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Added 7 mins ago
Senior Analyst, Marketing Technology
HOME DEPOT MANAGEMENT COMPANY, LLC
United States
…efficiencies through technology implementations and on-going support. This is accomplished by participating in research/information gathering to understand business requirements, system…
Added 44 mins ago
M&
Fixed Income Division - Associate, Municipal Markets (New York)
MS & Co., LLC
NY
- $110,000 to $200,000 USD / year
…and $125,000 per year at the commencement of employment for Analyst or $150,000 - $200,000 per year for Associate. However, base pay if hired will be determined on an individualized basis…
Added 45 mins ago
KC
Executive Secretary/Assistant I
King County
Seattle, WA
- $43.78 to $55.49 USD / hour
…Assistant I positions to provide high-level administrative support within the Administrative Services Division and the Community Corrections Division. These roles require strong…
Added 48 mins ago
Open Rank-Senior Statistical Data Analyst
University of South Florida
Tampa, FL
Candidates are sought for a Senior Statistical Data Analyst professional open-rank faculty position at the Morsani College of Medicine (MCOM) Department of Medical Education (DME) -…
Added 52 mins ago
IT Analyst
Fresh Del Monte Produce Company
Rochelle, IL
The IT Analyst provides on-site technical support. The position is responsible for delivering Level 3 Windows desktop support and Level 2 networking support to end users, ensuring high…
Added 56 mins ago
Solutions Analyst & Delivery Enablement Associate
4SIGHT Supply Chain
United States
We are actively seeking a highly motivated Solutions Analyst & Delivery Enablement Associate to support the design, configuration, and optimization of tools, dashboards, and workflows that…
Added 1 hour ago
Senior Applications Analyst
Bryan Health
Lincoln, NE
Trains, leads, and provides guidance to Epic Associate Applications Analyst and Epic Applications Analyst roles in all areas of IT processes, knowledge and skills, including but not limited…
Added 1 hour ago
Workday and Interface Integration Analyst
Lake Charles Memorial Health System
Lake Charles, LA
The Workday and Interface Integration Analyst serves as Lake Charles Memorial Health System's primary technical resource for the development, implementation, monitoring, and support of…
Added 1 hour ago
SERVICE DESK ANALYST
Archbold Medical Center
THOMASVILLE, GA
Certifications: CompTIA A+ Certification preferred. CompTIA Network+, Security+, HDI Support Center Analyst, or Microsoft certification preferred.
Added 1 hour ago
IT Procurement & Mobility Analyst
Paradigm Group
Houston, TX
The IT Procurement & Mobility Analyst owns day-to-day IT telecommunications, hardware and software procurement, inventory, and related licensing administration - including requests,…
Added 1 hour ago
XE
Trading Associate Analyst or Analyst
Xcel Energy Services Inc
Denver, CO
- $84,900 to $138,600 USD / year
The below job summary and responsibilities reflect the duties of the Trading Analyst, Associate Trading Analyst will differ as less skills and/or experience will be required. The successful…
Added 1 hour ago
ServiceNow Application System Analyst III
Texas Health Resources
Arlington, TX
ServiceNow Application System Analyst III - IT Service Management
Added 1 hour ago
IT Analyst IV - Collaboration Platform
Williams Companies
Houston, TX
As IT Analyst IV, you will provide technical leadership to a team of analysts to deliver software solutions and maintain existing applications in order to optimize organizational…
Added 1 hour ago
Director of IT ERP & Analytics Solutions
ByrdGroup
Skokie, IL
The Director leads four direct reports: the Business Systems Analyst Manager, Application Development Manager, IT Support / Quality Assurance Manager, and Associate Manager of Analytics.…
Added 2 hours ago
Sr. Business Analyst - People Strategy & Analytics
Capital One
McLean, VA · Richmond, VA
As a Senior Business Analyst, you will apply your strategic and analytical skills to solve open-ended, complex questions about how we should attract, develop, and retain top talent. You…
Added 2 hours ago
Sr. Business Analyst - People Strategy & Analytics
Capital One
McLean, VA · Richmond, VA
As a Senior Business Analyst, you will apply your strategic and analytical skills to solve open-ended, complex questions about how we should attract, develop, and retain top talent. You…
Added 2 hours ago
HR Application Analyst I/Application Analyst II - Workday
St. Mary's College of Maryland
St. Mary's City, MD
St. Mary's College of Maryland is accepting applications for the position of HR Application Analyst I/Application Analyst II - Workday. Reporting to the Director of Enterprise applications…
Added 2 hours ago
Tech Support analyst - Associate Software Technician
Capgemini
Atlanta, GA
…is an experienced professional with a strong background in software…
Added 2 hours ago
Associate Scheduler - Project Controls & Scheduling
Sargent & Lundy
Chicago, IL
As an Associate Project Scheduler for Capital Projects, you will apply your technical skills to meet project team and client needs for developing / maintaining project schedules and…
Added 2 hours ago
EF
Discover Program - Technical Analyst - January 2027 Cohort
E Federal Reserve Bank of Richmond
Richmond, VA
- $60,000 USD / year
Provide support in gathering, analyzing and compiling information from end-users and stakeholders to ensure processes, software and/or applications meet business requirements
Added 2 hours ago
SO
IT STATEWIDE APPLICATIONS DEVELOPER 1/2/3/4 (APPDM SAFETY POS #50385533)
State of Louisiana
Baton Rouge, LA
- $21 to $37.8 USD / hour
…delivering innovative, effective, and reliable solutions that support and enhance the IT functions within the Executive Branch Departments. The Office of Technology Services will work to…
Added 2 hours ago
SO
Business Analyst (IT Statewide Analyst 1, 2, or 3, PMO 50377714)
State of Louisiana
Baton Rouge, LA
- $27.52 to $49.55 USD / hour
…performs both automated and manual quality assurance testing of software applications in support of IT systems…
Added 2 hours ago
GD
Service Desk Analyst II
Great Day Improvements: A Family of Brands
Somerset, NJ
- $26 to $34 USD / hour
The IT Service Desk Analyst II provides advanced technical support, resolves complex and escalated incidents, and helps improve overall Service Desk operations. This role requires strong…
Added 2 hours ago
AIT Associate IT Service Desk Analyst
AdventHealth
Altamonte Springs, FL
…healthcare system. This position responds to incoming requests for support via telephone, web chat sessions, and self-service portal inquiries. This role ensures timely and effective…
Added 2 hours ago
Intermediate Epic Healthy Planet Certified Clinical Analyst
AdventHealth
Altamonte Springs, FL
Responsible for maintaining clinical and business systems to support patient care delivery. This position analyzes business problems and recommends solutions that align with organizational…

