Jobs in the United States

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Added 1 min ago
D
Geospatial Engineer – Cloud & DevOps
Dewberry
Fairfax, VA
- $116,000 to $156,000 USD / year
Dewberry is seeking a Geospatial Engineer with experience in cloud-based workflows, software development, and DevOps to join our Resilience Solutions team. This position will support the…
Added 1 min ago
General Manager
Hilton Head, SC Growth
Hilton Head, SC
Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
Added 2 mins ago
Sr. Manager Mechanical
Jackson, MS
Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to…
Added 2 mins ago
Staff Software Engineer, Vehicle Management Systems
Anduril Industries
Boston, MA · Quincy, MA
Eligible to obtain and maintain an active U.S. Secret security clearance.
Added 2 mins ago
Senior Electro-Mechanical Manufacturing Engineer
Anduril Industries
Lexington, MA
Anduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We've observed a rise in sophisticated phishing and fraudulent…
Added 2 mins ago
Lead Hardware Engineer
Anduril Industries
Waltham, MA
Anduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We've observed a rise in sophisticated phishing and fraudulent…
Added 2 mins ago
Electrical Engineer
Anduril Industries
Waltham, MA · Lexington, MA
Anduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We've observed a rise in sophisticated phishing and fraudulent…
Added 2 mins ago
Associate Director, DevOps
Merck Sharp & Dohme LLC
NJ
DevSecOps, Compliance & Observability: Embed automated security scans, compliance-as-code guardrails, and full-stack observability (tracing, latency, application performance, and system…
Added 3 mins ago
Software Engineer (Backend, Infrastructure Focus)
Kira
United States
As a Software Engineer at Kira, you will build and own backend services that power critical product workflows, and you will grow quickly while doing it. This role is for an engineer who has…
Added 3 mins ago
Backend Software Engineer
Raydar
New York, NY
- Design security-focused components that verify data integrity and protect confidential information during customer evaluation.
Added 4 mins ago
Senior Manager, Data Engineering
Clarity Innovations
Columbia, MD
…CI/CD, and secure DevSecOps practices. We focus on challenges in Information Warfare, Cyber Operations, Operational Security, and Data Structuring, enabling end-to-end solutions that drive…
Added 4 mins ago
Avionics Component Electrical Engineer 2
United Launch Alliance
Centennial, CO
Security Clearance / International Traffic In Arms Regulations (ITAR). This position requires use of information which is subject to the International Traffic In Arms Regulations (ITAR).…
Added 4 mins ago
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Electrical Systems Engineer
Actalent
Wilmington, MA
- $60 to $90 USD / hour
Job Title: Systems Engineer Complex Electronic SystemsJob DescriptionThis role focuses on performing end-to-end systems engineering for complex electronic systems, from initial concept…
Added 4 mins ago
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Lead Marketing Specialist - Valves
FCC Curtiss Wright Flow Control Corp
United States
- $95,000 to $120,000 USD / year
This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals…
Added 5 mins ago
Senior Software Engineer, AI/ML, Platforms and Devices
Google
Mountain View, CA
…change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search.…
Added 6 mins ago
Engineer-floater
CCSCO CCS Facility Services - Colorado, Inc.
Denver, CO
The Building Engineer I apply trade skills to perform preventive maintenance and corrective repair of building systems for the safe, efficient and proper operation of the assigned property.…
Added 6 mins ago
Director of Architecture, Advisory Technology
Cushman & Wakefield Global, Inc
Chicago, IL · NY · Dallas, TX
Bachelor's degree in computer science, engineering, information systems, or a related field, or equivalent practical experience
Added 6 mins ago
Hardware Validation Engineer, NPD Hardware
Amazon Development Center U.S., Inc.
Cupertino, CA
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with…
Added 6 mins ago
Sr. Software Dev Engineer, Amazon Interactive Video Service (IVS)
Amazon.com Services LLC
Seattle, WA · San Francisco, CA
Champion best practices for security, compliance, and governance in data infrastructure
Added 7 mins ago
Senior Product Manager
SOVRA
VA
…Public sector audiences expect a high standard of accessibility, security and accuracy, so the role builds those requirements into the product from the…
Added 7 mins ago
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PIIM BIM Coordinator
Bechtel Corporation
Clay, NY
- $91,000 to $138,800 USD / year
The M&T BIM VDC Engineer is responsible for the implementation of Building Information Modeling (BIM) and Virtual Design & Construction (VDC) visualization strategies to support project…
Added 7 mins ago
PIIM BIM Coordinator
Bechtel Corporation
Clay, NY
The M&T BIM VDC Engineer is responsible for the implementation of Building Information Modeling (BIM) and Virtual Design & Construction (VDC) visualization strategies to support project…
Added 9 mins ago
Cyber Enterprise Asset Engineer| St. Louis, MO (Onsite or Weekly Travel Required)
Accenture Federal Services
St. Louis, MO
…technology and ingenuity for clients across defense, national security, public safety, civilian, and military health…
Added 9 mins ago
Senior Project Engineer - Military Housing
Ameresco Inc
Remote, United States
Ability to review confidential US security information.
Added 10 mins ago
Software Engineer 1
BHE
Reno, NV
Bachelor's degree from an accredited school in management information systems (MIS), computer science, or related technical field. Internship preferred.

Canopy

Technical Support Engineer, Insights

Draper, UT, United States
South Jordan, UT, United States

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

Technical Support Engineer, Insights

Canopy, Draper, UT

About Us

Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry.

We aim to help our clients unlock the firm they’ve always wanted with our Practice Management Suite. We place a strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way. And we just secured $70M in Series C funding to help us fulfill that mission.

Click here to see why our clients (and investors) love Canopy.

Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!

