Social Services Coord.

Position Title: Social Services Coordinator

Reports To: Supervisor, Social Services

Department: Social Services

FLSA Status: Non-Exempt

Job Summary:

Assist patients/visitors with the completion and submission of the ACCESS applications for Food Stamps, Medical Assistance and Medicare Saving Programs. Complete any Immigration application and translate and notarize documents. Provide general assistance to our patients in any service they require.

Essential Duties & Responsibilities:

• Completes and submit the ACCESS applications for our patients/visitors based on the information they provide.
• Assists patients/visitors in create “My Access Account”
• Follow up on the ACCESS application until DCF (Department of Children and Families) determines their eligibility.
• Assists patients/visitors to make any call to DCF, Social Security Administration, Health Plan, or any other call.
• Helps patients/visitors to request or activate their EBT (Electronic Benefits Transfer) card.
• Completes the N-400 (Application for Naturalization) or I-912 (Request for Fee Waiver Form) for our patients/visitors.
• Assists patients/visitors with the application for the Government Cells.
• Completes the application for the “American Passport”
• Completes all applications and handle all confidential information in an honest, ethical and professional manner.
• Ensures that all HIPAA standards are met.

Additional Duties & Responsibilities:

• Ensure compliance with all company policies
• Completes the DCF and Cano Health consent form and obtain the patient/visitor’s signature

Supervisory Responsibilities:

No supervisory responsibilities

Education & Experience:

• Must have High School diploma or equivalent or years of relevant experience.
• Previous experience in customer service.
• Previous experience with DCF or other Government assistance programs preferred or Immigration Services.
• Microsoft Office programs experience including Excel.

Knowledge, Skills & Proficiencies:

• Skill in operating phones, personal computer, software and other IT systems.
• Skill in oral communication
• Ability to communicate with employees, patients and other individuals in a professional and courteous manner.
• Ability to pay close attention to detail and to ensure accuracy of reports and data.
• Fluent in English and Spanish

Physical Requirements/Working Environment:

This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 50 lbs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel:

Work may involve some driving/traveling to assigned clinics.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.