Jobs in the United States

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SC
Transition in Practice Manager - Cancer Care Unit (Evenings)
Seattle Children's Hospital
Seattle, WA
- $133,247 to $199,871 USD / year
This is an evening shift role starting at 1:00 PM or 2:00 PM · Current Washington State RN license required upon hire
Added just now
C
Laborer - Operator
CRH
El Dorado Springs, MO
- $21 USD / hour
Must have specific vision abilities, including close, distance, color, peripheral, and depth perception, to operate equipment safely
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Asphalt Plant Laborer
CRH
Terrell, TX
The employee will be involved and responsible for the daily operations of the plant. Maintenance of the plant equipment, communicating with plant foreman. Required to work in a team…
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Buyer
ENGINEERED PRODUCTS CO LLC
Minnetonka, MN
We are looking for a Buyer to support our manufacturing operations in Minnetonka by procuring materials, components, and supplies that meet production requirements, quality standards, and…
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3rd Shift Production Manager - AT Unit Integration
BAE Systems
Fort Wayne, IN
A Day in the life of a Production Manager in the Unit Integration team consists of executing day-to-day operations by leading our hourly workforce and being available to be the first level…
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SI
Sr. Manager, Hyperscaler Partner Sales
Salesforce, Inc.
Remote, United States
- $168,560 to $248,010 USD / year
Salesforce is seeking a Hyperscaler Partner Sales Manager with the ambition, experience, and agility to accelerate co-selling with our most strategic technology partners across Retail and…
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Program Manager
BAE Systems
Norfolk, VA
Must have experience in the US Navy Ship Repair industry leading a project from a Program and/or Project Manager type role
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Deli Bakery Department Manager
Fresh Thyme Market
West Lafayette, IN
· Must have a minimum of 4 years professional experience · · Must have the capacity to take initiative when problems arise
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Shift Manager I
Dufry Careers
ALBANY, NY
The purpose of the Manager I (MGRI) position is to assist Branch management in tactically executing QSR or similar restaurant management operations. The MGRI ensures the restaurant is…
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GxP Operations Support Specialist Data Review
Vertex Pharmaceuticals Inc (US)
Boston, MA
In this On-Site designated role, you will work five days per week on-site with ad hoc flexibility
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VP
Summer Intern 2027, Comparative Medicine
Vertex Pharmaceuticals Inc (US)
Boston, MA
- $23 to $32 USD / hour
Flex Eligibility Status:  On-Site: work five days per week on-site with ad hoc flexibility
Added just now
AA
Elementary Site Coordinator - Downtown L.A.
arc After School and Experiential Education
Los Angeles, CA
- $25 to $26 USD / hour
…empowered to succeed. As a Site Coordinator supporting the Program Leads, you will manage a team of staff, mentor Program Leads, and help develop their skills to enhance the overall quality…
Added 1 min ago
Project Manager II
MonoSol Brand
Portage, IN
As a Project Manager, you'll steer high-visibility projects from vision to successful handover, delivering on time, within budget, and to the highest standard. You'll shape strategic…
Added 1 min ago
CN
Nuclear Medicine Technologist PET/CT - Part Time
CDL NUCLEAR TECHNOLOGIES LLC
Manahawkin, NJ · Toms River, NJ · Keyport, NJ
- Part-time
📜 CNMT or ARRT certification required
Added 1 min ago
CN
Nuclear Medicine Technologist PET/CT - Part Time
CDL NUCLEAR TECHNOLOGIES LLC
Frederick, MD
- Part-time
📜 CNMT or ARRT certification required
Added 1 min ago
BES Professional Services Lead
HDR
Bellevue, WA
…engage with local and regional clients to understand project and program needs and align HDR’s knowledge, expertise and resources for creative problem solving. You will manage our area…
Added 1 min ago
AM
Property Maintenance Technician (Part-Time: 12 Hours Per Week)
ACC MANAGEMENT GROUP, INC.
Ashland, WI
- Part-time
1-2 years of maintenance experience required
Added 1 min ago
AM
Property Maintenance Technician (Part-Time: 8 Hours Per Week)
ACC MANAGEMENT GROUP, INC.
Park Falls, WI
- Part-time
1-2 years of maintenance experience required
Added 1 min ago
CO
Director of Finance
City of Seguin
Seguin, TX
- $132,059.2 USD / year
…City's Finance, Purchasing, Utility Billing, and Municipal Court operations. Manages the day-to-day operation of the Finance Departments, including accounting, auditing, budgeting,…
Added 1 min ago
AL
Substitute Food Worker
Acelero Learning Camden Philadelphia
PA
- $16.02 USD / hour
- Makes attendance and weekly worksheets available for review by clerks, Center Director or the Food Service Manager as needed.
Added 1 min ago
LH
Manager of Behavioral Health Services
Legacy Health
PORTLAND, OR
- $59.95 to $90.51 USD / hour
Join Legacy Health as the Manager of Outpatient Behavioral Health – Primary Care and play a key role in shaping the future of integrated behavioral health services across our Primary Care…
Added 2 mins ago
DF
Person In Charge (PIC) - Dennys #7043, Whittier, CA
Denco Family
Whittier, CA
- $17 to $18.5 USD / hour
One or more years experience as hourly restaurant employee with Denny’s; must have successfully completed the PIC Development Program · Must possess basic math skills (add, subtract, multiply and divide)
Added 2 mins ago
GROCERY/ASST DEPT LEADER
The Kroger Co.
Boise, ID
Assist Department Manager in planning, organizing, staffing, training and directing Grocery Department associates;
Added 2 mins ago
Site Manager
Gravis Robotics
Taylor, TX
We're building out our US field operations and are looking for a Site Manager to run the Gravis system on customer job sites. You'll lead our operators and technicians on site, keep…
Added 2 mins ago
Associate Brand Director, BHG Collection at Walmart
Meredith Operations Corporation
Remote, United States
…and priorities of the BHGxWalmart business, the Senior Brand Manager will connect business performance, consumer and marketplace insights, product and assortment strategy, and…

