Primary Purpose:
Facilitate, implement, and provide advanced end-user technical support of technology systems district-wide. Respond to requests for assistance from faculty, staff, and Technology staff regarding end-user computer software, hardware, peripherals, and other related technology.
Qualifications:
Education/Certification:
Bachelor’s degree preferred
Special Knowledge/Skills:
Knowledge of computer workstation setup Knowledge of computer hardware and software applications Ability to install, maintain and repair computers and peripherals, including printers, interactive whiteboards, projectors, and scanners Ability to diagnose basic network problems and escalate when necessary Ability to diagnose, troubleshoot, and solve advanced computer problems Ability to resolve complex computer problems in a professional, congenial manner Strong communication and interpersonal skills
Experience:
One year experience installing, troubleshooting, and repairing personal computers and/or related technology
Major Responsibilities and Duties:
- Provide level-two technical support for end-users and end-user devices as directed by the Chief Technology Officer and the Technology Support Coordinator
- Install licensed software programs as required and as licensed by the Software Support Administrator
- Record service requests into the district work order system
- Document reports of inappropriate use of equipment, as requested
- Assist in CISD staff development training programs, as required
- Record and maintain inventory of all technology-related equipment
- Stay current with advances in the computer technology industry
- Enjoy working with people and technology
- Support technology in the classroom in a timely manner utilizing the available support tools and by using innovative and emerging technologies throughout the district
- Perform repairs, as needed, to maintain clean, operable equipment
- Perform necessary management of computers and printers following normal procedures including beginning and closing-of-year procedures
- Keep informed of innovations in computer and networking technology
- Maintain confidentiality of information
- Exemplify high standards of ethical conduct according to District Policy
- Support administrative policy
- Represent the school system to the community in a positive professional way
- Maintain a sincere, friendly attitude toward visitors and patrons to ensure communication
- Perform other duties, as assigned
Mental Demands/Physical Demands/Environmental Factors Requires working in a cooperative, assisting manner with all district staff. Requires lifting (up to 40 lbs.), stooping, bending, kneeling, climbing, and prolonged use of computing devices. Requires frequent travel to various campuses and locations within CISD.