Jobs in the United States

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Added 3 mins ago
UC
Program Analyst (Strategy and Resources)
U.S. Coast Guard
Washington, DC
- $121,785 to $158,322 USD / year
This vacancy is for a GS-0343-13, Program Analyst (Strategy and Resources) located in the Department of Homeland Security, U.S. Coast Guard, Deputy Commandant for Personnel (DCP), Office of…
Added 3 mins ago
AF
OPERATIONS RESEARCH ANALYST
Air Force Special Operations Command
Hurlburt Field, FL
- $106,437 to $138,370 USD / year
Attends meetings, conferences, briefings, and seminars related to program planning, advanced technologies, and support system concepts.
Added 3 mins ago
DC
MANAGEMENT AND PROGRAM ANALYST (BUSINESS PROCESS AND REQUIREMENTS ANALYST)
Defense Counterintelligence and Security Agency
Linthicum Heights, MD
- $143,913 to $187,093 USD / year
DCSA's Security Training (ST) Central Services component is seeking a Management & Program Analyst to provide program & business management support to 3 schoolhouses. In this role you will…
Added 5 mins ago
VH
Supervisory Program Specialist
Veterans Health Administration
Houston, TX
- $103,225 to $134,195 USD / year
The Supervisory Program Specialist serves in the Inpatient Nursing Services (INS) as the coordinator, advisor, analyst, and planner for the delivery of the health care services within INS.…
Added 5 mins ago
AF
MANAGEMENT ANALYST - DIRECT HIRE AUTHORITY
Air Force Materiel Command
Wright-Patterson AFB, OH
- $92,841 to $143,523 USD / year
…and work processes to include the Commercial Activities (CA) Program, Management Consultant Studies and Reengineering…
Added 5 mins ago
VH
Supervisory Program Analyst
Veterans Health Administration
Oklahoma City, OK
- $61,722 to $97,087 USD / year
The Supervisory Program Analyst (SPA) position is located in the Office of Medicine Service at the Oklahoma City VA Health Care System and serves as the coordinator, advisor, analyst, and…
Added 5 mins ago
IA
Operations Research Analyst
Immigration and Customs Enforcement
Washington, DC
- $102,415 to $158,322 USD / year
Organizational Location: This position is located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Chief Financial Officer, Office of Budget & Program…
Added 7 mins ago
AN
PROGRAM ANALYST (TITLE 32)
Army National Guard Units
Springfield, IL
- $61,722 to $80,243 USD / year
This National Guard position is for a PROGRAM ANALYST (TITLE 32), Position Description Number D1905000 and is part of the IL USPFO, National Guard.
Added 7 mins ago
DH
Management and Program Analyst
DHS Headquarters
Springfield, VA
- $102,415 to $133,142 USD / year
As a Management and Program Analyst, GS-0343-12, your typical work assignments may include the following:
Added 7 mins ago
VB
Program Analyst
Veterans Benefits Administration
Washington, DC
- $102,415 to $158,332 USD / year
Undertakes long- and short-range research and studies program activities to support the organization's business goals and objectives. Gathers and analyzes relevant data (Congress.gov, OMB…
Added 11 mins ago
Application Analyst Willow Inpatient
Intermountain Health
Albany, NY
The staff Analyst is responsible for providing technical support, configuration, and maintenance for various healthcare applications and their technologies throughout their lifecycle (e.g.,…
Added 12 mins ago
Fund Administration Senior Analyst
U.S. Bank
New York, NY
…smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in…
Added 12 mins ago
AE
Senior Analyst-Control Management
American Express
New York, NY
- $78,000 to $124,750 USD / year
US Consumer Control Management is looking for a Sr. Analyst of Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will…
Added 12 mins ago
OA
Program Analyst
Other Agencies and Independent Organizations
Washington, DC
- $121,785 to $158,322 USD / year
…liaison between the Department’s bureaus. You will serve as a Program Analyst within the CLS Litigation Support…
Added 12 mins ago
VB
Lead Management Analyst
Veterans Benefits Administration
Location Negotiable After Selection
- $107,446 to $139,684 USD / year
…abilities to successfully perform the duties of a Lead Budget Analyst and that is typically gained through work in or directly related to federal budget formulation and execution.…
Added 12 mins ago
NL
Financial Project Analyst- RED+F OPEX
NYU Langone Medical Center
New York, NY
- $66,299.99 to $93,492 USD / year
We have an exciting opportunity to join our team as a Financial Project Analyst (Real Estate Development & Facilities).
Added 13 mins ago
BTIG: Research, Equity Research Associate, Analyst (Chemicals)
U.S. Bank
New York, NY
BTIG seeks an Associate to support the Equity Research team in the Chemicals and Electronic Materials space. This individual will be responsible for assisting a Senior Analyst in covering…
Added 13 mins ago
NY
Information Technology Specialist 3 Information Security ref#26 (2 positions)
New York State Civil Service
Latham, NY
- $90,582 to $114,585 USD / year
Duties Description Under the direction of management within the Chief Information Security Office/Cyber Defense and Response/Vulnerability Management section, the Information Technology…
Added 14 mins ago
CA
Management and Program Analyst
Citizenship and Immigration Services
Williston, VT · Camp Springs, MD
- $76,463 to $118,204 USD / year
As a Management and Program Analyst, you will provide guidance, workload management and expertise on contracting systems that allow contracting staff to plan, award, and administer high…
Added 14 mins ago
VH
Program Analyst
Veterans Health Administration
Fort Bliss, TX
- $61,722 to $80,243 USD / year
The incumbent serves as a Program Analyst in the Accounting Section; Finance Service located at the EL PASO Veterans Health Care System. The incumbent is responsible for performing various…
Added 14 mins ago
VH
Registered Nurse - Clinical Documentation Improvement Advisor
Veterans Health Administration
Martinsburg, WV
- $70,938 to $135,855 USD / year
…to ensure a comprehensive clinical documentation improvement program. The CDI RNA participates in several facility documentation improvement councils, committees, and work groups. Duties…
Added 17 mins ago
VH
Program Analyst
Veterans Health Administration
Tucson, AZ
- $91,205 to $118,569 USD / year
The Southern Arizona VA Health Care System is currently recruiting for one Program Analyst in the Engineering Service at Tucson, Arizona. The incumbent serves as a Project Manager/Analyst…
Added 17 mins ago
NS
PROGRAM ANALYST
Naval Sea Systems Command
Keyport, WA
- $100,602 to $130,786 USD / year
You will serve as a PROGRAM ANALYST in the UNMANNED & THEATER UNDERSEA WARFARE SYSTEMS DEPARTMENT, BUSINESS & PLANNING OFFICE of NAVUNSEAWARCENDIV KEYPORT WA.
Added 17 mins ago
OO
Procurement Analyst
Office of the Secretary
Washington, DC
- $121,785 to $187,093 USD / year
This vacancy is for a Procurement Analyst in the Office of the Secretary within the Department of Commerce.
Added 19 mins ago
PA
Management and Program Analyst
Patent and Trademark Office
Alexandria, VA
- $169,279 to $197,200 USD / year
Experience in operational research and decision support for financial management programs and operations to advise senior leadership on organizational performance, program effectiveness,…

