Resitential Program Manager

RESIDENTIAL PROGRAM MANAGER POSITION SUMMARY In partnership with residential management, the Residential Program Manager oversees personalized residential supports that promote a safe, therapeutic, and person-centered environment for program participants. The position provides leadership to residential supervisors and staff while ensuring quality services, regulatory compliance, and effective program operations. ESSENTIAL RESPONSIBILITIES Lead and supervise residential staff: Hire, train, evaluate, and support Residential Supervisors; assist with recruiting, supervising, and training Direct Support Professionals. Ensure quality and compliance: Conduct record reviews, home inspections, participant fund audits, and program reviews to ensure services meet agency, state, and CARF standards. Oversee participant plans: Guide the development and implementation of Individual Service Plans (ISP), person-centered plans, assessments, behavior protocols, clinical support plans, and other required documentation. Coordinate with state agencies: Serve as the primary liaison with the Massachusetts Rehabilitation Commission (MRC) State Head Injury Program and Department of Developmental Services (DDS) for assigned residences. Provide staff training: Conduct required training on fire safety, emergency procedures, universal precautions, vital signs, illness/injury recognition, and other relevant topics. Review documentation: Finalize incident, restraint, medication occurrence, ISP, assessment, and other required reports. Promote safety and individual rights: Ensure participants receive quality services in comfortable home and community settings; advocate for the rights, dignity, and independence of individuals with disabilities. Respond to emergencies: Participate in rotational evening and weekend emergency on-call coverage. Mandated reporting: Report suspected abuse or neglect in accordance with DPPC requirements. KEY COMPETENCIES Strong leadership, supervision, and team-building skills Excellent verbal and written communication Sound judgment, problem-solving, and decision-making abilities Strong organization and attention to detail Adaptability and ability to manage competing priorities Commitment to quality improvement and person-centered services High level of integrity, professionalism, ethics, and accountability Respect for diversity, inclusion, and individual rights QUALIFICATIONS & REQUIREMENTS Bachelor?s degree preferred Minimum 6 years of relevant experience, including: 3 years of residential management/staff supervision 3 years supporting individuals with intellectual/developmental disabilities, autism, brain injuries, or other unique challenges Prior supervisory experience required Knowledge of regulatory and compliance requirements Ability and willingness to provide hands-on personal care Strong organizational and communication skills Valid Massachusetts driver?s license Successful completion of all required state and agency training Medication Administration Training certification required upon hire