Jobs in the United States

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SB
Lead Software Engineer
Small Business Consulting Corporation
Shreveport, LA
- $180,000 to $200,000 USD / year
The Lead Software Engineer leads development of SBCC's software platform supporting U.S. Air Force commercial technology discovery, industry engagement, project visibility, and transition.…
Added 3 mins ago
R
Director of Warranty, Operations & Maintenance-EPC
Rosendin
Anaheim, CA
- $182,900 to $240,100 USD / year
Lead and develop managers, technical professionals, and field service teams by establishing performance expectations, driving accountability, supporting talent development, and building…
Added 3 mins ago
Software Engineer, Amazon Foundational Security Services - Identity
Amazon.com Services LLC
Seattle, WA
- 3+ years of non-internship professional software development experience
Added 3 mins ago
Senior Software Engineer, Amazon Foundational Security Services - Identity
Amazon Development Center U.S., Inc.
Seattle, WA
- 5+ years of non-internship professional software development experience
Added 3 mins ago
Senior Healthcare & Life Sciences Solutions Architect, HCLS
Amazon Web Services, Inc.
Jersey City, NJ · New York, NY
- 5+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
Added 4 mins ago
On-call Environmental Scientist-Regional Air Quality Modeling
WSP
Durham, NC
Candidate will lead development and continuous improvement of modeling workflows, quality assurance procedures, analysis tools, and technical guidance documents supporting WSP's regional…
Added 4 mins ago
Software Engineering Manager, Core Storage
LinkedIn
Bellevue, WA
Drive the development of LinkedIn's next-generation, public-cloud-grade blob storage platform. Guide the blob storage team to establish a scalable, durable, secure, and cost-effective…
Added 5 mins ago
VP, Program Manager
NFP Corp
Austin, TX
REQUIRED: Troubleshooting - Advanced; Vendor Management - Advanced; Application Development - Advanced; Change Management - Expert; Cloud Computing - Advanced; Data Analysis - Advanced;…
Added 8 mins ago
Product Manager
Remote, United States
You will work with Sales, Marketing, Customer Success, Finance, Design, and Engineering through the full product lifecycle: discovery, roadmap planning, delivery, launch, and adoption. You…
Added 8 mins ago
Senior Customer Service Suprvisor
Watch Systems LLC
Mandeville, LA
Mandeville, LA / Hybrid (one remote day per week after the first six months) · This role is office-based in Mandeville, with one remote day per week available after the first six months
Added 9 mins ago
Director of Technical Operations
Pacific Seafood
Clackamas, OR
We are seeking a dynamic, solutions-oriented Director of Technology Operations to lead, scale, and optimize IT operations for our enterprise. Serving as a strategic partner to leadership…
Added 11 mins ago
Machine learning Engineer
Adidev Technologies Inc
California City, CA
…Apple, Spotify, US Bank, FedEx, and more. We're not just a software consulting company – we're a dynamic force shaping the future of technology. Partnering with industry giants, we…
Added 12 mins ago
Applications Engineer II
Third Wave Systems
Eden Prairie, MN
…journey with Third Wave Systems (TWS) solutions, from initial software evaluations through implementation, training, and ongoing success. This customer-facing role works closely with Sales,…
Added 12 mins ago
Senior Manager, Software Development Engineering
CVS Health
Work at Home, TX · Work At Home, AL · Work At Home, AR · Work At Home, AZ · Work At Home, CA · Work At Home, CO · Work At Home, CT · Work At Home, DC · Work At Home, DE · Work At Home, FL · Work At Home, GA · Work At Home, IA · Work At Home, ID · Work At Home, IL · Work At Home, IN · Work At Home, KS · Work At Home, KY · Work At Home, LA · Work At Home, MA · Work At Home, MD · Work At Home, ME · Work At Home, MI · Work At Home, MN · Work At Home, MO · Work At Home, MS · Work At Home, MT · Work At Home, NC · Work At Home, ND · Work At Home, NE · Work At Home, NH · Work At Home, NJ · Work At Home, NM · Work At Home, NV · Work At Home, NY · Work At Home, OH · Work At Home, OK · Work At Home, OR · Work At Home, PA · Work At Home, RI · Work At Home, SC · Work At Home, SD · Work At Home, TN · Work At Home, UT · Work At Home, VA · Work At Home, VT · Work At Home, WA · Work At Home, WI · Work At Home, WV · Work At Home, WY
This role requires a talented engineer who is versatile and creative. One who can not only lead and influence groups of teams, but be an integral part of a small tight team that will build…
Added 13 mins ago
Q
Quantum Computer Service Manager - 1132
Quantinuum
US Brooklyn Park, MN · US Broomfield, CO
- $174,000 to $233,000 USD / year
YOU MUST HAVE:
Added 13 mins ago
Advanced Test Systems Senior Scientist & Technical Lead
ARA Brand
Kirtland AFB, NM
The Applied Research Associates, Inc., Test Technology Division (TTD) is seeking an accomplished Senior Scientist to lead advanced research, development, testing, and evaluation activities…
Added 14 mins ago
RD
Lead Data Analyst
RR Donnelley
Remote, United States
- $107,000 to $171,200 USD / year
Statistical & Modeling Acumen: Must possess a strong foundation in probability theory, as well as linear, logistic, and multinomial regression · Specialized Modeling: Must have experience building customer and/or store segmentation models
Added 14 mins ago
Systems Reliability Engineer
Chef Robotics
United States
We're hiring a Systems Reliability Engineer to serve as a vital link between our customers and our engineering teams. In this role, you’ll work in the office, communicating with customers’…
Added 14 mins ago
Geotechnical Field Engineer
Terracon
Tempe, AZ · Phoenix, AZ
Provide engineering and consulting services for a broad array of projects and clients. This may include performing and/or leading field investigations, engineering analysis, calculations,…
Added 15 mins ago
A
Principal Systems Architect
Axiado
San Jose, CA
- $210,000 to $260,000 USD / year
As a Lead System Architect at Axiado, you will define the end-to-end architecture bridging silicon (ASIC/SoC), board-level hardware platforms, and low-level system software/firmware.…
Added 16 mins ago
Electrical Project Manager (Industrial)
Loenbro
Atlanta, GA
As an Industrial Electrical Project Manager at Loenbro, you will lead the planning, execution, and successful delivery of industrial electrical construction projects. Projects may include…
Added 18 mins ago
Account Manager – Channel Sales Rep
Amphenol and its Affiliated Companies
Liberty Lake, WA
…channel sales management to drive partner growth, opportunity development, and sell-through to end customers. Must be able to learn and develop technical product knowledge to provide…
Added 18 mins ago
Mechanical Design Engineer
Intuitive
Sunnyvale, CA
…surgical applications. Our da Vinci® Surgical Systems design engineering team is committed to utilizing cutting-edge research and technology to develop innovative solutions for our current…
Added 18 mins ago
AI
IT Manager
API International
Tualatin, OR
- $115,000 to $130,000 USD / year
API International is a privately held, family-owned manufacturing and engineering solutions company founded in Portland, Oregon, in 1979. For more than 45 years, we've been helping…
Added 19 mins ago
PWC - Building Automation Systems (BAS) Sales Engineer/Account Executive
Air Systems, Inc.
Visalia, CA
Lead customer presentations, site surveys, walkthroughs, and technical discussions.

