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Turbine Engineer - Electrical
Ameren
St. Louis, MO
Develop engineering solutions, cost and schedule estimates, maintenance and repair specifications, coordination, liaison, and administrative functions related to fleet wide…
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Senior Data Architect
CGI Technologies and Solutions, Inc.
St. Louis, MO
…well as a strong foundation in modern data architecture and engineering. Successful candidates will be comfortable applying architectural principles across technologies and adapting their…
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Senior Full Stack Data Engineer
CGI Technologies and Solutions, Inc.
St Louis, MO
You will work across application development, cloud platforms, data engineering, systems integration, and solution architecture. The ideal candidate enjoys solving challenging business…
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North America Regional Supply Chain Manager
ICL
St. Louis, MO
- $145,000 to $170,000 USD / year
Bachelors degree in Supply Chain Management, Business Administration or Engineering. Masters degree a plus.
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Overhead Transmission Line Design Engineering Intern - Spring/Summer 2027
WSP USA
Saint Louis, MO
Our Power and Energy Team is seeking a Full-Time Overhead Transmission Line Design Engineering Intern to work out of our St. Louis, MO office. This temporary position is seeking individuals…
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Overhead Transmission Line Design Engineering Intern - Summer/Fall 2027
WSP USA
Saint Louis, MO
Our Power and Energy Team is seeking a Full-Time Overhead Transmission Line Design Engineering Intern to work out of our St. Louis, MO office. This temporary position is seeking individuals…
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Process Engineer
SIFCO Industries
Cleveland, OH
- $60,000 to $80,000 USD / year
Reporting to the Director of Quality, the Process Engineering role is responsible for process work instructions, techniques, safety improvements, productivity enhancements, and quality…
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Facilities Engineer
SIFCO Industries
Cleveland, OH
- $75,000 to $90,000 USD / year
…implements design of plants, offices, grounds, and major utility systems at SIFCO. Improves reliability of equipment, proposes, and manages capital projects, and implements maintenance…
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Operations Project Manager
AbbVie
Branchburg, NJ
- $96,500 to $183,500 USD / year
5-10 years of experience in areas such as supply chain, customer service, manufacturing, engineering, and project management. Broad business perspective, knowledge and understanding of…
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Engineer, Technology I
AbbVie
Mettawa, IL
- $75,000 to $142,500 USD / year
…databases, applications, APIs, licensed external sources, and other systems using established engineering…
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Manufacturing Supervisor I (Monday to Friday, 6:00am - 2:30pm)
AbbVie
Worcester, MA
- $75,000 to $142,500 USD / year
Bachelor’s degree is required. A degree in sciences or engineering is strongly preferred.
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Senior Enterprise Engineer - Salesforce Platform (EAA - STP)
Coinbase
Jefferson City, MO
The Enterprise Applications & Architecture (EAA) team within Platform is the primary engineering partner for the Sales, Trading, and Prime (STP) business, building and operating Salesforce…
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Senior Software Engineer, Stablecoins
Coinbase
Jefferson City, MO
…infrastructure. This role sits at the intersection of backend engineering and smart contract development - you'll own the services and onchain contracts that power issuance, reserves,…
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Software Engineer, Systems ML
Meta
Jefferson City, MO
Meta is seeking a Software Engineer to join our Systems ML Engineering team, focused on building and optimizing the machine learning infrastructure that powers Meta's products at massive…
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Manager Site Reliability Engineering
Akamai Technologies, Inc.
Jefferson City, MO
- $151,800 to $273,200 USD / year
In this role, you will lead the engineering of foundational physical and virtual Linux platforms for Akamai Cloud. HIVE builds and maintains the hardware and software platform…
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Category Packaging Equipment Engineer
Unilever
Jefferson City, MO
…"Change Catalyst". Emphasis will be to deliver business value and engineering solutions through your technical expertise. You will have responsibility for understanding and providing…
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Senior Manager, Security Operations Center
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Jefferson City, MO
…teams at Rubrik to develop secure software and protect data and systems with appropriate security controls. Information Security also develops systems to monitor and respond to attacks…
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Sr. Business Analyst, Capital One Shopping (Remote-Eligible)
Capital One
Jefferson City, MO
…Research, Analytics, Mathematics, Computer Science, Computer engineering, Software engineering, Mechanical engineering, Information Systems or a related quantitative…
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Senior II Site Reliability Engineer
Akamai Technologies, Inc.
Jefferson City, MO
- $146,400 to $263,600 USD / year
Have advanced level experience in an engineering role, working with large scale distributed systems
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Senior II Site Reliability Engineer
Akamai Technologies, Inc.
Jefferson City, MO
- $146,400 to $263,600 USD / year
Have advanced level experience in an engineering role, working with large scale distributed systems
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Senior Operations Manager
MODINE MANUFACTURING COMPANY
Jefferson City, MO
…tracking, etc) to ensure an efficient and effective operating systems is in place. · Provide development and guidance to the hourly and salaried workforce through proper coaching,…
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R&D Engineer
GE Vernova
Greenville, SC
The R&D Engineer is responsible for the design of new fluid & mechanical accessories systems and equipment of the gas turbine (GT) power plant for R&D programs
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Operations Supervisor - 2nd Shift
MODINE MANUFACTURING COMPANY
Jefferson City, MO
…2nd shift. This is an excellent opportunity for professional (Engineering/Supply Chain/Business Administration) graduate who is eager to learn, lead, and grow within operations. You'll gain…
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Presales Solutions Architect - ICX Channel
Siemens
Jefferson City, MO
…the tools to combine trusted data, AI, and applications into systems that can reason and act on their own. Intelligence Center X delivers that today, through five capabilities - an…
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Senior Cybersecurity Architect (Cloud)
Amentum
Jefferson City, MO
Design and implement security architectures for generative AI, machine learning, enterprise copilot, and agentic systems, including secure access, data protection, identity, logging,…

