Archived listing. The details below describe a past opening.
About the Role:
The Intake Manager plays a critical role in overseeing and optimizing the patient intake process within a healthcare or social assistance setting. This position ensures that all incoming patient information is accurately collected, assessed, and processed to facilitate timely and effective care delivery. The Intake Manager collaborates closely with clinical teams, administrative staff, and external partners to streamline workflows and improve patient experience from the initial point of contact. By managing intake staff and implementing best practices, the Intake Manager helps maintain compliance with regulatory requirements and organizational standards. Ultimately, this role drives operational efficiency and supports the organization's mission to provide high-quality, compassionate care to the community.
Minimum Qualifications:
- High School diploma, GED or equivalent.
- Minimum of 5 years experience in home infusion.
- Ability to work independently and stay on task, while maintaining a willingness to help co-workers as necessary.
- Understanding of RCM, billing and reimbursement issues.
- Ability to maintain accurate and detailed charts/notes in the company system.
- Experience in DME/Infusion medical billing home infusion/specialty preferred.
- Must be detail oriented.
- Knowledge of HCPC coding and ICD-9 coding.
- Must be able to communicate articulately and comprehend written and verbal communications.
- Must be able to function efficiently in a stressful work environment.
- Basic computer skills essential.
Responsibilities:
- Reports directly to VP of Admission Services
- Provides oversight and direction to intake teams for acute therapies related to payor and billing questions.
- Works with RCM Manager on intake related claims rejections, holds and delays
- Monitors bad debt adjustments and works with VP Admission Services to identify root cause and corrections.
- Works with RCM Manager on payor related issues to ensure clean claims, including intake training and process adjustments.
- Serves as backup to Intake Team in cases of high volume or staff shortages.
- Provides support to Insurance Verification and Prior Authorization teams in specialty, acute and AIC to ensure processes prevent errors.
- Provides feedback to VP of Admission services related to workflow issues and improvements.
- Provides training for new staff, and new and changed processes to intake teams.
- Works with the VP of Admission Services to develop standardize SOP for all intake related functions; acute, specialty, AIC
- Reviews and Audits insurance verification and authorizations to ensure accuracy
- Reviews and audits Intake processes to ensure compliance with processes
- Exhibits a positive, courteous, respectful and helpful attitude to clients, co-workers, and management team.Understands and achieves team and individual goals as determined by supervisors.
- Promotes company culture by adhering to all policies and procedures
- Adapts to and demonstrates the ability to deal with frequent changes in the work environment
- Accepts constructive criticism and makes changes to accommodate the need
- Is a self starter and takes initiative to learn
- Other tasks/duties as assigned
- Complete understanding of confidentiality with respect to Company proprietary information as well as information concerningpatient/client care; complying with all federal and state laws as apply to confidentiality of protected health information (PHI) and electronic protected health information (EPHI); and following HIPAA guidelines regarding readily identifiable protected health information.
Skills:
The Intake Manager utilizes strong organizational skills daily to manage multiple client cases and ensure all intake documentation is complete and accurate. Leadership and communication skills are essential for guiding the intake team, providing training, and collaborating with other departments to resolve issues efficiently. Analytical skills are applied to interpret intake data and generate actionable insights that drive process improvements. Proficiency with client management software and reporting tools enables the manager to streamline workflows and maintain compliance with data privacy standards. Additionally, problem-solving abilities help the Intake Manager address challenges proactively, ensuring a positive experience for clients and staff alike.
