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Added 2 mins ago
UO
IT Data Analytics Manager
University of Colorado Denver
Aurora, CO
- $86,759 to $116,258 USD / year
The IT Data Analytics Manager for the Department of Emergency Medicine is responsible for planning, organizing and managing business analytics, process improvement and project management…
Added 3 mins ago
A&SF Center Business Operations Analyst
The Mitre Corporation
Bedford, MA · McLean, VA · Wright-Patterson AFB - Fairborn, OH
…problems using operational understanding, technical expertise, technology landscape view and cross-enterprise connectivity. The A&SFC Program Management & Operations (PM&O) team assists the…
Added 3 mins ago
CI
Director, Back-end Engineering
Coupang Internal
United States
- $174,000 to $299,000 USD / year
…multi-billion-dollar commerce industry from the ground up. We are an American technology company and one of the fastest-growing retail companies that has established an unparalleled…
Added 4 mins ago
Senior Manager - Service Delivery Excellence
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Willis, TX
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Added 4 mins ago
MS
People + Culture Generalist
Managed Solution LLC
Remote, United States
- $33.65 to $43.3 USD / hour
We are laser focused on delivering quality and excellence to our clients for their technology modernization needs, business and technology strategy, and cloud transformation initiatives. We…
Added 5 mins ago
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Added 7 mins ago
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Remote, United States
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Added 8 mins ago
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Huntsville, AL
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Added 8 mins ago
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Virtual, TX
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Added 9 mins ago
Da Vinci Specialist
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Remote, United States
The DaVinci Specialist is a dedicated program execution & clinical education partner for hospitals running a da Vinci robotic surgery program. Based on its expertise, this role focuses on…
Added 9 mins ago
N-
Transportation Specialist/ Assistant Manager
NJ - Pleasantville Public Schools
Pleasantville, NJ
- $50,000 to $60,000 USD / year
TITLE: TRANSPORTATION SPECIALIST/ ASSISTANT MANAGER
Added 10 mins ago
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- $18.26 to $27.11 USD / hour
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Added 11 mins ago
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Acts as manager on duty and opens and closes the restaurant
Added 11 mins ago
Branch Operations Lead - Laguna Beach Market - Rancho Santa Margarita, CA
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…heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions…
Added 11 mins ago
Program/Project Manager- Party Data & Product
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As a Vice President Project/Program Manager in the Party Data & Product team, you will manage planning, governance, and execution across the portfolio. You will lead technical delivery…
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Understand the affordable program guidelines to help qualify future residents.
Added 15 mins ago
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Added 15 mins ago
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BSVIII Senior Business Systems Analyst
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San Jose, CA
- $63.7 to $82.8 USD / hour
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Added 17 mins ago
Leadership Training Manager - Denver, CO
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The Leadership Training Manager (LTM) creates a strong experiential learning environment that helps leaders build the knowledge, skills, and abilities essential to success at The Home Depot…
Added 17 mins ago
Leadership Training Manager - Minneapolis, MN
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The Leadership Training Manager (LTM) creates a strong experiential learning environment that helps leaders build the knowledge, skills, and abilities essential to success at The Home Depot…
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Leadership Training Manager - Livonia, MI
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Closed listing

CAI

IT MSP Account Manager

Columbus, OH, United States

Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. $70,000 - $75,000 per yearThe pay range for this position is listed above. · Full-time

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The original listing is kept below for reference.

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Job details

Pay: Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. $70,000 - $75,000 per yearThe pay range for this position is listed above.
Job type: Full-time
Experience: 5-8 years of experience in account management, staffing or recruiting within the staffing or services industry, with direct experience in public sector or large volume accounts
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

IT MSP Account Manager

Req number:

R8926

Employment type:

Full time

Worksite flexibility:

Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right - whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary As the IT MSP Account Manager, you will be responsible for managing comprehensive delivery operations for our IT Contingent Workforce Managed Services Program (MSP) and fostering strong client and partner relationships.

Job Description

CAI is hiring! We are looking for an IT MSP Account Manager to drive a program implementation, promote business continuity, manage comprehensive delivery operations, and foster strong client relationships within the State of Ohio. This opportunity is a full-time, salaried opportunity that is onsite in Columbus, OH. IT MSP Account Managers are responsible for managing comprehensive delivery operations for our IT Contingent Workforce Managed Services Program (MSP) and fostering strong client and partner relationships. Only candidates with work authorization that does not require sponsorship now or in the future will be considered. What You’ll Do

Manage end-to-end delivery operations for the contingent workforce program within the state, ensuring timely and quality requisition fulfillment for hourly and project work
Cultivate and maintain strong, long-term relationships with key client stakeholders & supplier partners, acting as the primary point of contact for all program-related matters
Provide ongoing client support, addressing inquiries, resolving issues, and ensuring high levels of client satisfaction
Monitor program performance against Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs), implementing corrective actions as needed
Provide VMS (Vendor Management System) training and assistance when needed to the client and/or Suppliers
Responsible for candidate screening and shortlisting, interview coordination, and contractor onboarding compliance oversight
Collaborate with the applicable sourcing teams to ensure a robust pipeline of qualified candidates for state-specific requirements
Prepare and present regular business reviews to clients and partners, showcasing value and identifying opportunities for program enhancement
Identify areas for continual program improvement, and process improvements that align to program enhancement and maturity
Identify and pursue new business development opportunities within the assigned state, including new agencies, departments, and expanded service lines

What You'll Need

Required:

Must be local to Columbus, Ohio to meet regularly on client site(s) location as required and requested
Hands-on experience and knowledge of contingent workforce management
5-8 years of experience in account management, staffing or recruiting within the staffing or services industry, with direct experience in public sector or large volume accounts
Knowledge of engagement types including Time and Materials (T&M) and Statement of Work (SOW) project delivery
Strong knowledge of IT labor categories and roles (e.g., software development, infrastructure, cybersecurity, project management, help desk)
Prior Vendor Management System (VMS) application experience
Proven ability to grow accounts and manage operational delivery
Strong client and partner relationship management skills and a customer-centric approach

Preferred:

Knowledge of state government structures and procurement processes
Bachelor's degree in Business, Marketing, or a related field
Previous experience with State of Ohio government
Previous MSP Program experience for IT Contingent Workforce Management programs

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

EEO Statement It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. $70,000 - $75,000 per yearThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

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Skills

Vendor management
Onboarding
Regulatory compliance
Sales
Recruitment
Software development
Cybersecurity
Project management
Technical support
Procurement
Attend meetings

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