Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
TD
Sr. / Principal Welding Process Engineer
The Dixon Group
Stevensville, MD
- $116,000 to $156,000 USD / year
Hydrasearch, a proud affiliate of The Dixon Group, is looking for a Sr. / Principal Welding Process Engineer to join our team in Stevensville, MD! In this role you will be a senior…
Added just now
H
Sr. / Principal Welding Process Engineer
Hydrasearch
Stevensville, MD
- $116,000 to $156,000 USD / year
Hydrasearch, a proud affiliate of The Dixon Group, is looking for a Sr. / Principal Welding Process Engineer to join our team in Stevensville, MD! In this role you will be a senior…
Added 20 mins ago
Remote Support Engineer - MR/CT
Canon USA & Affiliates
Jefferson City, MO
The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple…
Added 50 mins ago
J
Sr Software Engineer - Builder Tools
Jobgether
Remote, United States
- $190,000 to $230,000 USD / year
This is an opportunity for a senior software engineer to build and improve the infrastructure and developer tools that power reliable software delivery. As part of the Builder Tools team,…
Added 2 hours ago
Sr. Electrical, Power Design Engineer (Electrial Engineer Sr.)
Redwire Space, Inc.
Littleton, CO
Added 2 hours ago
TT
Sr Satellite Systems Engineer
The Tomorrow Compani
Golden, CO
- $130,000 to $165,000 USD / year
Added 2 hours ago
Software Development Test Engineer Lead AI Platform
Advanced Micro Devices, Inc
Santa Clara, CA
AMD is looking for an influential software engineer who is passionate about improving the performance of key applications and benchmarks. You will be a member of a core team of incredibly…
Added 2 hours ago
G
Sr. Electrical Engineer/Project Manager
GPAC
Plano, TX
- $95,000 to $155,000 USD / year
Function as lead electrical engineer for multi-discipline projects, through all phases of process
Added 2 hours ago
Sr. Software Engineer - Sensor (Hybrid, US)
CrowdStrike, Inc.
Sunnyvale, CA
CrowdStrike is seeking an Sr Engineer in Exposure Management Group for our Sensor team. This is a systems software role. You'll work close to the OS across multiple platforms, reason…
Added 2 hours ago
G
Sr. Electrical Engineer/Project Manager
GPAC
Columbus, OH
- $95,000 to $155,000 USD / year
Function as lead electrical engineer for multi-discipline projects, through all phases of process
Added 2 hours ago
Sr. Design Engineer - New Products
J&J Family of Companies
West Chester, PA
We are searching for Sr Design Engineer to be based out of West Chester, PA or Zuchwil, Switzerland.
Added 4 hours ago
G
Sr. Electrical Engineer/Project Manager
GPAC
Plano, TX
- $95,000 to $155,000 USD / year
Function as lead electrical engineer for multi-discipline projects, through all phases of process
Added 4 hours ago
G
Sr. Electrical Engineer/Project Manager
GPAC
Columbus, OH
- $95,000 to $155,000 USD / year
Function as lead electrical engineer for multi-discipline projects, through all phases of process
Added 4 hours ago
Senior Data Engineer, WW Ops Finance - S&A
Amazon.com Services LLC
Bellevue, WA · Irving, TX
…opportunity for you! We are seeking a customer-centric Senior Data Engineer to establish a reliable and accessible data platform, ensuring Operations Finance customers have complete trust…
Added 4 hours ago
Sr Fluids Design Engineer
Blue Origin LLC
Seattle, WA
We are seeking a Sr Fluids Engineer to join our team. This position involves developing, testing, and implementing fluid systems for our aerospace projects. The ideal candidate will have…
Added 4 hours ago
Sr Associate Engineer/ Engineer, IT AI
American Airlines
Fort Worth, TX
Responsible for participating in all phases of the development process, following agile processes and test-driven development, and using object-oriented development tools to analyze, model,…
Added 4 hours ago
Engineer/Sr Engineer, IT Software
American Airlines
Fort Worth, TX
Added 4 hours ago
Sr Associate Engineer/ Engineer, IT AI
American Airlines
Fort Worth, TX
Responsible for participating in all phases of the development process, following agile processes and test-driven development, and using object-oriented development tools to analyze, model,…
Added 4 hours ago
Sr Associate Engineer/ Engineer, IT AI
American Airlines
Fort Worth, TX
Responsible for participating in all phases of the development process, following agile processes and test-driven development, and using object-oriented development tools to analyze, model,…
Added 4 hours ago
Engineer/Sr Engineer, IT Software
American Airlines
Fort Worth, TX
Added 4 hours ago
Sr Associate Engineer/Engineer, IT Software
American Airlines
Fort Worth, TX
Added 4 hours ago
Specialist, Network Plan Engineer-Splunk Administrator/Analyst
L3Harris
San Antonio, TX
Must have a Top Secret clearance with eligi
Added 4 hours ago
Sr. Manufacturing Engineer
Abbott
Houston, TX
Specialist professional individual contributor with comprehensive knowledge in the area of Manufacturing Process Development.
Added 5 hours ago
Sr. Full Stack Application Engineer
Hays
FL
Our client is seeking a Sr. Full Stack Application Engineer in Buena Vista, FL
Added 5 hours ago
Sr. Field Application Engineer
Bosch Group
Sunnyvale, CA
Candidates must live within commutable distance from the Bosch Sunnyvale, CA facility and be available to come into the office weekly (or as required)

