Jobs in the United States

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Risk Manager, Fundamental Equities
Millennium
New York
Degree in a technical or quantitative field; an advanced degree in Financial Engineering or a similar discipline is preferred.
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Programmer Analyst I (Planning & Development)
Shelby County
Memphis, TN
…develop, maintain, and optimize SQL scripts and Crystal Reports to support our division’s data management and reporting…
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Expert Data Protection Engineer
Experian
United States
10+ years of experience in information security engineering or a related field, including time as a subject matter expert or technical advisor to management
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Platform Engineer
GovSignals
Remote, United States
We're hiring a Platform Engineer to expand our platform engineering team. You'll work directly with the CTO and own the infrastructure and security of a platform that runs in commercial…
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Quality Inspector - 1st Shift
USABB ABB Inc.
Pinetops, NC
…controls, training on tools and methodologies. Each day, you will support activities related to quality management within the organizational unit. You will also showcase your expertise by…
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Mechanic-B
RFR US
Cheyenne, WY
…liquid handling solutions, we’re recognized for our systems engineering expertise, cost-effective problem solving, and the high value we deliver to organizations facing critical liquid…
Added 1 min ago
Senior Transportation & Traffic Engineering Lead
Egis Group
Austin, TX
We are seeking an experienced Senior Transportation & Traffic Engineering Lead to provide technical leadership, project management, and strategic pursuit support for transportation…
Added 1 min ago
Engineer - Drug Substance Synthetic Molecule Design and Development
Eli Lilly and Company
United States
…medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work - but it’s work worth doing. If you’re driven by…
Added 1 min ago
Director Engineering - Synthetic Molecule Design and Development
Eli Lilly and Company
United States
…medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work - but it’s work worth doing. If you’re driven by…
Added 1 min ago
Senior Director - Market Access Product Manager
Lilly USA, LLC
United States
Bachelor's degree in a technical and analytical domain (e.g., computer science, mathematics, engineering, or similar) and 3+ years of relevant experience
Added 1 min ago
Scientist/Engineer – Small Molecule Technical Operations - Lilly Medicine Foundry
Eli Lilly and Company
United States
Upon completion of the project phase, the Scientist/Engineer – Technical Operations will provide technical oversight and ownership for the operations team providing on the floor training…
Added 1 min ago
MES Technical Lead
Eli Lilly and Company
United States
…medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work - but it’s work worth doing. If you’re driven by…
Added 1 min ago
Data Analyst I
ProctorU Inc.
Durham, NC
…integrity while helping prepare reports, manage databases, and support operational and client reporting needs. The role provides an excellent opportunity for individuals looking to develop…
Added 1 min ago
VP, Product and Technical Marketing
Equinix LLC
United States
The VP, Product & Technical Marketing brings innovative products to market in collaboration with Product Management and is a technology domain expert developing product positioning and…
Added 1 min ago
Vice President, AMER Solutions Engineering
Equinix (US) Enterprises, Inc.
United States
Equinix's VP AMER Solutions Engineering leads the Solutions Engineering organization supporting the company’s AMER customers. This executive owns the technical sales strategy, customer…
Added 1 min ago
CS
IT Systems Administrator
Clover Sonoma
Petaluma, CA
- $110,000 to $125,000 USD / year
…with Clover IT, the Alpina IT Transformation team, operations, engineering, and service providers to keep manufacturing, distribution, and office systems…
Added 1 min ago
Senior Supplier Development, Industrialization & Quality Engineer - Body & Battery Structures
Rivian
Plymouth, MI · Normal, IL
Added 1 min ago
Lead Supplier Development, Industrialization & Quality Engineer - Body & Battery Structures
Rivian
Plymouth, MI
…Summary The Rivian Supply Chain team is looking for strategic technical leaders to drive the quality and reliability of our vehicle programs. As a Lead Supplier Development,…
Added 1 min ago
Network Engineer
Booz Allen Hamilton_United States
Reston, VA · Springfield, VA
…network services and build the reliable connectivity needed to support mission-critical…
Added 1 min ago
Cybersecurity Engineer and Risk Analyst
Booz Allen Hamilton_United States
San Diego, CA
Are you looking for an opportunity to advance your experience in cybersecurity and security engineering that will safeguard our nation? As a systems security and network security engineer,…
Added 1 min ago
Information System Security Officer
Booz Allen Hamilton_United States
Fort Richardson, AK
…Information System Security Officer (ISSO) to provide full lifecycle support to risk management and analysis on intelligence networks and systems to help us and our customers identify…
Added 1 min ago
Applied AI Engineer
Booz Allen Hamilton_United States
McLean, VA · Fort Belvoir, VA
…part of delivering a customer-focused solution. We need your technical knowledge and desire to problem-solve to support an enterprise-wide application and data capability. As an artificial…
Added 1 min ago
Test Engineer
Booz Allen Hamilton_United States
Aurora, CO
Are you looking for an opportunity to combine your technical skills with big picture thinking to make an impact in the DoD? You understand your customer’s environment and how to develop the…
Added 1 min ago
Cloud Architect
Booz Allen Hamilton_United States
Ashburn, VA
…tackle their most critical challenges. Your work will directly support missions that protect citizens and strengthen national…
Added 1 min ago
Data Security Engineer
Booz Allen Hamilton_United States
Fort Meade, MD · McLean, VA · Bratenahl, OH · Fort Belvoir, VA · Indianapolis, IN · Doral, FL · Omaha, NE · Huntsville, AL · Arlington, VA · Cleveland, OH · Colorado Springs, CO · Reston, VA
Experience troubleshooting complex technical issues and developing scalable engineering solutions

