Jobs in the United States

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Added 1 min ago
Lead Behavior Technician
Chileda Institute Inc.
La Crosse, WI
Must possess a high school diploma or equivalent · Must possess excellent communication and time management skills and develop and maintain
Added 1 min ago
Revenue Cycle Quality & Training Analyst
UKH University of Kansas Hospital Authority
Lenexa, KS
The Revenue Cycle Quality and Training Analyst role is responsible for educating end users with consideration to adult learning principles, workflow and efficiency. This position provides…
Added 1 min ago
Trading Systems Analyst
Kalshi
New York City, NY
- Troubleshoot program and system malfunctions to restore normal functioning.
Added 2 mins ago
Senior Operations Research Engineer
Miratech
Remote, United States
We are looking for an Operations Research Engineer to join the Workforce Management (WFM) product stream and help build the optimization capabilities behind workforce planning, forecasting,…
Added 2 mins ago
Senior Operations Research Engineer
Miratech
Remote, United States
We are looking for an Operations Research Engineer to join the Workforce Management (WFM) product stream and help build the optimization capabilities behind workforce planning, forecasting,…
Added 2 mins ago
Senior Operations Research Engineer
Miratech
Remote, United States
We are looking for an Operations Research Engineer to join the Workforce Management (WFM) product stream and help build the optimization capabilities behind workforce planning, forecasting,…
Added 2 mins ago
Quantitative Analyst - Artificial Intelligence/Machine Learning
U.S. Bank National Association
Minneapolis, MN
Bank Location three (3) or more days per week
Added 2 mins ago
Data Analyst in Gainesville, FL
The Collier Companies
Gainesville, FL
The Collier Companies is seeking a Data Analyst to join our team!
Added 3 mins ago
Finance Manager
Arizona Department of Administration
AZ
Must Reside in Arizona
Added 3 mins ago
Management Analyst
Axle
Bethesda, MD
Axle is hiring a Management Analyst to support, analyze and improve administrative and program operations, business processes, reporting systems, data management, performance measurement,…
Added 3 mins ago
2026-27 Vacancy: Board Certified Behavior Analyst (BCBA) - Harrisonburg City Public Schools
Augusta County Public Schools
Staunton, VA
Must possess ability to establish rapport and work constructively with staff, students, parents, and administration · Must possess an understanding of various disabilities and best practices for working with such students
Added 3 mins ago
Shipping & Receiving Clerk
CEVA Supply Chain
Fontana, CA
Must possess visual acuity to perform essential job functions
Added 4 mins ago
FS
Data Analyst
FORTUNE SOCIETY INC
Bronx, NY
- $34.62 to $36.82 USD / hour
…scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, an arts program, lifetime aftercare, policy and advocacy…
Added 4 mins ago
Financial Analyst, Treasury
University Of Rhode Island
RI
…excellent opportunity to gain exposure across all areas of treasury management, including cash management, debt administration, investments, financial modeling, ERP systems, PCI compliance…
Added 4 mins ago
Senior Analyst, Technical Customer Manager - Healthcare
Qualtrics
Chicago, IL · Provo, UT · Reston, VA
Consulting & Program Management: Proven ability to plan and execute multiple concurrent projects on time and budget, with a blend of consulting and internal-customer experience.…
Added 4 mins ago
Senior Analyst, Technical Customer Manager - Healthcare
Qualtrics
Reston, VA · Chicago, IL · Provo, UT
Consulting & Program Management: Proven ability to plan and execute multiple concurrent projects on time and budget, with a blend of consulting and internal-customer experience.…
Added 4 mins ago
Senior Analyst, Technical Customer Manager - Healthcare
Qualtrics
Provo, UT · Chicago, IL · Reston, VA
Consulting & Program Management: Proven ability to plan and execute multiple concurrent projects on time and budget, with a blend of consulting and internal-customer experience.…
Added 4 mins ago
Analyst, Technical Customer Manager - Healthcare
Qualtrics
Reston, VA · Chicago, IL · Provo, UT
Consulting & Program Management: Proven ability to plan and execute multiple concurrent projects on time and budget, with a blend of consulting and internal-customer experience.…
Added 4 mins ago
Analyst, Technical Customer Manager - Healthcare
Qualtrics
Provo, UT · Chicago, IL · Reston, VA
Consulting & Program Management: Proven ability to plan and execute multiple concurrent projects on time and budget, with a blend of consulting and internal-customer experience.…
Added 4 mins ago
Analyst, Technical Customer Manager - Healthcare
Qualtrics
Chicago, IL · Provo, UT · Reston, VA
Consulting & Program Management: Proven ability to plan and execute multiple concurrent projects on time and budget, with a blend of consulting and internal-customer experience.…
Added 5 mins ago
BS
Financial Data & Systems Analyst
Brightview Senior Living, LLC
Baltimore, MD
- $100,000 to $110,000 USD / year
The Financial Data & Systems Analyst is a key technical contributor to our Corporate Performance Management (CPM) software and the financial data layer that feeds it – reducing manual…
Added 5 mins ago
Research Analyst (Product Launchpad Program - June 2027)
Veris Insights
Washington, DC
The Team You'll Join: You will be joining the Product Launchpad Program on the Research Operations and Excellence (ROX) team. This team is comprised of exceptionally talented entry-level…
Added 6 mins ago
VP of Growth
DAT
Denver, CO · Seattle, WA
Kill a program you built when the payback math does not hold.
Added 8 mins ago
Sr GRC Analyst - ISO27001 Certification Lead (12-month contract)
TrueCommerce
Remote, United States
Reporting to the Sr Director of Information Security, you will run the certification program day to day, working with leadership, risk owners, TechOps, Engineering, Legal, HR, and our…
Added 8 mins ago
BR
IT Data Analyst
Blue Ridge Community and Technical College
Martinsburg, WV
- $65,000 to $70,000 USD / year
The IT Data Analyst is responsible for collecting, validating, analyzing, and reporting institutional data to support the College’s strategic goals, regulatory requirements, and…