Capgemini

Tech Support analyst - Associate Software Technician

Atlanta, GA, United States

The base compensation range for this role in the posted location is:$ 29,973 - $60,014

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Job details

Pay: The base compensation range for this role in the posted location is:$ 29,973 - $60,014
Posting language: English
Posted: Nov 4, 2026

Original job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Location

This is a hybrid role in Tampa,FL.

About the job you're considering

The Capgemini team offers extensive career opportunities and provides mentoring and coaching for teammates. This role is an experienced professional with a strong background in software development.

Your role

Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice-based phone service
Utilizing basic troubleshooting processes, validating the issue, recording critical details in ticketing system, utilizing Knowledge Base articles
Use of Remote Tools to take control of customer’s PC/workstation for investigating probable causes of problem
Escalates issues that are unable to be resolved within established guidelines to the appropriate group for proper corrective action
Accountable for maintaining defined call metrics to the highest level. Number of Tickets Resolved, Average Call Wait Times, Average Handle Time, etc.
Maintaining Login Hours based on contractual Service Level Agreements

Your skills and experience

The ideal candidate will have a minimum of 1 - 2 years applicable experience.
2 years’ work experience supporting customers remotely in a technical environment
2 years’ work experience in Technical Call Center, IT (International Technology) Help Desk, or equivalent technical support roles
Basic network troubleshooting skills
Experience working with Point of Sale (POS) systems
Experience with ticketing systems
Experience with remote access software
Highschool Diploma or GED (General Educational Development)

The base compensation range for this role in the posted location is:$ 29,973 - $60,014

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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Skills

Coaching
Customer service
Troubleshooting
Technical support
Point of sale
Onboarding

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