Canon USA & Affiliates

Remote Support Engineer - MR/CT

Jefferson City, MO, United States

+ Pay Information: Min $86,000.00to Max $138,000.00 DOE

Apply on hiremo.mo.gov About employer

Applications open in a new tab.

Job details

Pay: + Pay Information: Min $86,000.00to Max $138,000.00 DOE
Experience: + 2 Year Associate's Degree Biomedical Engineering, Electronics, or related technical field (or equivalent experience).
Posting language: English

Original job description

Summary

Remote Support Engineer - MR/CT - req1814

OVERVIEW

The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple imaging modalities (CT, MR, XR, VL, UL). Operating within a 24/7 support environment, this role requires flexibility to work rotational shifts, including evenings, weekends, and holidays, to ensure continuous customer coverage and rapid issue resolution. This position emphasizes structured intake, Tier 1 triage excellence, and seamless escalation to Tier 2 resources, while maintaining a strong focus on customer experience, uptime, and operational efficiency Performs all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.

RESPONSIBILITIES

This is a remote, home office position located in the USA.

Prior Canon Medical/Toshiba Equipment experience required.

+ Serve as the first point of contact (Tier 1) for customer service requests, ensuring accurate intake, documentation, and prioritization of all cases

+ Perform remote troubleshooting and triage, leveraging remote connectivity tools, knowledge bases (e.g., Canon IQ / KMS), and diagnostic logs

+ Escalate complex issues to Tier 2 (TSE/NSE) with complete and structured case documentation

+ Ensure timely and accurate updates in Oracle Service Request (SR) system, maintaining compliance with service documentation standards

+ Support reduction of system downtime (MTTR/TTR) through efficient remote resolution and coordination

+ Collaborate with Field Service Engineers (FSEs), ASMs, and cross-functional teams to drive issue resolution

+ Participate in continuous knowledge capture and improvement initiatives, contributing to CSC workflows and knowledge systems

+ Adhere to CSC operational procedures, including call handling, escalation protocols, and customer communication standards

+ Shift Flexibility & Work Schedule Requirements:

+ This role operates within a 24/7/365 support model, requiring mandatory participation in a rotational shift schedule.

+ Candidates must be willing and able to:

+ Work day, evening, and overnight shifts on a rotating basis

+ Participate in a rotating weekend and holiday coverage schedule

+ Adjust schedules periodically based on business needs, call volume, and coverage gaps

+ Shift assignments may change based on:

+ Operational demand and service level requirements

+ CSC expansion phases and modality coverage needs

+ Employees are expected to demonstrate:

+ Schedule flexibility and reliability

+ Ability to transition effectively between shift types

+ Commitment to supporting a team-based coverage model

+ Required Qualifications

QUALIFICATIONS

+ Previous field service experience on demonstrating strong remote troubleshooting, problem solving, and analytical skills.

+ Thorough knowledge of Microsoft Office and Microsoft Windows.

+ Excellent listening, verbal, and written communications skills, including phone support and demonstrated ability to communicate technical terminology and instructions.

+ Ability to develop and maintain effective internal and external working relationships.

+ Ability to travel both nationally and internationally.

+ Experience interfacing with both internal team members and external customers as part of a solution-based service process.

+ Ability to stay calm in high pressure situations.

+ Willingness to be available 'after hours', or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

+ 2 Year Associate's Degree Biomedical Engineering, Electronics, or related technical field (or equivalent experience).

+ 3 years Combined field and technical support experience successfully servicing one or more of the following diagnostic imaging modality: (CT, MR, XR, VL, or UL).

+ Canon-specific equipment experience required.

+ Pay Information: Min $86,000.00to Max $138,000.00 DOE

_About us!_

_Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._

Apply on hiremo.mo.gov About employer

More about this job

Skills

CSC
Troubleshooting
Oracle
Problem solving
Analytical skills
Microsoft Office
Microsoft Windows
Technical terminology
Biomedical engineering
Technical support

Report this job

Work requirements

Jobs in the United States