Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 1 min ago
SI
Employee Success M&A Director
Salesforce, Inc.
WA · IL
- $164,000 to $261,500 USD / year
In partnership with the ES M&A Deal Lead, support end-to-end HR operational, cultural and financial due diligence across global acquisitions, leveraging agentic frameworks to streamline…
Added 1 min ago
SI
Employee Success M&A Senior Director
Salesforce, Inc.
WA · IL
- $181,700 to $304,700 USD / year
Lead end-to-end HR operational, cultural and financial due diligence across global acquisitions, leveraging agentic frameworks to streamline analysis across varying deal scales and…
Added 1 min ago
SI
Product Marketing Lead - Keynote Messaging
Salesforce, Inc.
CA
- $143,400 to $236,700 USD / year
…Portfolio & Solutions Marketing team is seeking a Keynote Messaging Lead to help shape our corporate narrative through executive-level presentations for some of the world's largest events,…
Added 1 min ago
SI
Staff Researcher, Rolling Research (Slack)
Salesforce, Inc.
CA · NY · WA
- $148,500 to $285,800 USD / year
…in customer evidence. Rolling Research is our rapid research program for fast customer evidence at the pace product teams ship. It replaces guesswork with validated insight, protects…
Added 1 min ago
Senior Product Marketing Lead - Keynote Demos
Salesforce, Inc.
GA
Lead the creation of product demos for Salesforce's highest-profile moments - from global keynotes to C-suite engagements
Added 1 min ago
SI
Senior/Lead Platform Solution Engineer - Data Foundations
Salesforce, Inc.
Remote, United States
- $113,330 to $198,170 USD / year
Added 1 min ago
SI
Distinguised/Principal Platform Solution Engineer - Data Foundations
Salesforce, Inc.
Remote, United States
- $157,640 to $269,080 USD / year
Added 7 mins ago
R
Product Guide IV - Northbrook Service Center
Rivian
Northbrook, IL
- $22.02 to $29.14 USD / hour
…engaging experiences. In this customer-oriented role, you will lead the delivery of intuitive, innovative interactions that inspire loyalty and trust. We're searching for enthusiastic…
Added 7 mins ago
R
Product Guide III (Part-time) - Northbrook Service Center
Rivian
Northbrook, IL
- $22.36 to $25.61 USD / hour
- Part-time
…engaging experiences. In this customer-oriented role, you will lead the delivery of intuitive, innovative interactions that inspire loyalty and trust. We're searching for enthusiastic…
Added 7 mins ago
R
Sales Advisor IV - Northbrook Service Center
Rivian
Northbrook, IL
- $38,300 to $50,780 USD / year
…community. You will manage the entire customer relationship from lead qualification to close, ensuring a personalized purchase experience throughout. You will educate and inspire customers…
Added 7 mins ago
Manager, Sales & Delivery - Old Orchard Spaces
Rivian
Skokie, IL
…leader in our field organization, you will drive performance, lead a high-impact team, and ensure that every customer interaction reflects our brand values and commitment to excellence. In…
Added 7 mins ago
Lead Global Supply Manager - ECU
Rivian
Palo Alto, CA · Irvine, CA
…leaders to bring Rivian’s engineered products to life. As a Lead Global Supply Manager, you are an advanced individual contributor and subject matter expert responsible for the strategic…
Added 7 mins ago
Sr. Manager, Inbound Logistics Planning
Rivian
Plymouth, MI
Lead a team of Analysts responsible for advanced logistics network design, optimization of inbound and return logistics, load density, frequency analysis, mode optimization, and logistics…
Added 7 mins ago
Senior Lead Exterior Designer
Rivian
Irvine, CA
As a Senior Lead Exterior Designer, you will play a pivotal role in shaping the visual identity and proportion of future Rivian vehicle programs. Operating out of our Irvine Design Studio,…
Added 7 mins ago
Staff EMC Engineer, High Voltage
Rivian
Irvine, CA
…and design validation. As the Staff level EMC High Voltage Lead, you will act as the primary technical expert for high voltage applications with cross-domain coordination between EMC,…
Added 7 mins ago
NI
Production Forester
Nuveen Investments
Gearhart, OR
- $75,000 to $105,000 USD / year
Support and participate fully in local SFI program.
Added 7 mins ago
Building Engineer
CBRE
Portland, OR
Maintain an energy management program. Ensure all systems operate in the most efficient manner.
Added 7 mins ago
Senior Manager, Critical Account Programs - United States
Cornerstone OnDemand
Portland, OR
This is not a role for someone looking to inherit an established program. We are looking for a builder and operator who can bring structure to ambiguity, create momentum across…
Added 7 mins ago
SEO Coordinator
Advance Local
Portland, OR
Support tracking of keyword rankings, organic traffic, conversions, lead generation, and ROI using tools such as Google Analytics 4 (GA4), Google Search Console, Google Data Studio…
Added 7 mins ago
Manager Knowledge Based Engineering - Supply Chain
Deloitte
Portland, OR
…US Supply Chain & Network Operations Offering team, you will lead a client workstream that converts tacit and documented engineering knowledge-including design rules, calculations,…
Added 7 mins ago
O
Enterprise Task Order Delivery Owner
Oracle
Salem, OR
- $91,400 to $187,000 USD / year
Lead deliverable planning and tracking, ensuring quality review, stakeholder alignment, timely submission, customer response management, artifact retention, and compliance with program…
Added 7 mins ago
O
Cloud Consulting Delivery Lead- Fusion Applications
Oracle
Salem, OR
- $126,200 to $264,100 USD / year
As needed, act as functional Executive Sponsor for a complex program/client, providing guidance and direction to project team and client.
Added 7 mins ago
Senior CXO Customer Advocacy Manager
Rubrik
Salem, OR
The person in this role owns two interconnected programs: Rubrik's customer story program and the CXO Visionaries program. They identify the right customers, lead discovery conversations,…
Added 7 mins ago
CrowdStrike Platform Senior Resident Consultant (Remote)
CrowdStrike
Salem, OR
Develop and lead skills workshops for the Platform Professional Services team
Added 7 mins ago
Data Architect- Aerospace, Defense, and Mobility Sector - Senior Manager- Consulting - Open Location
EY
Salem, OR · Portland, OR
To qualify for the role, you must have:

