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Added 3 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Montpelier, VT
…self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging…
Added 3 mins ago
Product Manager, Higher Education Discipline Product- Careers and Skills
Cengage Group
Burlington, VT
As a Product Manager, you get to own the strategic development and innovation of digital learning experiences within your market. Performing within a product operating model, you will serve…
Added 3 mins ago
Sr Technical Program Manager, Consolidation Program
Cengage Group
Burlington, VT
We are looking for an accomplished and dedicated Sr. Technology Program Manager to join our team. This role is responsible for leading our Consolidations program that spans all areas of our…
Added 3 mins ago
VR
Epic Ascent Supervisor
Vail Resorts
VT
- $25 to $31.32 USD / hour
The Epic Ascent Supervisor provides frontline leadership for the Epic Ascent Concierge team, supporting the Epic Ascent Manager through daily operational oversight, coaching, and service…
Added 3 mins ago
Systems Administrator – Kiteworks
SitusAMC
Montpelier, VT
Configure and maintain monitoring, alerting, and performance baselines for business-critical systems, and perform capacity planning and tuning to prevent delays and outages. Other…
Added 3 mins ago
T
Information Security Engineer
TTEC
Montpelier, VT
- $65,000 to $70,000 USD / year
…working remote in US, you’ll be a part of bringing humanity to business.…
Added 3 mins ago
C
Delivery Manager, Healthcare Payer
Cognizant
Montpelier, VT
- $130,000 to $153,000 USD / year
As a Delivery Manager Healthcare Payer you will make an impact by leading complex healthcare payer transformation programs through platform implementation, modernization, migration, and…
Added 3 mins ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Montpelier, VT
…prioritize, and deliver large and small scale projects that advance business outcomes and achieve strategic objectives relative to new and existing Risk Adjustment Programs. Supports other…
Added 3 mins ago
C
Test Analyst - QNXT
Cognizant
Montpelier, VT
- $70,000 to $92,000 USD / year
Manager testing across QNXT Provider and Claims modules, validating claims adjudication, provider data integrity, and billing workflows.
Added 3 mins ago
Manager, CAM Business Operations Lead
CVS Health
Montpelier, VT
The Claims Assist Manager (CAM) team is seeking a Manager, CAM Business Integration & Readiness, to support the implementation and operational integration of CAM capabilities across…
Added 3 mins ago
C
Program Manager, EBMS
CBRE
Montpelier, VT
- $105,000 to $115,000 USD / year
…education, training, and experience. The minimum salary for the Program Manager, EBMS position is $105,000 annually [or $50.48 per hour] and the maximum salary for the Program Manager, EBMS…
Added 3 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Montpelier, VT
The AI Operations Administrator is a member of the IT Engineering & Operations function, responsible for the administration, configuration, and day-to-day operation of SitusAMC’s enterprise…
Added 3 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Montpelier, VT
- $70 to $80 USD / hour
Our client is seeking a highly proactive and versatile Business Systems Analyst (BSA) to support senior leadership and cross-functional teams with strategic planning, portfolio operations,…
Added 6 mins ago
AC
Contracts Administrator
Aston Carter
Chula Vista, CA
- $46 to $50 USD / hour
…day-to-day contract administration for a defense and maritime business that provides compressors, pumps, replacement components, overhaul services, and technical support for the U.S. Navys…
Added 6 mins ago
Security Operations Manager
Sunstates Security
Raleigh, NC
Sunstates Security has an immediate opening for a talented and motivated Operations Manager to manage multiple accounts in the Raleigh, NC area. The ideal candidate will provide leadership…
Added 6 mins ago
SS
Security Operations Manager
Sunstates Security
Greensboro, NC
- $51,500 USD / year
Sunstates Security has an immediate opening for a talented and motivated Operations Manager to manage multiple accounts in the Greensboro, NC area. The ideal candidate will provide…
Added 6 mins ago
Project Manager - Land/ROW - Pecos County, Texas
TRC Companies, Inc.
Midland, TX
The Right of Way Land Manager serves a major role in field operations, providing critical functions related to internal and external relationships, human resource management, development,…
Added 6 mins ago
Project Manager - Land/ROW - Pecos County, Texas
TRC Companies, Inc.
Houston, TX
The Right of Way Land Manager serves a major role in field operations, providing critical functions related to internal and external relationships, human resource management, development,…
Added 6 mins ago
Project Manager - Land/ROW - Pecos County, Texas
TRC Companies, Inc.
Austin, TX
The Right of Way Land Manager serves a major role in field operations, providing critical functions related to internal and external relationships, human resource management, development,…
Added 6 mins ago
Project Manager - Land/ROW - Pecos County, Texas
TRC Companies, Inc.
Dallas, TX
The Right of Way Land Manager serves a major role in field operations, providing critical functions related to internal and external relationships, human resource management, development,…
Added 6 mins ago
Project Manager - Land/ROW - Pecos County, Texas
TRC Companies, Inc.
San Antonio, TX
The Right of Way Land Manager serves a major role in field operations, providing critical functions related to internal and external relationships, human resource management, development,…
Added 6 mins ago
SS
Security Operations Manager
Sunstates Security
Nashville, TN
- $60,000 USD / year
Sunstates Security has an immediate opening for a talented and motivated Operations Manager to manage multiple accounts in the Nashville, TN area. The ideal candidate will provide…
Added 6 mins ago
GARAGE - Assistant Manager - Mall Of America
Groupe Dynamite, Inc Garage
Bloomington, MN
Reporting to the Store Manager, your main focus as the Assistant Manager is to assist the Store Manager in all aspects of the store operations, by providing leadership that optimizes sales…
Added 7 mins ago
M
Retail- Full Time Merchandising Manager
Michaels
EPPING, NH
- Full-time
The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate…
Added 7 mins ago
VR
Epic Ascent Supervisor
Vail Resorts
NH
- $25 to $31.32 USD / hour
The Epic Ascent Supervisor provides frontline leadership for the Epic Ascent Concierge team, supporting the Epic Ascent Manager through daily operational oversight, coaching, and service…

