Jobs in the United States

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Plan Engagement Lead
BCBSA Blue Cross and Blue Shield Association
Chicago or Washington, DC
…quarterbacking engagement across BCBSA's dues-funded, fee-for-service, and National Programs capabilities. Grows the value Plans realize from the Association through adoption, value…
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Licensed Practical Nurse
Harlem United Community AIDS Center Inc
New York, NY
Excellent customer service and patient-centered approach.
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T
Project Coordinator
TEKsystems
Bristol, CT
- $18 to $24 USD / hour
…position requires close coordination with the Regional Sales Manager to ensure our customers receive the highest level of customer service and support that drives and maintains an excellent…
Added 1 min ago
UO
Principal Cook
University of California, Santa Barbara
CA
- $27.5 to $30.5 USD / hour
Classified Indicator Description (Personnel Program): PSS
Added 1 min ago
V
Pharmacist - Full Time 30 hours - McKeen Pharmacy
VytlOne
Sandusky, OH
- Full-time
…pharmacy located in Sandusky, OH. We’re looking for a caring, customer service oriented pharmacist to join our amazing team. VytlOne manages multiple pharmacies throughout the…
Added 2 mins ago
General Manager
Wendelta, Inc.
United States
The General Manager is responsible for executing the store plan to achieve established standards, sales, local marketing programs and profits. This is done primarily by staffing, personnel…
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General Manager
Wendelta, Inc.
United States
The General Manager is responsible for executing the store plan to achieve established standards, sales, local marketing programs and profits. This is done primarily by staffing, personnel…
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Key Account Representative
Quikserv, Inc.
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In this role, you will serve as the primary point of contact inside and owner for Quikserv's most valued customer relationships. You will have real authority over pricing negotiations,…
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Route Relief - Grocery
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1 year of sales experience required; experience within the consumer product industry preferred · Valid Colorado Driver’s license required; MVR must fall within the Molson Coors Pre-Employment Background Screening Guidelines
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Sales Manager
Michaels Stores, Inc.
United States
The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and…
Added 2 mins ago
Sales Manager
Michaels Stores, Inc.
United States
The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and…
Added 2 mins ago
Part - Time Sales Manager
Michaels Stores, Inc.
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Merchandise Manager
Michaels Stores, Inc.
United States
The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate…
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Merchandise Manager (Full-time)
Michaels Stores, Inc.
United States
- Full-time
The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate…
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MS
Full Time Merchandise Manager
Michaels Stores, Inc.
United States
- Full-time
The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate…
Added 3 mins ago
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Service Technician (The View at Castle Rock)
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Castle Rock, CO
- $20 to $24 USD / hour
The Service Technician is responsible for supporting maintenance operations by completing service requests, maintaining the physical condition of the community, and assisting with…
Added 3 mins ago
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Sr Manager Sales Gallery
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Orlando, FL
To fulfill this role optimally, you must possess the following minimum qualifications and experience:
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Assistant Store Manager
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Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
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As a Produce Clerk, you will play a vital role in maintaining stock levels, providing exceptional customer service, and upholding our high standards of care. Your responsibilies will…
Added 3 mins ago
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Merchandising Part Time Days
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Explore educational opportunities with Lowe's tuition assistance program.
Added 3 mins ago
Maintenance Technician
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…as specified by the maintenance supervisor and/or property manager, and for maintaining the highest standards in customer service and curb appeal of the assigned…
Added 4 mins ago
Assistant Store Leader (Assistant Manager)
7-Eleven
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…receive proper training so they can confidently provide excellent customer service to our customers every time they…
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Assistant Store Leader (Assistant Manager)
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…receive proper training so they can confidently provide excellent customer service to our customers every time they…
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Team Member
Potbelly Sandwich Works LLC
Bloomfield Township, MI

CAO

Therapy Front Desk Coordinator

Olney, MD, United States

Apply on recruiting.ultipro.com About employer

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Job details

Education: High school diploma
Experience: Minimum of 1+ years’ experience in administrative roles, preferably in a medical environment.
Posting language: English
Posted: Nov 13, 2026

Original job description

Position Summary/Scope Of Responsibility

The Centers for Advanced Orthopaedics LLC (CAO) is one of the nation’s largest Orthopaedics practices, owned and operated by physicians, with over 60 locations across Maryland, Northern Virginia, and the District of Columbia. With approximately 2,000 employees, working in 28 Divisions, CAO is a growing business with revenues of approximately $250 Million. CAO is committed to be the Orthopaedics provider of choice for our patients; partner of choice for payors and health systems; and employer of choice by attracting and retaining a talented workforce.