Canals

Customer Success Manager

Remote, United States

Apply on jobs.ashbyhq.com About employer

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

ABOUT CANALS

Canals builds software for wholesale distributors, helping them operate more efficiently through automation and AI.

Our customers are the companies responsible for moving the materials that power the real economy; electrical supplies, plumbing products, roofing materials, HVAC equipment, and more. Every day, thousands of people rely on Canals to help process orders, manage purchasing, handle accounts payable, and streamline critical business workflows.

We're a profitable, rapidly growing company with a team of roughly 140 people distributed across North and South America. We care deeply about building great products, hiring exceptional people, and creating an environment where talented individuals can do the best work of their careers.

THE ROLE

We’re hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows - and we’re growing fast.

You’ll own the full post-sale relationship for a portfolio of accounts - leading onboarding, training, adoption, and renewals. This role blends relationship management with technical problem-solving and strategic enablement, ideal for someone who loves helping teams embrace new technology and scale with confidence.

At Canals, you’ll be empowered to contribute to the formation of new systems, playbooks, and protocols as we continue to grow. If you thrive in fast-moving environments, enjoy simplifying complex systems for non-technical users, and get energy from seeing your customers succeed, this role is for you.

WHAT YOU’LL DO

Own a portfolio of customer relationships, driving adoption, retention, and renewals.
Lead onboarding and customer training sessions to ensure quick, confident rollout across teams.
Monitor usage and engagement metrics to identify adoption gaps, expansion opportunities, and renewal risks.
Partner with Product and Engineering to surface customer insights and resolve issues efficiently.
Facilitate regular business reviews to demonstrate ROI and align on future goals.
Contribute to the creation and evolution of scalable systems, playbooks, and processes as we grow.
Champion a customer-first mindset across Canals, ensuring every customer interaction reflects our values.

WHAT YOU'LL BRING

Typically, 5-8 years in Customer Success for a B2B SaaS product.
Experience working in an early-stage startup and building playbooks, processes, or systems from scratch.
Demonstrated success driving product adoption, utilization and training end users.
Proven experience owning renewals and driving retention across a book of business.
Comfortable navigating ambiguity and taking initiative to create clarity and structure.
Strong communication and relationship-building skills across all levels of an organization.
Comfortable explaining technical concepts to non-technical audiences.
Organized, analytical, and proactive - you spot risks early and act quickly.
Experience supporting B2B or enterprise customers preferred.

BONUS POINTS

You’ve supported the launch or rollout of new products or features, helping define success metrics and feedback loops.
You have experience working with non-technical customers in industrial, logistics, or supply-chain environments.
You’re passionate about AI, automation, or operational efficiency in complex business systems.

WHY JOIN CANALS

We're building software that solves real problems for an industry that keeps the world running. Our customers rely on our platform every day to operate their businesses.

We've found strong product-market fit and continue to grow quickly, creating opportunities for people who want to have a meaningful impact on the trajectory of a company.

We believe great people build great companies. That's why we invest heavily in hiring, development, and creating an environment where talented individuals can do the best work of their careers.

You'll work alongside ambitious, thoughtful teammates who care deeply about what they do, challenge each other directly, and have a lot of fun along the way.

We value ownership, transparency, and continuous improvement. Good ideas can come from anywhere, and people are trusted to make things happen.

We're remote-first, flexible, and distributed across North and South America, bringing together talented people from a wide range of backgrounds and experiences.

Canals.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age.

Apply on jobs.ashbyhq.com About employer

More about this job

Skills

Onboarding
Problem solving
Customer relations
Customer insight
Communication skills
Relationship building
Logistics
Supply chain management

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Work requirements

Jobs in the United States