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Added 3 mins ago
ILUS - Senior Manager - Software Engineering
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Added 26 mins ago
ILUS - Senior Manager - Software Engineering
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Added 26 mins ago
Senior Manager - Software Engineering (.NET)
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Capgemini

SME Payments

Chicago, IL, IL, United States

The base compensation range for this role in the posted location is: $116137 to $142000/per annum.

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Job details

Pay: The base compensation range for this role in the posted location is: $116137 to $142000/per annum.
Apply by: Dec 12, 2026
Experience: 10–12 years of experience in payments, payment operations, business analysis, or payment transformation programs.
Posting language: English
Posted: Nov 2, 2026

Original job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Location:

Location: Chicago, IL

Role Overview:

We are seeking an experienced Payments Subject Matter Expert (SME) / Senior Business Analyst to serve as the bridge between business stakeholders, operations teams, technology teams, and solution vendors. The ideal candidate will possess deep expertise in the payments domain and play a key role in payment transformation and modernization initiatives, ensuring solutions align with business objectives, regulatory requirements, and customer experience goals.

Job Description:

Act as the primary Payments SME for payment transformation and modernization programs.Partner with business stakeholders to identify payment-related challenges, opportunities, and business requirements.Lead requirements gathering workshops, stakeholder interviews, and business process analysis sessions.Document and manage business requirements, functional specifications, user stories, process flows, and use cases.Analyze current-state payment processes and define future-state operating models.Support the implementation and enhancement of payment solutions, including:

Claims Payments
Premium Collections
ACH Payments
Real-Time Payments (RTP)
Digital Wallets
Card Payments
Payment Gateways
Payment Processing Platforms

Collaborate with technology teams to translate business needs into solution designs.Conduct gap analysis, impact assessments, and process optimization initiatives.Support vendor evaluations, solution assessments, and proof-of-concept activities.Facilitate User Acceptance Testing (UAT), test planning, defect resolution, and business sign-offs.Assist with compliance, audit, and operational requirements related to payment processing.Develop business process documentation, training materials, and operational procedures.Ensure end-to-end traceability of requirements throughout the project lifecycle.Support organizational change management and stakeholder communications during implementations.

Required Qualifications:

Bachelor’s degree in Business, Finance, Information Systems, Technology, or a related field.
10–12 years of experience in payments, payment operations, business analysis, or payment transformation programs.
Proven experience as a Payments SME and Business Analyst on large-scale transformation initiatives.
Strong expertise in payment ecosystems and end-to-end payment processing workflows.
Experience gathering, documenting, validating, and managing business and functional requirements.
Strong understanding of:
ACH Payments
Real-Time Payments (RTP)
Wire Transfers
Digital Payments
Payment Reconciliation
Payment Operations
Claims Disbursements
Premium Billing & Collections
Experience creating:
Business Requirements Documents (BRDs)
Functional Requirements Documents (FRDs)
User Stories
Process Flows
Data Mapping Documents
Strong analytical, problem-solving, and critical-thinking skills.
Experience working within Agile, Scrum, Waterfall, or Hybrid delivery methodologies.
Excellent communication and stakeholder management skills.

Preferred Qualifications

Experience supporting insurance payment transformation programs.
Experience implementing payment platforms within insurance organizations.
Knowledge of payment regulations, compliance standards, and risk controls.
Experience working with payment vendors, payment gateways, and fintech solutions.
Professional certifications such as:
CBAP
CCBA
PMI-PBA
CSM
Experience with cloud-based payment solutions and digital transformation initiatives.

The base compensation range for this role in the posted location is: $116137 to $142000/per annum.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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More about this job

Skills

Customer experience
Requirements gathering
Business processes
Regulatory compliance
Documentation
Change management
Business analysis
Problem solving
Critical thinking
Agile
Scrum
Communication skills
Stakeholder management
CSM
Onboarding

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