Operations Support Analyst

Newark, DE, United States

Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. $26 per hourThe pay range for this position is listed above. · Full-time

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Job details

Pay: Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. $26 per hourThe pay range for this position is listed above.
Job type: Full-time
Posting language: English
Posted: Nov 12, 2026

Original job description

Operations Support Analyst

Req number:

R8953

Employment type:

Full time

Worksite flexibility:

Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right - whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary As the Operations Support Analyst, you will be responsible for maintaining and updating standard operating procedures (SOPs), developing and delivering training, and serving as a lead resource for Customer Relations Unit (CRU), Change Report Center (CRC), and Help Desk functions.

Job Description

We are seeking an Operations Support Analyst for a full-time position supporting Delaware Medicaid operations that is fully onsite in Newark, DE. The Operations Support Analyst serves as a subject matter expert in Delaware Medical Assistance (Medicaid) policy, procedures, and operational workflows. This role is responsible for maintaining and updating standard operating procedures (SOPs), developing and delivering training, and serving as a lead resource for Customer Relations Unit (CRU), Change Report Center (CRC), and Help Desk functions. This individual will act as a bridge between policy, operations, and frontline staff, ensuring accurate case processing, regulatory compliance, and high-quality customer service for Medicaid clients.

What You'll Do

Serve as the primary expert in Delaware Medicaid policy, eligibility rules, and case management procedures
Develop, review, and update Standard Operating Procedures (SOPs) to reflect policy changes and operational improvements
Ensure SOPs accurately reflect operational workflows across CRU, CRC, and Help Desk functions
Monitor policy updates and assess operational impact across teams
Provide guidance and clarification to staff on complex or ambiguous policy scenarios
Design and develop training materials including guides, job aids, presentations, and SOPs for Medicaid operations staff
Deliver onboarding and ongoing training to ensure consistent application of policy and procedures
Identify knowledge gaps through case trends, errors, and escalations and address them through targeted training initiatives
Maintain a centralized knowledge base of policies, procedures, and best practices
Review and resolve client inquiries related to case determinations, case status, and eligibility concerns
Investigate and respond to escalated issues, ensuring timely and accurate resolution
Document all actions thoroughly in case comments and tracking systems
Coordinate responses with prior caseworkers or leadership when necessary, including recent determinations and Fair Hearing-related matters
Ensure communication with CRU stakeholders is clear, accurate, and complete
Process client-reported changes including household composition, income, and contact information updates
Verify reported changes through appropriate systems and supporting documentation
Ensure updates affecting eligibility are accurately confirmed and processed
Maintain detailed documentation of all actions taken within case records
Communicate outcomes and actions to CRC stakeholders
Lead communication with the Help Desk regarding technical issues, including duplicate case or MCI numbers, by submitting and tracking Help Desk tickets
Ensure accurate re-entry of client information when resolving system-related issues
Document updates and provide timely responses to Help Desk inquiries affecting staff members
Review case records, benefits, and case history before taking action to ensure accuracy and compliance
Ensure all case activity is fully documented, including calls, correspondence, and eligibility changes
Update tracking tools and case logs to reflect actions taken and case outcomes
Identify trends in errors, escalations, and processing delays and recommend process improvements
Serve as a resource for escalated and complex Medicaid cases
Identify opportunities to streamline workflows and improve operational efficiency
Support leadership with the implementation of new processes, tools, and policy updates
Collaborate with operations teams, policy teams, and external stakeholders to support program objectives

What You'll Need

Required:

Deep knowledge of Medicaid or Medical Assistance policy and eligibility requirements, preferably within Delaware
Experience with case processing, CRU, CRC, or similar customer support functions
Strong analytical and problem-solving skills
Experience creating training materials and delivering training sessions
Exceptional attention to detail and commitment to documentation standards
Ability to manage multiple priorities and respond effectively to time-sensitive requests
Strong written and verbal communication skills

Preferred:

Experience working with Medicaid eligibility systems
Experience handling escalated cases, Fair Hearing-related cases, or complex eligibility situations
Process improvement or quality assurance experience

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

EEO Statement It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. $26 per hourThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

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Jobs in the United States