CAIRE

Tech Support Specialist MGC

Saint Paul, MN, United States

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Job details

Experience: Typically requires 0 to 3 years’ experience.
Posting language: English

Original job description

Summary/Objective The Technical Support Specialist I for a cardiorespiratory company will provide professional and responsive technical support, drawing upon the clinical and technical expertise typically associated with exercise physiologists, respiratory therapists, and biomedical professionals. Responsibilities include creating CD Keys, basic hardware and software troubleshooting. Typically requires 0 to 3 years’ experience. The Specialist will maintain accurate and comprehensive documentation of all customer interactions, including account details, contact information, and case records within the CRM database. Additional responsibilities include the timely and precise entry of sales orders and RMA requests for service parts. The Technical Support Specialist I is expected to take full ownership of assigned customer inquiries, ensuring efficient troubleshooting, clear communication, and complete resolution of all technical issues.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provide prompt and courteous responses to customer inquiries, issues, or application questions. Transfer unresolved hardware issues to appropriate field service staff. Take responsibility for satisfaction of the customer through ownership of customer issues through resolution.
Follow procedural work instruction and standard operating procedures for the support department including but not limited to: Technical Support, CRM documentation, Sales Order entry, RMA entry, HIPAA Security.
Provide education to customers that will allow them to use MGC Diagnostics products in an efficient manner.
Responsible for service and support revenue generation including: Referring potential support agreement sales opportunities to UCSA sales team and new system leads to field sales representatives, quoting and pursuing software and hardware upgrade sale opportunities, quoting and pursuing software option sales, quoting annual preventive maintenance on systems where preventive maintenance is due and quoting professional services.
Responsible for attending product, procedure and process in-services as designated by management.
Responsible for maintaining proficiency in supporting new and existing products. These responsibilities include reading and comprehending manuals, product bulletins, data sheets, training materials and articles as they are released on new and existing products.
Technical support personnel will maintain close interface with professional services, quality assurance, training, marketing, product management, software engineering, hardware engineering, service, and validation staff to successfully support new products and software and share customer issues.
Provide technical support to MGCD Sales and International Partners. This support includes general applications questions and/or product demonstrations, development of sales support materials, development of sales and customer training programs, and all other sales support related projects assigned.
Provide management with timely reports on recommendations, progress, and concerns. Become knowledgeable of accounts and alert management to any potential concerns.
Accept other responsibilities as assigned.
Complete training as identified by standard operating procedures and procedural work instructions.
Regular attendance is an essential job function.
Follow all company policies and procedures relating to confidential propriety information (CPI) including but not limited to what is outlined in the Confidentiality and Non-Solicitation Agreement.

Competencies/Success Factors

Organizing Skills
Learning/Growth Ability
Time Management
Personal Energy/Enthusiasm
Customer Focus
Ethics, Integrity, Values
Emotional Intelligence

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Travel

Very limited travel < than 5%.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Will be required to regularly sit for extended periods of time; use hands and fingers, handle or feel objects, talk, hear, and see.
Occasionally lift and/or move up to 50 pounds, stand, walk, climb, balance, stoop, kneel, crouch, or reach with hands and arms.
The environment is fast paced; time pressured and requires accuracy.
Will be required to regularly multi-task between projects, move throughout the office building and effectively communicate.
The normal environment is quiet and typical of an open office setting with some areas that may be louder at times; along with time spent on the production floor, where the environment can be louder due to equipment running.

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Required Education and Experience

High School Diploma or GED.
Minimum 1-year previous related work experience.

Preferred Education and Experience

B.S., A.S., A.A., in physical sciences, electronic or biomedical engineering. Biomedical certificate. Exercise Physiology preferred.
Familiarity with medical equipment, or pulmonary and gas exchange equipment.
Ability to effectively communicate in English. Excellent written and verbal communication skills and interpersonal skills.
Strong problem solving and troubleshooting skills.

Additional Eligibility Qualifications

None required for this position.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. MGC Diagnostics is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.

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More about this job

Skills

Technical support
Troubleshooting
Documentation
Sales
Preventive maintenance
Quality assurance
Confidentiality
SuccessFactors
Time management
Tolerate sitting for long periods
Biomedical engineering
Exercise physiology
Medical furniture
Communication skills
Interpersonal skills
Problem solving

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