Jobs in the United States

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Added 7 mins ago
CO
Recreation Supervisor - Ice
CITY OF ASPEN
Aspen, CO
- $33.95 to $50.92 USD / hour
Creates and maintains Ice program and facility information on the website, voicemail, and publications, including RecTrac and web page.
Added 9 mins ago
Software Engineer (Platform Software Engineer), G&A Solutions Engineering (GSE)
Apple
TX
Familiarity with Java web (e.g. ServiceTalk, Spring, Dropwizard, Quarkus, Micronaut, etc.) and unit testing frameworks (e.g. JUnit, Mockito, etc).
Added 11 mins ago
IT Service Center, Global Systems Analyst Intern- Summer 2027
Encore Global
Schiller Park, IL
Familiarity with web technologies (JavaScript, HTML, CSS) and Microsoft 365 tools.
Added 11 mins ago
IT Application Development Intern – Summer 2027
Encore Global
Schiller Park, IL
…applications. You will be handed extending and upgrading the existing web-based code, evaluating database query improvements, upgrading web and mobile applications, and writing new reports…
Added 14 mins ago
ND
Senior Java Developer
NTT DATA Americas, Inc.
Plano
- $95,000 to $125,000 USD / year
We are currently seeking a Senior Java Developer to join our team in Plano, Texas (US-TX), United States (US).
Added 16 mins ago
Product Manager, Sites & Studio
Bask Health
Remote, United States
We're looking for someone who understands modern web technologies, communicates effectively with engineers, and can take ownership of product initiatives from discovery through launch and…
Added 16 mins ago
Product Manager, Merchant Platform & Commerce
Bask Health
Remote, United States
Experience working on SaaS products, business management platforms, enterprise applications, or complex web-based software.
Added 16 mins ago
Product Manager, Data & Intelligence / BaskQL
Bask Health
Remote, United States
Experience working on SaaS products, analytics applications, business software, or complex web-based platforms.
Added 16 mins ago
Product Management Intern
Bask Health
Remote, United States
Familiarity with JavaScript, TypeScript, React, Next.js, or modern web development tools.
Added 16 mins ago
Product Builder, Early Career
Bask Health
Remote, United States
Foundational understanding of web applications, software development, and how technical products are built.
Added 16 mins ago
Patient Experience Product Intern
Bask Health
Remote, United States
Understanding of accessibility principles and responsive web design.
Added 16 mins ago
Merchant Experience Product Intern
Bask Health
Remote, United States
Foundational understanding of websites, web applications, and how software products are built.
Added 16 mins ago
Junior Product Manager, Patient Experience
Bask Health
Remote, United States
Foundational understanding of software development, web applications, and how software products are built.
Added 16 mins ago
Associate Product Manager, New Grad
Bask Health
Remote, United States
Foundational understanding of software development, web applications, and how technology products are built.
Added 16 mins ago
Associate Product Manager
Bask Health
Remote, United States
Foundational understanding of software development, web applications, and modern technology products.
Added 16 mins ago
Apprentice Product Manager
Bask Health
Remote, United States
Foundational understanding of software development, web applications, and how software products are built.
Added 16 mins ago
AI Product Intern
Bask Health
Remote, United States
Basic understanding of software development concepts, APIs, and web applications.
Added 16 mins ago
Application Network Engineer
World Wide Technology
Maryland Heights, MO
+ Support Web Application Firewall (WAF) policy configuration and tuning, along with other edge protection capabilities on our F5 platforms, coordinating with application owners, internal…
Added 17 mins ago
Administrative Assistant
REPUBLIC SERVICES, INC.
Phoenix, AZ
4 days per week in office, 1 day per week remote
Added 18 mins ago
Director, Dietary Services
Northern California Behavioral Health System
Sacramento, CA
Must have completed a program approved by the California Department of Public Health or equivalent regulatory authority · AND must have at least 1 year of experience managing food services and nutrition care in a hospital setting
Added 20 mins ago
Manager Advanced Analytics and Products
Northrop Grumman
Remote, United States
Must have the ability to obtain and maintain a security clearance
Added 21 mins ago
Named Account Manager - SLED Mid Market -FL
Proofpoint, Inc.
FL
Location: Candidate must reside in Florida and be able to travel within the assigned territory, including Florida, Georgia, Alabama, and Mississippi
Added 21 mins ago
Senior Associate, Cloud and Platform Security
KPMG LLP
Miami, FL · Orlando, FL · Tallahassee, FL · Tampa, FL
Design and implement cloud security controls and architectures across platforms such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud, including identity and access…
Added 21 mins ago
Manager, Cloud and Platform Security
KPMG LLP
Miami, FL · Orlando, FL · Tallahassee, FL · Tampa, FL
Design and implement cloud security controls and architectures across platforms such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud, including identity and access…
Added 21 mins ago
Director, Cloud and Platform Security
KPMG LLP
Miami, FL · Orlando, FL · Tallahassee, FL · Tampa, FL
Design and implement cloud security controls and architectures across platforms such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud, including identity and access…

