 mins ago
W
Senior Analyst, Investment Client Consulting
WTW
Chicago, IL · Pittsburgh, PA · Atlanta, GA · NY
- $75,000 to $90,000 USD / year
…retirement plans, and other organizations. This client-facing associate role is positioned between an entry-level Investment Analyst and Associate consulting roles. You will combine…
Added 17 mins ago
Business Support Analyst/ Property Management Specialist- Atlanta
Behavioral Health and Developmental Disabilities, Department of
United States
Associate degree in business or related field from an accredited college or university and three (3) years of experience related to area of assignment; or one (1) year of experience…
Added 26 mins ago
Senior Analyst, Marketing Technology
HOME DEPOT MANAGEMENT COMPANY, LLC
United States
…system configuration, and on-going support through training, new associate on-boarding, and governance for technological…
Added 37 mins ago
W
Senior Analyst, Investment Client Consulting
WTW
Chicago, IL · Pittsburgh, PA · Atlanta, GA · NY
- $75,000 to $90,000 USD / year
…retirement plans, and other organizations. This client-facing associate role is positioned between an entry-level Investment Analyst and Associate consulting roles. You will combine…
Added 45 mins ago
Government Finance Sr. Analyst
Rolls-Royce
United States
A new and exciting opportunity has arisen for a Government Finance Sr. Analyst. As a Government Finance Sr. Analyst for Rolls-Royce, you will play a crucial role in ensuring compliance with…
Added 54 mins ago
Associate Data Analyst
Sony Electronics Inc
United States
…exciting entry-level position in the Media Solutions group. The Associate Data Analyst will be the primary point of producing and analyzing various data related to our end-to-end sales and…
Added 1 hour ago
Benefits Administrator
Shaw
Dalton, GA
…partner with the appropriate subject matter experts to get the associate the support they need quickly and…
Added 1 hour ago
KC
Executive Secretary/Assistant I
King County
Seattle, WA
- $43.78 to $55.49 USD / hour
Added 1 hour ago
Open Rank-Senior Statistical Data Analyst
University of South Florida
Tampa, FL
Candidates are sought for a Senior Statistical Data Analyst professional open-rank faculty position at the Morsani College of Medicine (MCOM) Department of Medical Education (DME) -…
Added 1 hour ago
IT Analyst
Fresh Del Monte Produce Company
Rochelle, IL
24/7 Telemedicine & Employee Assistance Program
Added 1 hour ago
Solutions Analyst & Delivery Enablement Associate
4SIGHT Supply Chain
United States
We are actively seeking a highly motivated Solutions Analyst & Delivery Enablement Associate to support the design, configuration, and optimization of tools, dashboards, and workflows that…
Added 1 hour ago
CO
Contract Management Analyst- Extra Help/Temporary
City of Oxnard
Oxnard, CA
- $37.59 to $61.62 USD / hour
The City of Oxnard’s Public Works, Administration Division, is seeking an Extra - Help Contract Management Analyst with strong attention to detail, excellent organizational skills, and a…
Added 1 hour ago
Senior Applications Analyst
Bryan Health
Lincoln, NE
Trains, leads, and provides guidance to Epic Associate Applications Analyst and Epic Applications Analyst roles in all areas of IT processes, knowledge and skills, including but not limited…
Added 1 hour ago
Behavioral Specialist - 24 Hours, Evenings - Autism Inpatient Unit
Hospital for Special Care
New Britain, CT
Associate's degree in a Human Service field with 2 years of experience with children diagnosed with Autism Spectral Disorder.
Added 1 hour ago
Behavior Technician (RBT) - Silver Spring
Helping Hands Family
Silver Spring, MD
» Implement therapy sessions designed by a Board Certified Behavior Analyst (BCBA).
Added 1 hour ago
Associate Triage Analyst
Proofpoint, Inc.
CO
Proofpoint’s People Centric Managed Services (PCMS) is looking for an Associate Triage Analyst to support alert triage and operational checks for supported systems.
Added 1 hour ago
Program Management Analyst
TRIDENT SYSTEMS LLC
Sterling, VA
The Program Management Analyst (Associate Program Manager) is an entry-level program management role responsible for supporting the successful execution of one or more hardware-focused…
Added 1 hour ago
Program Management Analyst
TRIDENT SYSTEMS LLC
Fairfax, VA
The Program Management Analyst (Associate Program Manager) is an entry-level program management role responsible for supporting the successful execution of one or more hardware-focused…
Added 1 hour ago
XE
Trading Associate Analyst or Analyst
Xcel Energy Services Inc
Denver, CO
- $84,900 to $138,600 USD / year
The below job summary and responsibilities reflect the duties of the Trading Analyst, Associate Trading Analyst will differ as less skills and/or experience will be required. The successful…
Added 1 hour ago
Program Analyst (Business Analyst)
The Red Gate Group, Limited
Washington, DC
…an invoice that gets paid. The Red Gate Group is seeking a Program Analyst (Business Analyst) to support the cost recovery and interagency agreements function of a major Intelligence…
Added 1 hour ago
Post Audit Coordinator I
EXL Talent Acquisition Team
United States
High school diploma; an associate degree or relevant certification is preferred.

Capgemini

Tech Support analyst - Associate Software Technician

Atlanta, GA, United States

The base compensation range for this role in the posted location is:$ 29,973 - $60,014

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Job details

Pay: The base compensation range for this role in the posted location is:$ 29,973 - $60,014
Posting language: English
Posted: Nov 4, 2026

Original job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Location

This is a hybrid role in Tampa,FL.

About the job you're considering

The Capgemini team offers extensive career opportunities and provides mentoring and coaching for teammates. This role is an experienced professional with a strong background in software development.

Your role

Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice-based phone service
Utilizing basic troubleshooting processes, validating the issue, recording critical details in ticketing system, utilizing Knowledge Base articles
Use of Remote Tools to take control of customer’s PC/workstation for investigating probable causes of problem
Escalates issues that are unable to be resolved within established guidelines to the appropriate group for proper corrective action
Accountable for maintaining defined call metrics to the highest level. Number of Tickets Resolved, Average Call Wait Times, Average Handle Time, etc.
Maintaining Login Hours based on contractual Service Level Agreements

Your skills and experience

The ideal candidate will have a minimum of 1 - 2 years applicable experience.
2 years’ work experience supporting customers remotely in a technical environment
2 years’ work experience in Technical Call Center, IT (International Technology) Help Desk, or equivalent technical support roles
Basic network troubleshooting skills
Experience working with Point of Sale (POS) systems
Experience with ticketing systems
Experience with remote access software
Highschool Diploma or GED (General Educational Development)

The base compensation range for this role in the posted location is:$ 29,973 - $60,014

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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Skills

Coaching
Customer service
Troubleshooting
Technical support
Point of sale
Onboarding

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