Jobs in the United States

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Added 3 mins ago
MS
Paraprofessional 2
Marysville School District
Marysville, WA
- $26.91 to $32.85 USD / hour
Must meet Washington State Paraeducator minimum employment standards by providing transcripts showing an Associate’s Degree (or higher), 72 quarter / 48 semester college credits (100-level…
Added 3 mins ago
MS
Paraprofessional 1
Marysville School District
Marysville, WA
- $25.11 to $30.67 USD / hour
Must meet Washington State Paraeducator minimum employment standards by providing transcripts showing an Associate’s Degree (or higher), 72 quarter / 48 semester college credits (100-level…
Added 5 mins ago
SS
Field Service Technician III
Southern Staffing Group
Corpus Christi, TX
- $70 to $79 USD / hour
…responsible for leading acceptance and maintenance electrical testing, supervising field teams, and serving as a technical authority on projects. This role requires advanced knowledge of…
Added 5 mins ago
Field Service Technician II
Southern Staffing Group
Houston, TX
Must have reliable transportation and possess a valid driver’s license
Added 5 mins ago
Field Service Technician II
Southern Staffing Group
Corpus Christi, TX
Must have reliable transportation and possess a valid driver’s license
Added 5 mins ago
Journeyman Engineer
Providence St. Joseph Health
Seattle, WA
Coursework/Training: Must have successfully completed extensive specialized training courses --or--
Added 5 mins ago
Polysomnographer - Sleep Lab
Providence St. Joseph Health
Seattle, WA
The Sleep Technologist performs comprehensive adult and pediatric polysomnographic testing, analysis, patient care and education, and associated interventions including diagnostic and…
Added 6 mins ago
Associate Director MES Operations
Regeneron Pharmaceuticals, Inc (USA)
United States
…with serious diseases. Regeneron is currently looking for a Associate Director, MES Operations, to direct all aspects of the operation and utilization of the Regeneron Manufacturing…
Added 7 mins ago
GI
Access A Ride Paratransit Drivers- (GVCII)
GVC II
BRONX, NY
- $17 to $26 USD / hour
Note: This position is subject to DOT drug testing as a safety-sensitive employee. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any…
Added 7 mins ago
FS
School Bus Driver
FIRST STUDENT MANAGEMENT LLC
SPRINGFIELD, IL
- $25 to $27.59 USD / hour
Note: This position is subject to DOT drug testing as a safety-sensitive employee. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any…
Added 8 mins ago
Senior Associate, Lifecycle Marketing
SMB Business Development, Inc.
Newark, DE
The Sr. Associate, Digital Marketing within lifecycle marketing will be responsible for driving the performance and optimization of key customer email and SMS experiences across application…
Added 8 mins ago
Senior Associate, Direct-to-Consumer Acquisition Marketing
SMB Business Development, Inc.
Newark, DE
The Sr. Associate, Direct-to-Consumer Acquisition Marketing within channel marketing will be responsible for helping drive customer acquisition and growth through marketing channels,…
Added 9 mins ago
IG
Senior Platform Engineer Microsoft
Insight Global
Remote, United States
- From $57 USD / hour
Microsoft 365 Certified: Endpoint Administrator Associate
Added 9 mins ago
Neurophysiology Technologist IV
ECU Health Medical Center
Greenville, NC
Associate degree in Neurodiagnostics or allied health required.
Added 9 mins ago
Neurophysiology Technologist III
ECU Health Medical Center
Greenville, NC
BLS certification is required
Added 9 mins ago
Neurophysiology Technologist III
ECU Health Medical Center
Greenville, NC
BLS certification is required
Added 9 mins ago
Neurophysiology Technologist III
ECU Health Medical Center
Greenville, NC
BLS certification is required
Added 9 mins ago
Paraeducator - Non-Mainstream Special Education ILC - SUPPORT
Bethel School District 403
Spanway, WA
Added 9 mins ago
Histology Lab Operator I
Natera
San Carlos, CA
Assists certified/licensed personnel in clinical patient testing in accordance with the SOP
Added 11 mins ago
AR
Sr. Test Technician
ANTENNA RESEARCH ASSOCIATES INC.
Laurel, MD
- $75,000 to $90,000 USD / year
We are looking for an experienced Sr. Test Technician to support both production level testing and prototype level testing. Responsibilities include assisting the Test Engineers in the…
Added 11 mins ago
Associate Director - Application Security
S&P Global
New York, NY
Lead complex application security assessments across multiple testing methodologies - including SAST, SCA, DAST, API security, secrets detection, and threat modeling - to identify and…
Added 12 mins ago
Maintenance Technician Nights 2-2-3
Niagara Bottling, LLC
Pittsburgh, PA
Added 13 mins ago
FS
School Bus Driver
First Student
Springfield, IL
- $25 to $27.59 USD / hour
Note: This position is subject to DOT drug testing as a safety-sensitive employee. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any…
Added 13 mins ago
FS
Access A Ride Paratransit Drivers- (GVCII)
First Student
Bronx, NY
- $17 to $26 USD / hour
Note: This position is subject to DOT drug testing as a safety-sensitive employee. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any…
Added 13 mins ago
R&M Electrical Tech I (I- II - III) - 212812
Halliburton
Houston, TX
Perform repairs, preventative maintenance, inspections, functional testing, and quality verification of Rotary Steerable (RSS) tools and associated electro-mechanical components.

Service Desk Analyst

United States

Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. $37,440 per yearThe pay range for this position is listed above. · Full-time

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Job details

Pay: Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. $37,440 per yearThe pay range for this position is listed above.
Job type: Full-time
Posting language: English
Posted: Nov 10, 2026

Original job description

Service Desk Analyst

Req number:

R8925

Employment type:

Full time

Worksite flexibility:

Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right - whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. This position requires working weekends.

Job Description

We are looking for a customer service-oriented Service Desk Analyst to provide Level 1 technical support to users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be full-time, remote, and weekends. What You’ll Do

Provide General IT end-user support
Utilize excellent customer service skills and exceed customers’ expectations
Interact via telephone, e-mail, chat, and one on one with customers to identify and diagnose technical issues and problems
Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other “how-to” questions
Properly escalate unresolved issues to the next level of support with strong supporting documentation
Following documented processes to resolve customer issues
Ensure proper recording, categorization, documentation, and closure of all tickets
Analyze the impact and urgency of customer’s issues and prioritize appropriately
Recommend procedure modifications or improvements
Drive positive results in Customer Experience through timely responses and professional interaction
Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and monthly team metrics
Preserve and grow your knowledge of Service Desk procedures, products, and services
May perform other job duties as directed by Team Lead or Service Delivery Leader

What You’ll Need

Required:

Minimum 6-12 months’ experience in a Service Desk role and/or technical support role
Minimum 6-12 months of customer service experience in a professional industry
High School Diploma or GED
Ability to work Saturday/Sunday 7:00a-7:00pm EST and Monday/Tuesday 8:00am - 4:30pm EST
Strong troubleshooting and documentation skills
Excellent customer service skills
Strong attention to detail and strong communication skills (both written and oral)
Excellent work ethic
Problem-solving skills
Solution driven

Preferred:

Associate degree preferred in related field

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

EEO Statement It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. $37,440 per yearThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Apply on careers.cai.io About employer

More about this job

Skills

Technical support
Customer service
Troubleshooting
Documentation
Customer experience
Attention to detail
Communication skills
Problem solving
Attend meetings

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Work requirements

Jobs in the United States