PATIENT ACCESS REP I

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JOB DESCRIPTION DETAILS

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Job Summary:

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Protects patient and hospital interests through excellent customer service for each patient, family member, visitor and staff during admission, registration and discharge processes and other duties as assigned.

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Education:

• Position requires a high school diploma or GED.

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Registration/Certification/Licensure:

• Not listed

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Experience:

• 6 months of experience in a customer service position, preferably in healthcare.

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Other Requirements:

• Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.

• Basic computer skills to include Windows, Microsoft Office, and internal computer systems.

• Basic knowledge of insurance plans, coverage types and medical terminology.

• Able to multi-task with numerous interruptions.

• Communicates effectively with all levels of staff and departments.

• Able to provide excellent customer service and communication skills that demonstrate the ability to adjust based on urgency of need.