Canopy

Technical Support Engineer, Insights

Draper, UT, United States
South Jordan, UT, United States

Apply on job-boards.greenhouse.io About employer

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

Technical Support Engineer, Insights

Canopy, Draper, UT

About Us

Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry.

We aim to help our clients unlock the firm they’ve always wanted with our Practice Management Suite. We place a strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way. And we just secured $70M in Series C funding to help us fulfill that mission.

Click here to see why our clients (and investors) love Canopy.

Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!

The Opportunity

We are hiring a Technical Support Engineer focused on Insights, who will own data accuracy in our customers' hands and bring the technical judgment required to resolve our most complex escalations. Accounting firms run their practices on the data Canopy surfaces, and you will become the go-to expert on both that data and the workflows behind it.

This role will take the hardest Insights, Reporting, and Workflow escalations from our Technical Support and fellow Go-to-Market teams, including issues that currently go to our QA teams, and resolve them closer to the source. You will be embedded in the Engineering squads that own these areas, coach the team so fewer issues escalate, and help customers understand what their data is telling them.

Partnership is critical. This role blends deep technical investigation with consultative communication, and it sits at the intersection of Support, Engineering, Product, and Customer Success. We’re looking for someone who is curious, confident with data, and comfortable being the person both customers and engineers turn to. The success of this role will depend on the strength of cross-functional relationships combined with strong technical aptitude, and the ability to carry context in both directions so customers get answers sooner and every team works collaboratively.

This is a hybrid position in Draper, Utah (M, W, F in-office).

