Breast Care Center Float

• Performs duties of the Receptionist/Secretary:
• Greet patients and obtain demographic and insurance information and register patient into system.
• Answer telephone in a professional, courteous and pleasant manner in less than four rings following departmental policy for scripting. Directs calls to appropriate persons and/or departments taking information and/or accurate messages.
• Obtain legally acceptable general consents to bill third parties.
• Answer routine questions including but not limited to departmental policies, operations and procedures.
• Schedule patients’ appointments in person or by phone.
• Sort and distribute all mail to physicians and manager daily.
• Verify and accurately enter radiology orders in the radiology information system.
• Register patient using the electronic registration system, scan identification, license and appropriate forms needed for the appointment.
• Verify patient appointments, provide necessary forms to patient when appropriate and direct/escort patient to proper examination area or notify appropriate area of patient arrival.
• Copy and/or provide radiology record information to outside facilities and Physicians under established guidelines.
• Explain and process payments from patients, which may include, but not limited to co-pays, co-insurance and deductibles.
• Confirms all self-schedule patient appointments have been scheduled in accordance with established guidelines and ensures necessary outside records have been received.
• Pre-registers outpatient appointments, including insurance verification utilizing online eligibility tools...
• Ability to work independently and under pressure.
• Performs duties of the Medical Records Clerk:
• Responsible for processing, assembling, reviewing, filing, and retrieving confidential patient records.
• Assist front desk.
• Work with multiple third parties including: OCHS, Shields, breast surgeon offices and Oncology Center to ensure imaging is available as required.
• Request images for MD’s and APP’s.
• Help navigate patients who have difficulty obtaining images.
• File patient medical records and medical reports in all media types in accordance with department policy and procedure, ensuring effective retrieval.
• dentify and resolve misidentified medical records.
• Copy and /or provide medical records information to outside agencies and physicians under established guidelines. Informs requestors of the status of their request per departmental policy and procedure.
• Prepare cases for Breast Conference; make sure images are in the PACS system ready for the Radiologist. Run unread list for outstanding film that have not been read and give to Manager.
• Run unread list for radiologists to review utilizing PACs and Ikonopedia independently.
• Performs duties of the Scheduler:
• Responsible for scheduling multiple procedures and rooms accurately, for multiple locations (Cuda, Wilkens, Seifer etc.) adhering to department standards.
• Act as a liaison for and receives all calls from physician offices.
• Reviews all patient information before procedure and retrieves symptomatic notes from physician offices.
• Answer routine inquiries and telephone calls from patients, physicians, and other hospital personnel in a courteous manner within a reasonable amount of time.
• Maintains appropriate department records and filing system to ensure efficient retrieval of information. Photocopy/fax information as needed and checks to make sure all reports, films, and CDs are available for procedure.
• Obtain accurate and required information when scheduling appointments (diagnostic, etc.) ensuring patient demographic information is updated and current.
• Responsible for timely notification to patients of appointment time and proper procedure instructions.
• Notify additional imaging (Add View) patient of their new appointment time in a timely fashion.
• Relay any (Add View) error in the prior schedule and report to manager for timely intervention of procedural problems.
• Pre-register patients in the electronic patient registration system.
• Verify insurance referrals for Breast Care Center procedures.
• Ability to adjust and add on orders needed for technologists and APP’s.
• Daily management of the onbase system.
• Ensure scheduling work queue is worked daily.
• Maintain harmonious and cooperative relations with fellow employees, medical staff, patients, and guests.
• Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
• Performs other work related duties and activities as assigned or directed by his/her supervisor or manager.
• Ability to read, write and communicate in English.
• Minimum of High School Diploma or equivalent.
• Successful passage of CCHC Medical Terminology exam (or proof of course completion, prior to start date)
• Must meet one of the following qualifications:

a. Minimum one (1) year experience outside the medical profession as a secretary, receptionist, or scheduler b. Minimum six (6) months experience in patient registration, admitting, nurse's aide, medical secretary, medical receptionist, or similar position preferred.