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Superintendent
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Work closely with cross-functional teams, including operations, maintenance, and leadership, to ensure successful project execution.
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Head of Revenue Operations
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Medford Square Branch - Regional Member Specialist
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Caliber Holdings LLC

Technologist, Workday Environment Release Manager

Lewisville, TX, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Service Center

CSCS TXESSENTIAL DUTIES:

Platform Engineering

Own Platform Deployment Readiness Governance: design and operate the deployment readiness criteria, pre-flight checklists, risk assessments, and approval workflows that gate all Workday changes from sandbox development through production deployment.
Serve as the COE’s primary owner and representative to the Enterprise Change Advisory Board (CAB) - authoring, presenting, and defending Workday change requests in accordance with enterprise change control policies, risk classification standards, and CAB governance protocols.
Ensure full adherence to enterprise Change Control processes for all Workday platform changes - including standard, normal, emergency, and expedited changes - maintaining complete audit trails, rollback plans, and post-implementation review documentation for every deployment.
Govern configuration versioning across all Workday tenant environments - establishing tooling standards, naming conventions, and version control practices that ensure configuration states are documented, comparable, recoverable, and audit-ready at every point in the development lifecycle.
Collaborate with Infrastructure & Operations (Help Desk) to align Workday platform change windows with enterprise Technology freeze periods, maintenance schedules, and incident management protocols, ensuring zero uncoordinated production activity.
Establish and maintain internal COE engineering standards: peer review processes, sandbox usage policies, environment access governance, and promotion workflow documentation that scale with team growth and platform complexity.

Environment & Release Management

Own and execute the Workday Tenant Lifecycle Strategy - governing sandbox provisioning and configuration, scheduled tenant refreshes, Customer Central transport management, implementation tenant readiness, and environment-to-environment migration planning across the full Workday tenant portfolio.
Manage all Workday tenant refreshes end-to-end: planning refresh windows, coordinating cross-functional impact assessments, executing pre-refresh data masking (ex. Kainos Smart Shield), validating post-refresh environment integrity, and communicating status to all business and technical stakeholders.
Administer and continuously improve data masking solution - maintaining masking rule sets, coordinating masking execution pre-refresh, validating masked environment data quality, and ensuring enterprise compliance with data privacy and security.
Administer Workday Customer Central for transport and configuration promotion - managing transport packages, promotion requests, and cross-tenant migration workflows in strict alignment with COE change control standards and CAB governance requirements.
Build and own the Workday Release Calendar - integrating Workday’s bi-annual feature release schedule, internal COE project releases, integration deployments, Extend application releases, and enterprise blackout periods into a single governed calendar that all COE and business stakeholders plan and commit against.
Operate the Release Intake and Alignment process - triaging, sizing, scheduling, and communicating all release candidates through a structured intake workflow that balances delivery demand with platform stability, change risk, and business readiness.
Lead Deployment Automation maturity initiatives - identifying manual, error-prone deployment steps and driving automation of configuration promotion, pre/post-deployment validation, and rollback procedures to accelerate release velocity and eliminate avoidable human error.
Govern Development Tooling and Configuration Versioning standards - evaluating, implementing, and maintaining tools that provide configuration tracking, change comparison, audit history, and version recovery capabilities across all Workday tenant environments.

Cross-Functional Partnership & Stakeholder Engagement

Build and sustain strong working relationships with stakeholders.
Partner with COE functional leads across Product Mgmt & Governance, Integrations, Reporting & Analytics, Security, HR and Finance to align release scheduling with project delivery timelines, business readiness requirements, and stakeholder communication plans.
Translate complex Workday platform mechanics - tenant architecture, Customer Central transports, data masking, release mechanics, deployment automation - into clear, business-relevant language for non-technical stakeholders and Technology leadership.
Partner with business teams to gather operational requirements, understand the downstream impact of platform changes on business processes, and establish a trusted advisory relationship.
Support COE governance forums with regular environment and release reporting: release dashboards, upcoming change summaries, environment availability calendars, and post-release health reports.

SKILLS & COMPETENCIES:

Technical Skills

Workday Platform Architecture: Deep expertise in Workday tenant structure, environment types (sandbox, implementation, production), and the interdependence between functional areas as they affect environment and release management.
Workday Customer Central: Hands-on experience managing transport packages, configuration promotion requests, and cross-tenant migration workflows within the Customer Central framework.
Release & Change Management: Proven experience designing and operating enterprise release management and ITSM change control processes (ITIL-aligned), including active CAB participation and change authority representation.
DevSecOps: Working knowledge of DevSecOps principles applied to SaaS platform operations - including configuration versioning, deployment automation, change gating, security-by-design, and audit trail management.
Data Masking: Experience administering Workday data masking solutions (including Kainos Smart Shield), configuring masking rule sets, and governing data protection compliance across refreshed tenant environments.

Leadership & Business Competencies

Strong governance and process discipline - comfortable both designing formal frameworks and operating within them, with an ability to balance rigor with delivery.
Exceptional communication and stakeholder management skills - able to represent Workday platform complexity credibly in enterprise Technology governance forums.
Highly organized with exceptional attention to detail - capable of managing multiple concurrent release streams, environment events, and change requests without allowing quality or communication standards to slip.
Problem-solver with a resilience mindset - thrives in high-pressure situations, leads calmly through incidents and release complexity, and drives permanent solutions rather than temporary workarounds.

EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS:

5+ years of hands-on experience managing Workday platform environments, including tenant lifecycle management, release management, and change control governance in a large, complex Workday implementation.
Demonstrated experience with Workday AI/ML capabilities as applied to platform monitoring and operational analytics.
Proven experience serving as a Change Advisory Board (CAB) representative for a Workday or enterprise SaaS platform, including authoring and presenting formal change requests.
Experience administering Workday Customer Central for transport and cross-tenant configuration promotion.
Hands-on experience with data masking tools in a Workday context; Kainos SmartS hield experience strongly preferred.
Experience applying ITSM frameworks (ITIL preferred) to Workday or enterprise SaaS platform operations, including incident, problem, and change management.
Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.

CERTIFICATIONS, LICENSURES, AND LANGUAGE SKILLS (If needed):

Workday Pro Certification in one or more functional areas, such as Platform, HCM, Finance, Payroll, Security (required).
ITIL Foundation Certification (preferred)
Kainos SmartShield administrator experience (a plus)

PHYSICAL REQUIREMENTS:

Position requires little to moderate physical activity. Handling of average weight objects up to 15 pounds; occasional standing or walking; frequently at a keyboard, workstation, or desk.

WORK ENVIRONMENT:

Work is typically in a normal office administrative environment involving minimal exposure to physical risks. Hybrid / remote-eligible schedule available. Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.

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Skills

Documentation
Technical support
Workflow
Scheduling
Stakeholder management
Reporting
Communication skills
Leadership
Business processes
Workday
Change management
IT service management
ITIL
Data protection
Regulatory compliance
Attention to detail
ML
Computer science
Payroll

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