What You’ll Do

Serve as the primary technical partner to QA engineers, investigating, reproducing and resolving the Insights, Reporting and Workflows issues currently escalated from Technical Support to QA.
Embed in the Engineering squads that own Insights, Reporting and Workflows, participating in standups, planning and refinement to stay aligned on priorities and upcoming releases.
Take ownership of cases from triage to final resolution.
Collaborate with Product, Engineering, and Technical Support to prioritize fixes, and communicate status updates to the TSE team, account teams and customers.
Perform in-depth troubleshooting using SQL, logs, APIs and internal tools to determine root cause and distinguish true defects from data, configuration or usage issues.
Trace reported figures back to their source to validate the accuracy of Insights and Reporting data.
Diagnose Workflow and automation issues, including templates, triggers and recurring workflows.
Produce clear, detailed bug reports and root-cause analyses, with reproduction steps, expected versus actual behavior alongside customer impact so Engineers can act quickly.
Manage concurrent escalations and prioritize them by customer impact.
Document solutions, known issues and troubleshooting playbooks, and coach Technical Support and Customer Support on techniques that resolve issues before they escalate.
Identify recurring issues and trends, escalate patterns to Known Issues, and recommend improvements that reduce future escalations.
Apply AI tools and workflows to accelerate investigation, case triage and documentation.

What We’re Looking For

4+ years of experience in a Technical Support, Support Engineering, Data Analytics, or Solutions Engineering role, with significant experience owning escalations in a B2B SaaS environment.
Proven ability to investigate and resolve complex, escalated issues independently.
Hands-on SQL experience, using joins and aggregations to investigate data discrepancies and trace a number in the product back to the database.
Comfort with logs, browser dev tools, REST APIs and JSON, and diagnostic tools such as Datadog or Sentry.
Experience as the subject matter expert for a product area, ideally reporting, analytics or workflows, trusted by both internal teams and customers.
Experience troubleshooting workflow, automation or report configuration, and separating configuration problems from true bugs.
Experience working directly with QA and Engineering teams, with a track record of writing clear bug reports that include reproduction steps, expected vs actual behavior, customer impact and steps to verify the fix.
Skilled at explaining data to non-technical audiences: not just that the number is right, but why it looks how it does and why that matters.
Excellent written and verbal communication skills, a strong analytical mindset and a bias toward ownership and follow-through.

We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway.

Bonus Points If You Have

Experience with BI or reporting tools (such as Looker, Tableau, PowerBI or Metabase), data modeling or data validation.
Experience with accounting, tax, FinTech or practice-management software, or with accounting firms as customers.
Experience with agile Engineering practices (sprint planning, standups, backlog refinement) and Engineering operations such as release cycles and incident response.
Understanding of security fundamentals such as SSO/SAML, authentication vs. authorization, and SSL/TLS.
Experience coaching or mentoring other team members

Why You Want to Work Here

🌴 Flexible Paid Time Off - you’re actually encouraged to use, plus 10 company holidays!

❤️‍🩹 Health Benefits - including Medical, Dental, and Vision and an HSA Match.

💰 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.

🧠 Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).

👶 Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.

➕ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.

🌟 Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!

🥳 Company Events - including monthly company-wide meetings, summer parties, and more.

💡 ERG Committees - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.

☕ Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered.

Our Values

We approach our work every day with a few things in mind:

🔑 Own - We own this place! We focus on outcomes, holding ourselves & each other accountable.

🏆 Win - We win by delighting our customers with the very best products and services.

👍 Do Good - We work hard to be good people!

💡 Embrace Curiosity & Candor - We approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.

Act Startup Fast - We know the best way to become a world-class company is to always act like a tiny startup: fast, hungry, intense, and scrappy. But especially fast.

To learn more about us & our values, click here.

Interviewing @ Canopy

Application processes can be a little stressful. Here are the stages of a typical interview process at Canopy:

Once your application is received, we will review it and get back to you if we feel like it’s a mutual fit!
20-minute phone call with the People Team
45-60-minute video or in-person interview with the Hiring Manager
1-3 rounds of interviews, depending on the role
Final Interview

Interview processes can vary depending on the role. The People Team will give you a role-specific overview of the process during your first phone call.

Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews - our hiring teams will always make sure to save time for questions at the end!

Canopy is an equal-opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.

Apply on job-boards.greenhouse.io About employer

More about this job

Skills

Technical support
Reporting
Workflow
Go
Communication skills
Troubleshooting
SQL
Customer service
Data analysis
API development
Datadog
Looker
Tableau
Microsoft Power BI
Data modelling
Incident response
SAML
Coaching
Community engagement
Recruitment
Onboarding

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Work requirements

Jobs in the United States