Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 1 min ago
Distribution Center Inventory Control Associate - R26_0000035793
Genuine Parts Company
Manheim, PA
Manheim, PA, USA Full time R26_0000035793 Job Summary The Inventory Control and Quality Assurance (ICQA) Associate will play a critical role in ensuring inventory accuracy and product…
Added 2 mins ago
BB
Regional Quality Food Safety Manager
Bimbo Bakeries USA, Inc.
Breinigsville, PA
- $105,100 to $147,100 USD / year
Added 2 mins ago
Associate account manager
Aon Corporation
Warrington, PA
…endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth…
Added 2 mins ago
Manager, Mechanical Design & Engineering
TAIT Towers
Lititz, PA
Associate MDE,MDE I, MDE II,MDE III, Senior MDE
Added 2 mins ago
Manager, Mechanical Design & Engineering
TAIT Towers
Lititz, PA
Associate MDE,MDE I, MDE II,MDE III, Senior MDE
Added 4 mins ago
Relationship Banker - King of Prussia
Truist
King of Prussia, PA
Exercises advanced proficiency with routine client maintenance requests, problem resolution and advanced sales functions regarding deposit, credit, convenience and other product and service…
Added 5 mins ago
FT GC Retail Sr. Sales Associate Store 858
Guitar Center Stores, Inc
Lancaster, PA
Added 5 mins ago
Remote Support Engineer - MR/CT
Canon USA & Affiliates
Harrisburg, PA
…holidays, to ensure continuous customer coverage and rapid issue resolution. This position emphasizes structured intake, Tier 1 triage excellence, and seamless escalation to Tier 2…
Added 6 mins ago
Fraud Customer Support Sr Specialist
Citizens
Pittsburgh, PA
position requires working 2 days in office in Pittsburgh, PA or Johnston RI (3 days from home)
Added 6 mins ago
Technical Support Representative
Tobii Dynavox
Pittsburgh, PA
…accurate troubleshooting, product guidance, training, and issue resolution. * Managing email inquiries and chat interactions while maintaining established quality and response time…
Added 7 mins ago
Commodities Services Associate/Analyst
EQT Corporation
Pittsburgh, PA
Added 7 mins ago
AI Consulting Engineer - Senior Associate
RSM US LLP
Philadelphia, PA
Added 30 mins ago
IT Service Desk Technician
OHM Advisors
Livonia, MI
Possesses talents and strengths in communication, conflict resolution, user education, problem solving, and self-education that allows them to excel in developing and maintaining strong…
Added 30 mins ago
IT Service Desk Technician
OHM Advisors
Ann Arbor, MI
Possesses talents and strengths in communication, conflict resolution, user education, problem solving, and self-education that allows them to excel in developing and maintaining strong…
Added 31 mins ago
J
Telecom Engineer
Jobgether
Remote, United States
- $73,000 to $95,000 USD / year
Associate degree in Information Technology or a related field is preferred.
Added 46 mins ago
Store Associate
Batteries Plus, LLC
Liberty, MO
Added 47 mins ago
Associate Account Manager, Commercial Employer Market Account Team Support - Express Scripts - Hybrid
The Cigna Group
St. Louis, MO
The Associate Account Manager (AAM) provides operational and data-focused support to the account teams of assigned clients and coalitions. The AAM manages reporting requests, submits and…
Added 57 mins ago
Nursing Supervisor (Nursing/Registered Nurse) - Behavioral Health/Inpatient Psych
UHS
GRAND FORKS, ND
State RN Certification/License required
Added 1 hour ago
On-Site Clinical Systems Analyst (RN)
UHS
AIKEN, SC
…of the clinical information system. This position provides problem tracking, resolution, on-going enhancement requests, active participation in system testing, workflow redesign, change…
Added 1 hour ago
BP
Area Chief of Staff Veterinarian
Banfield Pet Hospital
Henderson, NV
- $142,175 to $205,364 USD / year
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Added 1 hour ago
BP
Area Chief of Staff Veterinarian
Banfield Pet Hospital
Las Vegas, NV
- $142,175 to $205,364 USD / year
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Added 1 hour ago
BP
Area Chief of Staff Veterinarian
Banfield Pet Hospital
Las Vegas, NV
- $142,175 to $205,364 USD / year
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Added 1 hour ago
CO
COMPENSATION SPECIALIST
City of Chicago
IL
- $78,768 USD / year
…respective Collective Bargaining Agreements (CBAs), Salary Resolution, City policies and applicable federal…
Added 2 hours ago
Retirement Client Service Associate
Charles Schwab
Westlake, TX
Excellent client service and problem resolution skills.
Added 2 hours ago
Creative & Branding Associate
ACC
Washington, DC
…priorities and scope comes from above, while execution and problem-solving on individual projects is largely self-directed. The role requires regular judgment calls around production…

