Jobs in the United States

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Ophthalmic Account Manager
ForTec Medical
Atlanta, GA
…industry dynamics of the US Healthcare market. Proficient in CRM systems (e.g., Dynamics 365 or Salesforce) and Microsoft Office Suite.…
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KCI Technologies Inc.
Nashville, TN
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Wastewater Treatment Project Manager
AECOM
Cleveland, OH
- $120,000 to $180,000 USD / year
…engineering experience in municipal conveyance and pumping systems for immediate employment in our Cleveland or Columbus office. This role offers an exciting opportunity to focus on client…
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Barrington, RI
Maintain tracking systems for medication-only, Clozaril, and Buprenorphine clients to support compliance with clinical timelines
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Contracts Manager
Riverside Research Institute
Fairfax, VA
Proficiency with contract management and ERP systems, preferably Deltek Costpoint.
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VP, Accounting
FORT Robotics
Remote, United States
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Associate Sales Representative - Medical Device Sales - 16
Rep-Lite
San Jose, CA
- $90,000 USD / year
Learn healthcare economics, reimbursement, and clinical workflows within physician offices and health systems
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Integration Test Engineer Senior
Modern Technology Solutions Inc
Dayton, OH · Dayton
…Operational Testing (OT) of tactical command and control (C2) systems. This position will be co-located with the customer at WPAFB. The majority of the work will be performed in the…
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Assistant Store Manager
The Webster US LLC
Atlanta, GA
…receipt and processing, markdown optimization and replenishment systems while maintaining a clean…
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Exceptional Student Services Instructional Assistant - Specialized Program
Peoria Unified School District
Glendale, AZ
Supporting the implementation of specialized program structures, instructional methods, and behavior systems with fidelity as directed by program guidelines.
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Inspector
VSC Fire & Security
Texarkana, AR
…security solutions, including fire suppression and detection systems, fire sprinklers, alarms and security…
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EHS Manager
Castelion Corporation
Torrance, CA · Torance, CA
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Project Controls Manager - Power
Worley
Houston, TX
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Social Services Worker 2 - PCN #14021
SOUTH CENTRAL OHIO JOB AND FAMILY SERVICES
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Background checks consistent with requirements in OAC 5101:2-5-09 must be completed at employment and every five years following, including but not limited to the following systems:
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Call Center Remote

Call Center Representative - Remote

Remote, United States

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Job details

Apply by: Nov 10, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

Overview

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

The primary function of the REMOTE Call Center Representative is to effectively handle all inbound support calls for Vision Innovation Partners affiliated Ophthalmology offices by providing excellence in customer service.

Position is fully REMOTE. Applicants must reside in one of the following states to be considered and eligible for hire: PA, MD, VA, DC, FL, GA.

Responsibilities include but are not limited to answering new and existing patient inquiries, scheduling/rescheduling appointment requests, and completing daily administrative tasks for our growing Call Center support team.

The right candidate must have excellent interpersonal and communication skills, be detail oriented, and have a proven track record of being a team player. Additionally, candidates must have a high level of proficiency at handling customer service inquires and/or medical appointment scheduling. Experience in a health/patient care environment is desired.

Responsibilities

What You Will Do:

Respond to incoming calls efficiently and effectively with the highest level of quality service.
Handle inbound calls with the goal of increasing business through customer satisfaction and retention.
Answer general questions from patients with courtesy and patience.
Confirm, schedule, and reschedule appointments, as necessary.
Follow up with patients on scheduled appointments
Update patient demographics.
Collect and verify insurance information
Make outbound calls to patients and clinics.
Handle online appointment requests.
Handle email inquiries.
Task messages to clinics.

What You Will Bring:

Excellent customer service and communication skills
Knowledgeable in Microsoft Word, Outlook, and Excel as well as accuracy in data entry/typing & computerized scheduling systems (EMR/EHR)
Bi-lingual (English/Spanish) preferred (but not necessary)
Professional and confidential work ethic maintaining patient privacy by adhering to all applicable HIPAA regulations.
Ability to handle multiple inbound calls in a fast-paced, challenging environment.
Ability to multitask and navigate several systems at the same time.
Positive cheerful attitude.
Demonstration of critical thinking skills.
Excellent time management skills.
Ability to prioritize tasks.
Work collaboratively & courteously with all other departments to ensure a positive patient experience.
Perform various administrative functions and other duties/projects as assigned.

Qualifications

ALL SHIFTS ARE IN EASTERN STANDARD TIME (EST)

The shift(s) we are currently hiring for:

Monday through Friday 8:30AM - 5:00PMCandidates must have a pleasant speaking voice, professional mannerisms, excellent computer skills, reliable internet, a quiet dedicated space to work from and work well in a fast-paced environment.

What we offer:

Competitive compensation package
Excellent comprehensive benefits
401(K)
Significant eye care discounts
Continuing education allowances
Career growth and development
PTO and holidays off

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Employees will be provided with company computer and equipment.

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More about this job

Skills

Communication skills
Customer service
Scheduling
Patient care
Answer incoming calls
Microsoft Word
Microsoft Outlook
Data entry
EMR
EHR
Multitask
Critical thinking
Time management
Prioritization
Computer skills

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