Kiosk Implementation Manager

About Us

Think about your last hotel stay. Did you skip the front desk line with mobile check-in? Message the staff for extra pillows? Order a late-night snack with a tap on your phone? Then you’ve likely run into Canary in the wild.

Canary Technologies is the leading agentic AI platform for hotel and guest management, powering the digital infrastructure for more than 20,000 hotels in 125+ countries. The world's most renowned hospitality brands, including Marriott International, Four Seasons and Wyndham Hotels & Resorts, partner with us to increase revenue, improve operations and elevate the guest experience.

We’ve executed the largest deployment of autonomous AI systems in hospitality, building technology that fundamentally redefines how guests and hotels interact. It’s made us one of the top-funded hotel technology companies in the world, with nearly $200M raised to date.

Canary has been recognized as a 2024 and 2025 Deloitte Technology Fast 500™ company, Inc. 5000 fastest-growing company, and swept the 2026 HotelTechAwards, including Best Place to Work, #1 Guest Experience Platform, and the Hotelier’s Choice Award. We’re scaling our team to bring innovation to life faster than ever.

We're growing quickly, and we're looking for people who are passionate about their work, want to grow with us and are ready to take on more responsibility along the way. We value rigor and velocity in equal measure: high standards, fast pace, real ownership. If that's the environment you're looking for, this is the place for you.

Come join us! Let’s shape the future of hospitality together.

About the Role

As a Kiosk Implementation Manager, you’ll lead our US kiosk activation strategy, helping transform the guest experience for thousands of hotels and millions of guests. You’ll use your hotel operations expertise and reservation data to translate workflows - from walk-ins to complex group blocks and routing rules - into product requirements and configurations, working with Customer Success, Engineering, and Hardware to coordinate pre-deployment configurations remotely. You’ll lead on-site go-lives, train hotel staff, develop playbooks for different brands and property types across North America, EMEA, and APAC, and share field insights to shape product improvements. This hybrid role is based in NYC and requires 40–50% travel to hotel properties, primarily across the US, with less frequent international travel as needed.

What You’ll Do

• Lead end-to-end kiosk onboarding, from property qualification through post-go-live support
• Partner with Customer Success and Engineering to complete technical qualification questionnaires, assess Opera PMS readiness, and inform go/no-go decisions
• Configure and pair iPads, key encoders, and payment terminals with the PMS integrations team, and coordinate hardware logistics, including packaging, configuration validation, shipping, and delivery tracking until a logistics vendor is finalized
• Lead on-site deployments, run test reservations, and ensure the end-to-end check-in flow works with live guests
• Train hotel staff on kiosk use and post-deployment support using standard operating procedures
• Inspect live reservation data with tools such as the Reservations Visualizer to configure kiosks and advise hotels on group blocks, multiple folios, routing rules, OTA virtual cards, and night audit processes
• Document field gaps, issues, and suggestions, and work with Product and Engineering on improvements and scalable deployment playbooks

What We’re Looking For

• 4+ years of hands-on hotel operations experience as a Front Desk Agent, Front Desk Manager, Director of Rooms, or General Manager
• Expert-level Opera PMS proficiency across front desk, housekeeping, accounting, reservations, and night audit, including routing rules, shared reservations, multiple folios, refunds, and rate codes
• Deep understanding of hotel payment workflows, including authorizations, settlements, deposits, and reconciliation
• Experience handling group blocks, room sharing, split payments, complimentary stays, day-use reservations, walk-ins, and corporate billing, with knowledge of check-in/check-out standards and brand requirements and familiarity with key card systems, payment terminals, and channel managers
• Comfort with modern tools such as Slack, Notion, and Claude, and strong communication skills with hotel staff, engineering and product teams, and executive stakeholders
• Ability to travel 40–50% of the time for on-site implementations

Nice to Have

• Experience with other PMS platforms such as Mews, Guestline, Protel, or RMS Cloud, or with channel managers, revenue management systems, or central reservation systems
• Certification in Opera PMS or other hotel systems
• Experience training hotel staff on new technology implementations

Compensation

Target cash compensation ranges from $97,000–$105,000, including a fixed annual salary and a performance-based bonus paid quarterly.

This role also includes a stock option grant, subject to board approval.

Actual compensation will be commensurate with your skill level, experience, and specific work location.

Perks & Benefits

We work hard to make Canary a fun, rewarding, and high-energy place to work. Here’s how we take care of our flock:

Time Off

• Unlimited PTO: Take the time you need to truly rest and recharge.
• Holidays + Canary Days: Standard holidays plus monthly company-wide days off for a guaranteed long weekend.
• Birthday Holiday: A dedicated day off to celebrate you!

Travel & Office Flexibility

• Office Exchange: A travel stipend to visit the team in person at our SF, NY, or Dallas hubs.
• Canary Hotel Experience: Staying at a Canary hotel? We’ve got you covered with a credit toward your stay.
• Preferred Hotels Discount: Enjoy a minimum 30% off the best available rate at select partner hotels globally.

Growth & Community

• Self Improvement Club: A monthly budget to help you smash your personal goals.
• Professional Development: Level up your career with a dedicated learning stipend to fuel your skills and cross-functional connection.
• Referral Program: Help us grow the flock and score a cash bonus for successful hires.

Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.