The Opportunity

We are hiring a Technical Support Engineer focused on Insights, who will own data accuracy in our customers' hands and bring the technical judgment required to resolve our most complex escalations. Accounting firms run their practices on the data Canopy surfaces, and you will become the go-to expert on both that data and the workflows behind it.

This role will take the hardest Insights, Reporting, and Workflow escalations from our Technical Support and fellow Go-to-Market teams, including issues that currently go to our QA teams, and resolve them closer to the source. You will be embedded in the Engineering squads that own these areas, coach the team so fewer issues escalate, and help customers understand what their data is telling them.

Partnership is critical. This role blends deep technical investigation with consultative communication, and it sits at the intersection of Support, Engineering, Product, and Customer Success. We’re looking for someone who is curious, confident with data, and comfortable being the person both customers and engineers turn to. The success of this role will depend on the strength of cross-functional relationships combined with strong technical aptitude, and the ability to carry context in both directions so customers get answers sooner and every team works collaboratively.

This is a hybrid position in Draper, Utah (M, W, F in-office).

What You’ll Do

Serve as the primary technical partner to QA engineers, investigating, reproducing and resolving the Insights, Reporting and Workflows issues currently escalated from Technical Support to QA.
Embed in the Engineering squads that own Insights, Reporting and Workflows, participating in standups, planning and refinement to stay aligned on priorities and upcoming releases.
Take ownership of cases from triage to final resolution.
Collaborate with Product, Engineering, and Technical Support to prioritize fixes, and communicate status updates to the TSE team, account teams and customers.
Perform in-depth troubleshooting using SQL, logs, APIs and internal tools to determine root cause and distinguish true defects from data, configuration or usage issues.
Trace reported figures back to their source to validate the accuracy of Insights and Reporting data.
Diagnose Workflow and automation issues, including templates, triggers and recurring workflows.
Produce clear, detailed bug reports and root-cause analyses, with reproduction steps, expected versus actual behavior alongside customer impact so Engineers can act quickly.
Manage concurrent escalations and prioritize them by customer impact.
Document solutions, known issues and troubleshooting playbooks, and coach Technical Support and Customer Support on techniques that resolve issues before they escalate.
Identify recurring issues and trends, escalate patterns to Known Issues, and recommend improvements that reduce future escalations.
Apply AI tools and workflows to accelerate investigation, case triage and documentation.

What We’re Looking For

4+ years of experience in a Technical Support, Support Engineering, Data Analytics, or Solutions Engineering role, with significant experience owning escalations in a B2B SaaS environment.
Proven ability to investigate and resolve complex, escalated issues independently.
Hands-on SQL experience, using joins and aggregations to investigate data discrepancies and trace a number in the product back to the database.
Comfort with logs, browser dev tools, REST APIs and JSON, and diagnostic tools such as Datadog or Sentry.
Experience as the subject matter expert for a product area, ideally reporting, analytics or workflows, trusted by both internal teams and customers.
Experience troubleshooting workflow, automation or report configuration, and separating configuration problems from true bugs.
Experience working directly with QA and Engineering teams, with a track record of writing clear bug reports that include reproduction steps, expected vs actual behavior, customer impact and steps to verify the fix.
Skilled at explaining data to non-technical audiences: not just that the number is right, but why it looks how it does and why that matters.
Excellent written and verbal communication skills, a strong analytical mindset and a bias toward ownership and follow-through.

We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway.

Bonus Points If You Have

Experience with BI or reporting tools (such as Looker, Tableau, PowerBI or Metabase), data modeling or data validation.
Experience with accounting, tax, FinTech or practice-management software, or with accounting firms as customers.
Experience with agile Engineering practices (sprint planning, standups, backlog refinement) and Engineering operations such as release cycles and incident response.
Understanding of security fundamentals such as SSO/SAML, authentication vs. authorization, and SSL/TLS.
Experience coaching or mentoring other team members

Why You Want to Work Here

🌴 Flexible Paid Time Off - you’re actually encouraged to use, plus 10 company holidays!

❤️‍🩹 Health Benefits - including Medical, Dental, and Vision and an HSA Match.

💰 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.

🧠 Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).

👶 Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.

➕ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.

🌟 Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!

🥳 Company Events - including monthly company-wide meetings, summer parties, and more.

💡 ERG Committees - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.

☕ Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered.

Our Values

We approach our work every day with a few things in mind:

🔑 Own - We own this place! We focus on outcomes, holding ourselves & each other accountable.

🏆 Win - We win by delighting our customers with the very best products and services.

👍 Do Good - We work hard to be good people!

💡 Embrace Curiosity & Candor - We approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.

Act Startup Fast - We know the best way to become a world-class company is to always act like a tiny startup: fast, hungry, intense, and scrappy. But especially fast.

To learn more about us & our values, click here.

Interviewing @ Canopy

Application processes can be a little stressful. Here are the stages of a typical interview process at Canopy:

Once your application is received, we will review it and get back to you if we feel like it’s a mutual fit!
20-minute phone call with the People Team
45-60-minute video or in-person interview with the Hiring Manager
1-3 rounds of interviews, depending on the role
Final Interview

Interview processes can vary depending on the role. The People Team will give you a role-specific overview of the process during your first phone call.

Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews - our hiring teams will always make sure to save time for questions at the end!

Canopy is an equal-opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.

Apply on job-boards.greenhouse.io About employer

More about this job

Skills

Technical support
Reporting
Workflow
Go
Communication skills
Troubleshooting
SQL
Customer service
Data analysis
API development
Datadog
Looker
Tableau
Microsoft Power BI
Data modelling
Incident response
SAML
Coaching
Community engagement
Recruitment
Onboarding

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Work requirements

Jobs in the United States