The Therapy Front Desk Coordinator is responsible for ensuring smooth and efficient operations of all therapy front desks including providing excellent customer service to all people who interact at the front desk. The Front Desk Coordinator is responsible for ensuring that all front desk policies and procedures are followed at any CAO therapy location assigned.

Primary Responsibilities

•Provide quality customer service to all patients, vendors and all other people who walk into or call the therapy clinic. •Address scheduling and billing patient issues and complaints and when necessary, defer to the Therapy Site Lead/Manager. •Track visit limits, authorizations, and prescription expiration dates for all patients. Perform daily “click-throughs” to ensure all patients scheduled for the following day have current prescriptions/authorizations and are not overdue for a re-evaluation. •Schedule, cancel and reschedule patient appointments and contact patients who no show for their appointments. Attempt to schedule out patient appointments in advance. Ensure that patients who call to cancel appointments are offered rescheduled appointments within the same week when possible and filling wait list appointments as they appear. Confirm new patient appointments. •Verify patient insurance eligibility and benefits and/or obtain pre-authorization prior to patient visit and as needed throughout patient’s length of care. •Check in patients and collect copayment, co-insurance, deductible, self-pay rate immediately upon arrival and payments for DME and supplies prior to patient’s departure. •Issue appropriate new patient registration paperwork to new patients and assist them with completion when necessary. Ensure all new patient registration paperwork is fully completed with all necessary signatures. •Assist with appeals to insurance companies to extend therapy services as necessary. •Obtain and track signatures for Medicare Plans of Care and Medicare Recertifications. •Greet people immediately upon entering clinic and answer phone calls and check voicemails and respond to voicemails every hour. •Complete the daily opening and closing procedures as specified by the practice/billing office. •Run daily, weekly, and monthly TheraOffice reports as required by Site Lead/Manager. •Monitor inventory of office supplies and orders or delegates ordering as appropriate and when necessary. Must obtain approval from Therapy Site Lead/Manager prior to ordering a supply piece of equipment, which exceeds $300. •Continuously seek ways to improve overall therapy front desk operations and patient and staff satisfaction.

Communicate with Therapy Site Lead/Manager and Director whenever necessary to keep him/her informed of any developments, problems, concerns, etc. which occur at the front desk.
Performs other duties as assigned.

Reporting Relationships The Therapy Front Desk Coordinator reports directly to the Practice Administrator. This role does not have direct reports.

Required Education & Experience

High School Diploma or GED required.
CPR for Healthcare Providers certification.
Minimum of 1+ years’ experience in administrative roles, preferably in a medical environment.
Experience and proficiency working with computers and electronic medical records.

Competencies/Required Skills

Strong Interpersonal Skills - Ability to develop relationships and collaborate in a decentralized organization.
Demonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic environment with a proven track record of results.
Strong oral and written communication skills with excellent self-discipline and patience
Proficiency in Windows based office technologies (e.g., Word, Excel)
Thorough knowledge of CPT & ICD-10 coding procedures.
Thorough knowledge of Medicare and third-party billing.
Thorough knowledge of Workers Compensation insurance its unique features and requirements.
Able to work independently.
Exudes professionalism in presentation.
Must be able to read, write, speak, understand, and communicate in the English language.

Physical Demands

Must be able to sit for long periods of time and lift up to 25 pounds.
Must be able to use appropriate body mechanics techniques when performing desk duties.
Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting.
Adequate hearing to perform duties in person and over telephone.
Must be able to communicate clearly to patients in person and over the telephone.
Visual acuity adequate to perform job duties, including reading materials from printed sources and computer screens.

Benefits Include:

Medical, dental, and vision insurance | Flexible Spending Account (FSA) and Health Savings Account (HSA) options | 401(k) retirement plan with employer contributions | Paid time off and paid holidays | Employer-paid life insurance | Voluntary supplemental benefits including disability and additional coverage options | Employee Assistance Program (EAP) Full-time employees are eligible for employer-paid life insurance. Part-time employees are eligible for 401(k) participation. Benefits eligibility and employer contribution levels may vary.

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Jobs in the United States