Jobs in the United States

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Added 13 mins ago
P
Technical Program Manager
PointClickCare
Remote, United States
- $153,900 to $171,000 USD / year
…care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of…
Added 14 mins ago
CH
Healthcare Tech - Methodist Surgical 4H
Carle Health
Peoria, IL
- $17.89 to $28.98 USD / hour
Added 17 mins ago
AI Delivery Engineer - AWS Bedrock
Kunai
Remote, United States
…and evolve their business for the coming decades by remaining tech-agnostic and…
Added 19 mins ago
Mechatronics & Robotics Tech
Amazon.com Services LLC
Wilmington, OH
Here is what you can expect with the Reliability & Maintenance Engineering (RME) selection process for Mechatronics & Robotics Technicians: (Timeframe: Approximately 30-days)
Added 19 mins ago
A
Procurement Coordinator
Actalent
Bothell, WA
- $25 to $28 USD / hour
Job Title: Procurement CoordinatorJob DescriptionA leading utility company in Bothell is seeking a motivated and tech-savvy Procurement Coordinator to join the Procurement Center of…
Added 23 mins ago
Associate Manager, New Verticals - Fulfillment Dasher Strategy & Operations
DoorDash USA
NY · San Francisco, CA · Seattle, WA · Los Angeles, CA · Washington, DC · Chicago, IL · Tempe, AZ
…to identify opportunities and shape solutions with Product, Engineering, Data Science, and Operations. You’ll take initiatives from strategy through launch and iteration, translating…
Added 26 mins ago
Maintenance Tech-1
Magna Seating of America, Inc.
Highland Park, MI
…and consumer research; full concept development; design and engineering capabilities; testing, validation and world-class manufacturing. Our award-winning seating solutions are developed…
Added 29 mins ago
KE
Senior Quality Assurance Engineer
KYOCERA External
Vancouver, WA
- $87,000 to $112,000 USD / year
With nearly 80,000 employees globally, Kyocera is a leading manufacturer of high-tech ceramics in various industries, including aerospace, automotive, Medical applications, and…
Added 34 mins ago
Space Simulation and Analysis Engineering
RTX
United States
Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver…
Added 36 mins ago
E
Con - Tech Con - SAP -SCM-OTC - Eng and Systems Integration - Manager - Multiple Positions - 1757685
EY
Chicago, IL
- $133,474 USD / year
Consulting - Technology Consulting - SAP - Supply Chain Management – OTC - Engineering & Systems Integration (Manager) (Multiple Positions) (1757685), Ernst & Young U.S. LLP, Chicago, IL.
Added 41 mins ago
Senior Service Designer
Truist Bank
Charlotte, NC
…operationally feasible by considering the interplay between people, process and technology. Our team also collaborates closely with various Research partners, leveraging qualitative…
Added 47 mins ago
Geomatics Data Tech
VHB
Manasquan, NJ · Princeton, NJ · Newark, NJ
VHB has an immediate need for a Geomatics Data Tech to join our Geomatics/Survey team in New Jersey. This position includes office work associated with land surveying and reality capture…
Added 48 mins ago
L
VP of Delivery
Lumenci
Remote, United States
- $175,000 to $240,000 USD / year
Some of the most important patent cases in tech are won or lost on technical evidence. At Lumenci, our delivery team produces it, and we're looking for a VP of Delivery to lead the way.
Added 55 mins ago
TI
Sales Development Representative
Trimble Inc.
Westminster, CO
- $31,533 USD / year
The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.
Added 59 mins ago
Scientist/Engineer – Small Molecule Technical Operations - Lilly Medicine Foundry
Eli Lilly and Company
United States
…Molecule, Hybrid, or Biologics, and serves as a key integrator with Process Engineering, Process Translation and Execution (PTE), and Product Research and Development (PRD) in introducing…
Added 59 mins ago
MES Technical Lead
Eli Lilly and Company
United States
…assembly, and packaging operations. You will work with high-tech equipment and advanced, highly integrated, automated manufacturing systems, at a site designed with a focus on minimizing…
Added 1 hour ago
R
Senior Content Engineer
Render
Remote, United States
- $100,000 to $150,000 USD / year
We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed.
Added 1 hour ago
Senior Collaboration Architect
LiveRamp, Inc.
New York, NY
- Join late-stage pre-sales efforts with commercial leaders and Solutions Engineering to scope requirements and assess customer go-to-market, technical, and organizational readiness
Added 1 hour ago
Manager I, Cybersecurity Engineering
Navy Federal Credit Union
Pensacola, FL · Vienna, VA
To plan, supervise and direct the engineering functions within the Cybersecurity Technology Engineering (CTE) team. Collaborate with managers and supervisors within the CTE to define the…
Added 1 hour ago
B
Continuous Improvement Specialist
Bertelsmann-Jobs
Ontario, CA
- $72,000 to $82,000 USD / year
Tool Utilization: Employ tools and techniques, such as process mapping, root cause analysis, statistical analysis, etc., to drive improvements.
Added 1 hour ago
MV
Special Education Paraprofessionals(2) 1.0 FTE
Minnesota Valley Education District
MN
- $17.1 to $21.1 USD / hour
…and security. TCU has state-of-the-art facilities, including engineering/robotics (STEAM) labs, science labs, an Ag/Tech Shop, and a Performing Arts Center to support student…
Added 1 hour ago
Program Manager
U.S. Army Corps of Engineers
District of Columbia, DC
…identify the source of and a resolution to problems relating to engineering, design and construction. Provide technical advice to divisions and districts on reporting program execution…
Added 1 hour ago
Software Development Engineer, FBA from Origin (FFO)
Amazon.com Services LLC
Bellevue, WA
demand from day 1. The tech team is getting bootstrapped as a frontier pod with 100% AI-native development approach, giving an opportunity to build the systems from ground.
Added 1 hour ago
Director, Business Systems Analyst - Eagle STAR - PGIM Tech (Hybrid - Newark, NJ)
PGIM, Inc.
Newark, NJ
Working closely with Product Owners, senior business leaders, engineering teams, and other technology partners, the Director will establish and promote consistent business analysis…
Added 1 hour ago
QD
Medical Laboratory Scientist II -Chemistry & Hematology
Quest Diagnostics
Hackensack, NJ
- $32 to $50.73 USD / hour
…support, instrument and equipment maintenance, staff training, process improvement and the completion of special projects as…