CalPrivate Bank

Help Desk Analyst

San Diego, CA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Make a Difference Where It Matters Most

At CalPrivate Bank, we believe banking is personal. We have deep roots in the communities we serve, and our client relationships are built on genuine care, thoughtful problem-solving, and unwavering integrity. Our solutions-based service, paired with best-in-class talent, sets us apart in the market, but it’s trust that defines who we are. It's our gold standard, the currency we trade in, and the foundation of every decision we make.

We’re looking for leaders who want more than a title. We’re looking for team players who want to make an impact. If you're driven to lead with purpose, ready to shape the future and have meaningful impact at a relationship-centered bank, CalPrivate Bank may be the place for you. Your Opportunity: Helpdesk Analyst

The Helpdesk Analyst serves as a key point of technical support for employees, helping ensure that technology works reliably, securely, and efficiently across the organization. This role is responsible for supporting, implementing, maintaining, and troubleshooting software applications, end-user hardware, and related technology while ensuring systems are maintained in accordance with applicable regulatory requirements and organizational policies and procedures. The ideal candidate combines strong technical troubleshooting skills with a service-oriented mindset. They are responsive, organized, curious, and comfortable translating technical issues into practical solutions for users with varying levels of technical expertise. This position requires a hands-on professional who can manage competing priorities, resolve issues efficiently, and contribute to a positive end-user experience.