Canon USA & Affiliates

Remote Support Engineer - MR/CT

Harrisburg, PA, United States

Pay Information: Min $86,000.00to Max $138,000.00 DOE

Apply on usnlx.com About employer

Applications open in a new tab.

Job details

Pay: Pay Information: Min $86,000.00to Max $138,000.00 DOE
Experience: 2 Year Associate's Degree Biomedical Engineering, Electronics, or related technical field (or equivalent experience).
Posting language: English
Posted: Nov 11, 2026

Original job description

Remote Support Engineer - MR/CT - req1814

OVERVIEW

The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple imaging modalities (CT, MR, XR, VL, UL). Operating within a 24/7 support environment, this role requires flexibility to work rotational shifts, including evenings, weekends, and holidays, to ensure continuous customer coverage and rapid issue resolution. This position emphasizes structured intake, Tier 1 triage excellence, and seamless escalation to Tier 2 resources, while maintaining a strong focus on customer experience, uptime, and operational efficiency Performs all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.

RESPONSIBILITIES

This is a remote, home office position located in the USA.

Prior Canon Medical/Toshiba Equipment experience required.

Serve as the first point of contact (Tier 1) for customer service requests, ensuring accurate intake, documentation, and prioritization of all cases
Perform remote troubleshooting and triage, leveraging remote connectivity tools, knowledge bases (e.g., Canon IQ / KMS), and diagnostic logs
Escalate complex issues to Tier 2 (TSE/NSE) with complete and structured case documentation
Ensure timely and accurate updates in Oracle Service Request (SR) system, maintaining compliance with service documentation standards
Support reduction of system downtime (MTTR/TTR) through efficient remote resolution and coordination
Collaborate with Field Service Engineers (FSEs), ASMs, and cross-functional teams to drive issue resolution
Participate in continuous knowledge capture and improvement initiatives, contributing to CSC workflows and knowledge systems
Adhere to CSC operational procedures, including call handling, escalation protocols, and customer communication standards
Shift Flexibility & Work Schedule Requirements:
This role operates within a 24/7/365 support model, requiring mandatory participation in a rotational shift schedule.
Candidates must be willing and able to:
Work day, evening, and overnight shifts on a rotating basis
Participate in a rotating weekend and holiday coverage schedule
Adjust schedules periodically based on business needs, call volume, and coverage gaps
Shift assignments may change based on:
Operational demand and service level requirements
CSC expansion phases and modality coverage needs
Employees are expected to demonstrate:
Schedule flexibility and reliability
Ability to transition effectively between shift types
Commitment to supporting a team-based coverage model
Required Qualifications

QUALIFICATIONS

Previous field service experience on demonstrating strong remote troubleshooting, problem solving, and analytical skills.
Thorough knowledge of Microsoft Office and Microsoft Windows.
Excellent listening, verbal, and written communications skills, including phone support and demonstrated ability to communicate technical terminology and instructions.
Ability to develop and maintain effective internal and external working relationships.
Ability to travel both nationally and internationally.
Experience interfacing with both internal team members and external customers as part of a solution-based service process.
Ability to stay calm in high pressure situations.
Willingness to be available 'after hours', or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
2 Year Associate's Degree Biomedical Engineering, Electronics, or related technical field (or equivalent experience).
3 years Combined field and technical support experience successfully servicing one or more of the following diagnostic imaging modality: (CT, MR, XR, VL, or UL).
Canon-specific equipment experience required.
Pay Information: Min $86,000.00to Max $138,000.00 DOE

About us!

Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family.

Apply on usnlx.com About employer

More about this job

Skills

CSC
Customer service
Documentation
Prioritization
Troubleshooting
Oracle
Regulatory compliance
Communication skills
Problem solving
Analytical skills
Microsoft Office
Microsoft Windows
Technical terminology
Biomedical engineering
Technical support

Report this job

Work requirements

Jobs in the United States