CAO

Therapy Front Desk Coordinator

Prince Frederick, MD, United States
Dunkirk, MD, United States

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Job details

Education: High school diploma
Experience: Minimum of 1+ years’ experience in administrative roles, preferably in a medical environment.
Posting language: English
Posted: Nov 6, 2026

Original job description

Position Summary/Scope Of Responsibility

The Centers for Advanced Orthopaedics LLC (CAO) is one of the nation’s largest Orthopaedics practices, owned and operated by physicians, with over 60 locations across Maryland, Northern Virginia, and the District of Columbia. With approximately 2,000 employees, working in 28 Divisions, CAO is a growing business with revenues of approximately $250 Million. CAO is committed to be the Orthopaedics provider of choice for our patients; partner of choice for payors and health systems; and employer of choice by attracting and retaining a talented workforce.

The Therapy Front Desk Coordinator is responsible for ensuring smooth and efficient operations of all therapy front desks including providing excellent customer service to all people who interact at the front desk. The Front Desk Coordinator is responsible for ensuring that all front desk policies and procedures are followed at any CAO therapy location assigned.

Primary Responsibilities

Provide quality customer service to all patients, vendors and all other people who walk into or call the therapy clinic.
Address scheduling and billing patient issues and complaints and when necessary, defer to the Therapy Site Lead/Manager.
Track visit limits, authorizations, and prescription expiration dates for all patients. Perform daily “click-throughs” to ensure all patients scheduled for the following day have current prescriptions/authorizations and are not overdo for a re-evaluation.
Schedule, cancel and reschedule patient appointments and contact patients who no show for their appointments. Attempt to schedule patient appointments out in advance. Ensure that patients who call to cancel appointments are offered rescheduled appointments within the same week when possible and filling wait list appointments as they appear. Confirm new patient appointments.
Verify patient insurance eligibility and benefits and/or obtain pre-authorization prior to patient visit and as needed throughout patient’s length of care.
Check in patients and collect copayment, co-insurance, deductible, self-pay rate immediately upon arrival and payments for DME and supplies prior to patient’s departure.
Issue appropriate new patient registration paperwork to new patients and assist them with completion when necessary. Ensure all new patient registration paperwork is fully completed with all necessary signatures.
Assist with appeals to insurance companies to extend therapy services as necessary.
Obtain and track signatures for Medicare Plans of Care and Medicare Recertifications.
Greet people immediately upon entering clinic and answer phone calls and check voicemails and respond to voicemails every hour.
Complete the daily opening and closing procedures as specified by the practice/billing office.
Run daily, weekly, and monthly TheraOffice reports as required by Site Lead/Manager.
Monitor inventory of office supplies and orders or delegates ordering as appropriate and when necessary. Must obtain approval from Therapy Site Lead/Manager prior to ordering a supply piece of equipment, which exceeds $300.
Continuously seek ways to improve overall therapy front desk operations and patient and staff satisfaction.
Communicate with Therapy Site Lead/Manager and Director whenever necessary to keep him/her informed of any developments, problems, concerns, etc. which occur at the front desk.
Performs other duties as assigned.

Required Education & Experience

High School Diploma or GED required.
CPR for Healthcare Providers certification.
Minimum of 1+ years’ experience in administrative roles, preferably in a medical environment.
Experience and proficiency working with computers and electronic medical records.

Competencies/Required Skills

Strong Interpersonal Skills - Ability to develop relationships and collaborate in a decentralized organization.
Demonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic environment with a proven track record of results.
Strong oral and written communication skills with excellent self-discipline and patience
Proficiency in Windows based office technologies (e.g., Word, Excel)
Thorough knowledge of CPT & ICD-10 coding procedures.
Thorough knowledge of Medicare and third-party billing.
Thorough knowledge of Workers Compensation insurance its unique features and requirements.
Able to work independently.
Exudes professionalism in presentation.
Must be able to read, write, speak, understand, and communicate in the English language.

Physical Demands

Must be able to sit for long periods of time and lift up to 25 pounds.
Must be able to use appropriate body mechanics techniques when performing desk duties.
Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting.
Adequate hearing to perform duties in person and over telephone.
Must be able to communicate clearly to patients in person and over the telephone.
Visual acuity adequate to perform job duties, including reading materials from printed sources and computer screens.

Benefits Include:

Medical, dental, and vision insurance | Flexible Spending Account (FSA) and Health Savings Account (HSA) options | 401(k) retirement plan with employer contributions | Paid time off and paid holidays | Employer-paid life insurance | Voluntary supplemental benefits including disability and additional coverage options | Employee Assistance Program (EAP) Full-time employees are eligible for employer-paid life insurance. Part-time employees are eligible for 401(k) participation. Benefits eligibility and employer contribution levels may vary.

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More about this job

Skills

Front Desk
Orthopaedics
Customer service
Scheduling
Opening and closing procedures
CPR
Electronic health records
Interpersonal skills
Communication skills
Microsoft Windows
Microsoft Word
Microsoft Excel
CPT
Work independently
Tolerate sitting for long periods
Heavy lifting

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