What You’ll Do

Create, assign, update, prioritize, and resolve service requests and incidents through the IT helpdesk ticketing system, maintaining accurate documentation through resolution.
Monitor and respond to the IT Helpdesk phone line and other established support channels, providing timely and professional assistance to end users.
Consult with users to understand application and technology needs, business objectives, functionality, features, workflows, and input/output requirements.
Provide technical assistance and troubleshooting for software applications, hardware, access issues, errors, and other end-user technology concerns.
Implement, configure, maintain, and support assigned software applications, ensuring appropriate functionality, security, documentation, and adherence to organizational standards.
Coordinate and implement software patches, upgrades, and application updates following appropriate testing and validation prior to production deployment.
Image, configure, deploy, maintain, and troubleshoot desktops, laptops, peripherals, and other end-user technology.
Travel to office locations as needed to support hardware deployments, installations, upgrades, and onsite troubleshooting.
Develop, edit, maintain, and distribute required or requested system and operational reports.
Train and assist end users in effectively utilizing applications, systems, and technology tools, including communicating changes and new functionality.
Identify recurring technical issues, investigate root causes, and partner with appropriate internal or external resources to drive resolution.
Maintain accurate technical documentation, procedures, configurations, and support records.
Follow established information security, access management, change management, and technology control procedures.
Adhere to all applicable banking regulations, privacy requirements, information-security standards, and organizational policies and procedures, including requirements related to customer and financial information.
Perform other duties and technology-related projects as assigned.

AML/CFT/Compliance Responsibilities This position includes direct interaction with customers and prospects and therefore includes responsibilities relating to BSA/AML. The employee is responsible for understanding and following the Bank’s BSA/AML policies including elevating suspicious activity to the BSA Officer. Additionally, the employee is required to understand and follow the Bank’s compliance program.

Who You Are Experience & Expertise

Previous IT Helpdesk, Service Desk, Desktop Support, or similar end-user technology support experience required.
Experience working with IT ticketing/service management systems and managing incidents and service requests through resolution. Experience with ServiceNow preferred.
Hands-on experience troubleshooting desktop and laptop hardware, software applications, peripherals, and common end-user technology issues.
Experience imaging, configuring, deploying, and maintaining workstations.
Working knowledge of software installation, application updates, testing, patching, and troubleshooting.
Strong customer-service orientation with the ability to communicate effectively with users at all levels of technical proficiency.
Strong analytical, problem-solving, organizational, and documentation skills.
Ability to travel between office locations as business needs require.
Experience working within banking, financial services, or another highly regulated environment is preferred.

Mindset & Values

You lead with accountability, integrity, and consistency.
You thrive in a collaborative environment where transparency and follow-through matter.
You model professionalism, calm under pressure, and a solutions-oriented mindset.
You embrace data-driven decision-making while maintaining a client-first perspective.
You embody CalPrivate’s culture, heart for client, excellence in service, and deep commitment to the Bank and its people.

Physical Demands

May require frequent travel between regional offices to support team members, clients, and cross-functional initiatives.
Ability to sit or stand for extended periods of time.
Ability to physically use a keyboard/mouse
Ability to walk to and from workstations
Ability to frequently lift and/or move up to 10lbs and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision and ability to adjust focus

Why CalPrivate Bank?

This isn’t just another bank job. At CalPrivate Bank, you will be part of something bigger. Our day-to-day operations and projects don’t just impact a balance sheet, they influence real people, real businesses, and the communities we proudly serve. We are guided by our commitment to relationships, solutions, and trust. And we’re building a team of people who reflect those values in everything they do. If you’re looking for a place where your work will matter, your ideas will be valued, and your growth will be supported, welcome to CalPrivate Bank! Ready to lead with purpose?

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More about this job

Skills

Technical support
Troubleshooting
Documentation
Troubleshoot
Cybersecurity
Change management
Anti-money laundering
Regulatory compliance
ServiceNow
Customer service
Problem solving
Decision making

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