Trust Administrative Associate

Description

Salary Grade : 14

SUMMARY:

Prepares new account opening paperwork for compliance and acceptance, coordinates collection, distribution, and other transfers of assets, including payments to and on behalf of clients, and generally performs all administrative duties associated with asset management, trust, and custody and estate accounts. Provide documentation and account information required by personnel in operations, administration, and tax areas to perform their necessary functions. Communicates with prior trustees/custodians/agents to ensure transferring assets are received in a timely fashion. Has direct client contact in a support role. Responsible for providing exceptional client service and will work closely with other members of the Trust and Asset Management Department to build profitable long-term relationships and a high level of customer satisfaction.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:

Assists Wealth Management Officers with client servicing function. Monitors the resolution of client service issues. Prepare client communications as needed. Responds to routine requests from clients regarding their accounts. In absence of Wealth Management Officer, provides primary contact with clients. Coordinates client bill payment, if requested by client. Coordinates on demand distribution requests, future dated or recurring distribution requests with Operations. Coordinates with operations team to schedule retirement distributions. Tax - Coordination both internally and externally to ensure tax preparation is completed for agency, fiduciary and paid preparers. Follow up coordination to ensure amounts due and quarterly tax estimates are submitted appropriately and in a timely fashion. Assists clients with online account access issues. Works with CC5 retail and operations to provide full customer service to client. Collaborates with colleagues in WMS and outside vendors regarding the client experience. Works cooperatively with other members of WMS and is willing to extend themselves beyond the general demands of the position. Exhibits an ongoing concern for the business success of the organization as a whole. Provides any support necessary to promote and facilitate the acquisition of new customers for the Bank.

Operational Functions:

Interacts with colleagues in Trust and Asset Management Department as well as external contacts, such as accountants, attorneys, clients and beneficiaries. Assists by gathering and providing account opening documentation for new accounts to be opened on various systems, initiates and coordinates all administrative duties associated with new and existing trust, estate, asset management and... For full info follow application link.

As an EOE/AA employer, The Cape Cod Five Cents Savings Bank will not discriminate in its employment practices due to an applicant's race, color, religion, national origin, sex gender identity/expression, age, ancestry, sexual orientation, disability, genetics, veteran status, marital status, pregnancy-related conditions, or political beliefs.