CallRail

Technical Support Specialist - Tier II

Atlanta, GA, United States

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

The Position

CallRail is looking for a Technical Support Specialist (Tier II) to join our team. Tier II specialists act as our senior technical detectives - taking point on complex integrations, data attribution discrepancies, and advanced product workflows. You will bridge the gap between front-line support and core engineering, taking ownership of tricky technical issues to resolution while helping uplift our Tier I team.

What You'll Do

Technical Escalations: Own end-to-end investigation for escalated tickets involving telephony (call routing), web script behavior (DNI), webhooks, API requests, and third-party integrations (e.g., Google Ads, GA4, Salesforce, HubSpot).
Root-Cause Investigation: Use browser developer tools, server logs, API testing tools (like Postman), and database queries to isolate whether an issue stems from CallRail, a client's site code, or a third-party endpoint.
High-Quality Handoffs: When identifying problem tickets or escalating issues to internal partners, thoroughly document identified failure points, reproducible test steps, payload logs, and diagnostic findings to ensure proper prioritization and solutioning for customers.
Knowledge Sharing: Turn freshly solved complex cases into actionable notes to reduce repeat escalations.
Technical Consultation: Assist customers via all channels and scheduled screen-share calls to guide them through complex setups or tricky technical troubleshooting.
Stakeholder Communication: Provide calm, objective, and timely technical updates during high-priority incidents to leadership, Account Managers, and Sales, managing expectations with clarity and tact.

What You'll Need

Troubleshooting Aptitude: Proven experience isolating root causes in complex software ecosystems where documentation may not have an immediate answer.
Web Tech Familiarity: Practical understanding of web fundamentals - reading HTML/CSS, basic JavaScript behavior, inspecting web pages (DevTools Network/Console tabs), and understanding REST API structures (JSON payloads, status codes).
MarTech & Attribution Knowledge: Familiarity with how digital marketing tracking works (UTM parameters, URL query strings, conversion tracking in Google Ads/GA4).
Technical Communication: Ability to translate dense technical realities into simple explanations for customers, while understanding the technical logic of the product enough to communicate with developers.
Resourcefulness & Critical Inference: Ability to independently test hypotheses in a sandbox environment using our product tools and online technical documentation before escalating.
Interpersonal & Departmental Diplomacy: Ability to communicate professionally and constructively across technical and non-technical departments (from software engineers to executive leadership and sales reps).

If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.

Additional Perks

Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
Competitive HSA with company matching
Paid parental leave
Flexible vacation policy
401K options with company dollar-for-dollar match
Employee stock options available from day one
$2,000 annual educational allowance
Catered lunch every Tuesday * an in-office perk
MARTA transportation or office parking expenses covered
Employee charitable donation company match, up to $500 annually
Regular company outings and events
Hybrid work options with $500 office stipend to set up your home office
Designated bike storage

Learn more: https://www.callrail.com/about/

You Are Welcome Here

CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

Continuous adoption of AI technologies is essential to this role. You will be expected to leverage AI platforms to streamline operations, solve complex problems, and stay ahead of industry benchmarks.

This position is based out of our Atlanta office. Through December 2026, employees are expected to work in the office on Tuesdays and Thursdays. Beginning in January 2027, CallRail will transition to a 3 day hybrid work model. Employees will work in the office on Mondays, Tuesdays, and Thursdays.

Apply on job-boards.greenhouse.io About employer

More about this job

Skills

Technical support
Call routing
Google Ads
Google Analytics
Salesforce
HubSpot
Postman
Prioritization
Assist customers
Troubleshooting
Communication skills
Sales
Documentation
HTML
CSS
JavaScript
Digital marketing

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Work requirements

Jobs in the United States