CAIRE

Tech Support Specialist MGC

Saint Paul, MN, United States

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Job details

Experience: Typically requires 0 to 3 years’ experience.
Posting language: English

Original job description

Summary/Objective The Technical Support Specialist I for a cardiorespiratory company will provide professional and responsive technical support, drawing upon the clinical and technical expertise typically associated with exercise physiologists, respiratory therapists, and biomedical professionals. Responsibilities include creating CD Keys, basic hardware and software troubleshooting. Typically requires 0 to 3 years’ experience. The Specialist will maintain accurate and comprehensive documentation of all customer interactions, including account details, contact information, and case records within the CRM database. Additional responsibilities include the timely and precise entry of sales orders and RMA requests for service parts. The Technical Support Specialist I is expected to take full ownership of assigned customer inquiries, ensuring efficient troubleshooting, clear communication, and complete resolution of all technical issues.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provide prompt and courteous responses to customer inquiries, issues, or application questions. Transfer unresolved hardware issues to appropriate field service staff. Take responsibility for satisfaction of the customer through ownership of customer issues through resolution.
Follow procedural work instruction and standard operating procedures for the support department including but not limited to: Technical Support, CRM documentation, Sales Order entry, RMA entry, HIPAA Security.
Provide education to customers that will allow them to use MGC Diagnostics products in an efficient manner.
Responsible for service and support revenue generation including: Referring potential support agreement sales opportunities to UCSA sales team and new system leads to field sales representatives, quoting and pursuing software and hardware upgrade sale opportunities, quoting and pursuing software option sales, quoting annual preventive maintenance on systems where preventive maintenance is due and quoting professional services.
Responsible for attending product, procedure and process in-services as designated by management.
Responsible for maintaining proficiency in supporting new and existing products. These responsibilities include reading and comprehending manuals, product bulletins, data sheets, training materials and articles as they are released on new and existing products.
Technical support personnel will maintain close interface with professional services, quality assurance, training, marketing, product management, software engineering, hardware engineering, service, and validation staff to successfully support new products and software and share customer issues.
Provide technical support to MGCD Sales and International Partners. This support includes general applications questions and/or product demonstrations, development of sales support materials, development of sales and customer training programs, and all other sales support related projects assigned.
Provide management with timely reports on recommendations, progress, and concerns. Become knowledgeable of accounts and alert management to any potential concerns.
Accept other responsibilities as assigned.
Complete training as identified by standard operating procedures and procedural work instructions.
Regular attendance is an essential job function.
Follow all company policies and procedures relating to confidential propriety information (CPI) including but not limited to what is outlined in the Confidentiality and Non-Solicitation Agreement.

Competencies/Success Factors

Organizing Skills
Learning/Growth Ability
Time Management
Personal Energy/Enthusiasm
Customer Focus
Ethics, Integrity, Values
Emotional Intelligence

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Travel

Very limited travel < than 5%.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Will be required to regularly sit for extended periods of time; use hands and fingers, handle or feel objects, talk, hear, and see.
Occasionally lift and/or move up to 50 pounds, stand, walk, climb, balance, stoop, kneel, crouch, or reach with hands and arms.
The environment is fast paced; time pressured and requires accuracy.
Will be required to regularly multi-task between projects, move throughout the office building and effectively communicate.
The normal environment is quiet and typical of an open office setting with some areas that may be louder at times; along with time spent on the production floor, where the environment can be louder due to equipment running.

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Required Education and Experience

High School Diploma or GED.
Minimum 1-year previous related work experience.

Preferred Education and Experience

B.S., A.S., A.A., in physical sciences, electronic or biomedical engineering. Biomedical certificate. Exercise Physiology preferred.
Familiarity with medical equipment, or pulmonary and gas exchange equipment.
Ability to effectively communicate in English. Excellent written and verbal communication skills and interpersonal skills.
Strong problem solving and troubleshooting skills.

Additional Eligibility Qualifications

None required for this position.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. MGC Diagnostics is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.

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More about this job

Skills

Technical support
Troubleshooting
Documentation
Sales
Preventive maintenance
Quality assurance
Confidentiality
SuccessFactors
Time management
Tolerate sitting for long periods
Biomedical engineering
Exercise physiology
Medical furniture
Communication skills
Interpersonal skills
Problem solving

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