CAIRE

Tech Support Specialist MGC

Saint Paul, MN, United States

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Job details

Experience: Typically requires 0 to 3 years’ experience.
Posting language: English

Original job description

Summary/Objective The Technical Support Specialist I for a cardiorespiratory company will provide professional and responsive technical support, drawing upon the clinical and technical expertise typically associated with exercise physiologists, respiratory therapists, and biomedical professionals. Responsibilities include creating CD Keys, basic hardware and software troubleshooting. Typically requires 0 to 3 years’ experience. The Specialist will maintain accurate and comprehensive documentation of all customer interactions, including account details, contact information, and case records within the CRM database. Additional responsibilities include the timely and precise entry of sales orders and RMA requests for service parts. The Technical Support Specialist I is expected to take full ownership of assigned customer inquiries, ensuring efficient troubleshooting, clear communication, and complete resolution of all technical issues.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provide prompt and courteous responses to customer inquiries, issues, or application questions. Transfer unresolved hardware issues to appropriate field service staff. Take responsibility for satisfaction of the customer through ownership of customer issues through resolution.
Follow procedural work instruction and standard operating procedures for the support department including but not limited to: Technical Support, CRM documentation, Sales Order entry, RMA entry, HIPAA Security.
Provide education to customers that will allow them to use MGC Diagnostics products in an efficient manner.
Responsible for service and support revenue generation including: Referring potential support agreement sales opportunities to UCSA sales team and new system leads to field sales representatives, quoting and pursuing software and hardware upgrade sale opportunities, quoting and pursuing software option sales, quoting annual preventive maintenance on systems where preventive maintenance is due and quoting professional services.
Responsible for attending product, procedure and process in-services as designated by management.
Responsible for maintaining proficiency in supporting new and existing products. These responsibilities include reading and comprehending manuals, product bulletins, data sheets, training materials and articles as they are released on new and existing products.
Technical support personnel will maintain close interface with professional services, quality assurance, training, marketing, product management, software engineering, hardware engineering, service, and validation staff to successfully support new products and software and share customer issues.
Provide technical support to MGCD Sales and International Partners. This support includes general applications questions and/or product demonstrations, development of sales support materials, development of sales and customer training programs, and all other sales support related projects assigned.
Provide management with timely reports on recommendations, progress, and concerns. Become knowledgeable of accounts and alert management to any potential concerns.
Accept other responsibilities as assigned.
Complete training as identified by standard operating procedures and procedural work instructions.
Regular attendance is an essential job function.
Follow all company policies and procedures relating to confidential propriety information (CPI) including but not limited to what is outlined in the Confidentiality and Non-Solicitation Agreement.

Competencies/Success Factors

Organizing Skills
Learning/Growth Ability
Time Management
Personal Energy/Enthusiasm
Customer Focus
Ethics, Integrity, Values
Emotional Intelligence

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Travel

Very limited travel < than 5%.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Will be required to regularly sit for extended periods of time; use hands and fingers, handle or feel objects, talk, hear, and see.
Occasionally lift and/or move up to 50 pounds, stand, walk, climb, balance, stoop, kneel, crouch, or reach with hands and arms.
The environment is fast paced; time pressured and requires accuracy.
Will be required to regularly multi-task between projects, move throughout the office building and effectively communicate.
The normal environment is quiet and typical of an open office setting with some areas that may be louder at times; along with time spent on the production floor, where the environment can be louder due to equipment running.

•

Required Education and Experience

High School Diploma or GED.
Minimum 1-year previous related work experience.

Preferred Education and Experience

B.S., A.S., A.A., in physical sciences, electronic or biomedical engineering. Biomedical certificate. Exercise Physiology preferred.
Familiarity with medical equipment, or pulmonary and gas exchange equipment.
Ability to effectively communicate in English. Excellent written and verbal communication skills and interpersonal skills.
Strong problem solving and troubleshooting skills.

Additional Eligibility Qualifications

None required for this position.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. MGC Diagnostics is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.

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More about this job

Skills

Technical support
Troubleshooting
Documentation
Sales
Preventive maintenance
Quality assurance
Confidentiality
SuccessFactors
Time management
Tolerate sitting for long periods
Biomedical engineering
Exercise physiology
Medical furniture
Communication skills
Interpersonal skills
Problem solving

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