Commander

Job Description and Duties The Information Technology Manager II (ITM II) serves as the Commander of the Technology Infrastructure Section and is responsible for planning, organizing, directing, and coordinating statewide information technology infrastructure and support services in support of the Department's mission. The incumbent provides executive oversight of the Customer Services Group and Network Services Group and is responsible for enterprise technology operations, service delivery, network infrastructure, information security engineering, technology lifecycle management, disaster recovery planning, and strategic technology initiatives. The ITM II provides leadership for complex information technology projects, resource planning, vendor management, budgeting, policy development, and operational governance while ensuring compliance with State and Department requirements. The incumbent establishes strategic direction for enterprise service delivery through Information Technology Service Management (ITSM) practices, oversight of the ServiceNow platform, service catalog governance, and continual service improvement efforts designed to enhance customer experience, operational efficiency, and technology service reliability across the Department. You will find additional information about the job in the Duty Statement. Working Conditions Monday through Friday, 0800-1700 hours. This is an office centric position. Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY MANAGER II Additional Documents
• Job Application Package Checklist
• Duty Statement Department Information California Highway Patrol Technology Infrastructure Section 601 N 7th Street Sacramento, CA 95811 The mission of the California Highway Patrol is to provide the highest level of Safety, Service, and Security. The California Highway Patrol offers challenging and exciting careers in the field of law enforcement. If you are interested in diversity, challenges, and opportunities, the CHP invites you to apply to become a part of our professional organization. We remain competitive and current with training and technology, keeping the citizens of California safe. We have many employment opportunities, and we invite you to look into the California Highway Patrol for your future.

Department Website:

https://www.chp.ca.gov Special Requirements • The position(s) require(s) a Background Investigation be cleared prior to being hired. Possession of Minimum Qualifications will be verified prior to appointment. To satisfy the minimum qualification requirement with education, you must include your unofficial transcript(s)/diploma for initial review. Original diploma or official, sealed transcripts will be required prior to the start date. Applicants with foreign transcript(s)/degree(s) must provide a third-party transcript/degree credential evaluation that indicates the number of units to which the foreign coursework is equivalent. The Statement of Qualifications (SOQ) serves as documentation of each applicant’s ability to present information clearly and concisely in writing. Utilizing two pages with 12 point arial font, provide answers to the following three questions. Place the questions in-line and numbered accordingly with your answers. Restating the question in the SOQ response is not necessary.

1. Describe a time when you led a complex information technology organization, program, or service delivery function. In your response, explain your approach to strategic planning, resource management, service delivery, stakeholder engagement, and how you measured organizational success.
2. The Technology Infrastructure Section is responsible for maintaining critical technology services that support Department operations. Describe your experience leading enterprise infrastructure, network, cybersecurity, or operational support teams. Include how you managed risk, ensured service reliability, addressed major operational challenges, and balanced business needs with security and compliance requirements.
3. Describe your experience managing managers, supervisors, and technical professionals in a large or complex organization. In your response, discuss your leadership philosophy, approach to employee development, succession planning, performance management, and how you foster collaboration and accountability across multiple teams. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Demonstrates experience leading complex information technology organizations and managing diverse technical teams responsible for infrastructure, customer support, networking, cybersecurity, and enterprise technology services. Possesses exceptional verbal and written communication skills and the ability to effectively communicate with executives, stakeholders, technical staff, control agencies, and external partners. Demonstrates strong strategic planning, organizational leadership, project and portfolio management, budget administration, and vendor management capabilities. Exhibits a commitment to outstanding customer service through the implementation of service delivery best practices and continual service improvement initiatives. Possesses strong analytical, problem-solving, and decision-making skills with the ability to evaluate risks, establish priorities, and develop practical solutions to complex business and technology challenges. Be dependable, collaborative, adaptable, and capable of fostering a culture of accountability, teamwork, innovation, and professional development.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website. Newer gated campus located close to Downtown Sacramento; offers free parking, electric vehicle charging stations, ATM machine, gym, on-site Bistro, and is close to a light rail station. Close to bike/walking paths along the American River. Additional Application Submission Requirements Interested individuals shall submit a Criminal Record Supplemental Questionnaire and a Statement of Qualifications with their STD. 678 Employment Application. Hard copy applications must also include the classification title, job control number (JC-538537) and/or position number 388-043-1406-956 on the application. It is required to submit work/employment experience, dates, hours worked, supervisor names and supervisor phone numbers on the application in descending order, starting with your current job. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed state application may not be considered. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, the Equal Employment Opportunity page, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position. Although the intent is to fill this vacancy as soon as possible, the exact duration of the selection process can vary and is unknown at this time. Other Please note: To obtain list eligibility, you will need to take and pass an examination for the classification to establish list eligibility prior to a job offer. Please visit the link below to search for an examination. https://www.calcareers.ca.gov/CalHRPublic/Search/ExamSearch.aspx Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee receives a temporary reduction in pay in exchange for PLP 2025 leave credits. The percentage of the temporary salary reduction and the number of PLP 2025 leave credits are determined by the position’s assigned bargaining unit. The salary range(s) included in this job advertisement do not reflect the temporary salary reduction.