Capgemini

NICE CXone Technical Lead

Chicago, IL, United States

$115,000 to $140,000 USD / year

Apply on usnlx.com About employer

Applications open in a new tab.

Job details

Pay: $115,000 to $140,000 USD / year
Posting language: English
Posted: Oct 23, 2026

Original job description

NICE CXone Technical Lead

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Location: New York/Atlanta, GA/Chicago, IL

Job Description

Seeking an experienced NICE CXone Technical Lead to drive solution architecture, development, and delivery for enterprise contact center implementations. The role requires strong expertise in CXone configuration, IVR/Studio development, integrations, WFM/WEM, and AI-driven customer experience solutions.

Key Responsibilities

Lead architecture, design, and development on the NICE CXone platform.
Design and implement IVR/Studio workflows, omnichannel solutions, and CRM-integrated agent experiences.
Drive REST API and CRM integrations, including screen pops and customer journey enhancements.
Ensure scalability, performance, security, and adherence to NICE best practices.
Conduct code/configuration reviews and support release management.
Collaborate with business and delivery teams to translate requirements into solutions.
Mentor developers and provide technical leadership across projects.

Required Skills

8+ years of CCaaS experience with strong NICE CXone expertise.
Hands-on experience with:
NICE IVR / Studio Scripting
WFM / WEM
CXone Reporting & Dashboards
JavaScript and CXone scripting
Experience with CRM-integrated agent desktops and customer journey solutions.
2+ years of REST API / CRM integration experience.
Strong understanding of AI-powered CX capabilities within NICE CXone.
Experience working in Agile/Scrum environments.
NICE Advanced Certifications preferred.

Preferred

NICE Quality Management (QM) experience.
Large-scale or multi-region CXone implementations.
Experience in highly regulated enterprise environments.

The base compensation range for this role in the posted location is: $115,000 - $140,000/Annum

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Ref. code: 498324

Posted on: Nov 7, 2026

Experience Level: Experienced Professionals

Contract Type: Permanent

Location:

New York, NY, USCincinnati, US

Brand: Capgemini

Professional Community: Software Engineering

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

Apply on usnlx.com About employer

Report this job

Work requirements

Jobs in the United States