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CAI

Desktop Support Specialist

Columbia, SC, United States

Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. $33 per hourThe pay range for this position is listed above. · Full-time

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Job details

Pay: Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. $33 per hourThe pay range for this position is listed above.
Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

Desktop Support Specialist

Req number:

R8927

Employment type:

Full time

Worksite flexibility:

Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right - whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have help desk support experience, IT troubleshooting expertise, and experience working with ticketing systems and are looking for your next career move, apply now.

Job Description

We are looking for a Desktop Support Specialist to provide first-line technical support for staff within a secure facility. The specialist will resolve help desk requests, troubleshoot issues from the network through the endpoint, and help improve day-to-day support operations. This position will be Full-Time and Onsite in Columbia, SC. Only candidates with work authorization that does not require sponsorship now or in the future will be considered. Candidates must be local to Columbia, SC. What You’ll Do

Serve as the first point of contact for help desk requests and participate in rotating call queue coverage
Troubleshoot and resolve technical issues across network, endpoint, application, and user access environments
Perform password resets and assist users with common hardware, software, and connectivity issues
Support staff across education, medical, and facility operations departments
Record, track, update, and resolve incidents and service requests using a ticketing system
Partner with the Help Desk Manager to capture operational knowledge and document existing processes
Create, maintain, and improve standard operating procedures (SOPs), workflows, and support documentation
Assist with cross-training initiatives to improve team knowledge sharing and service consistency
Identify opportunities to automate recurring support tasks and improve operational efficiency
Support endpoint management activities and related device administration
Maintain compliance with facility security requirements and operational procedures
Complete all required pre-employment screening and facility background clearance processes

What You'll Need

Required:

Bachelor’s degree and 10+ years of relevant experience, or equivalent combination of education and experience
Candidates with a High School Diploma must have 4 additional years of relevant experience in lieu of a Bachelor's degree
Candidates with an Associate’s degree must have 2 additional years of relevant experience in lieu of a Bachelor's degree
10+ years of experience using ticketing software in a help desk or technical support environment
10+ years of IT support, help desk, desktop support, or technical troubleshooting experience
Experience troubleshooting issues from network infrastructure through endpoint devices
Experience supporting end users with account access, password resets, hardware, software, and connectivity issues
Experience documenting processes, procedures, and operational workflows
Ability to pass required criminal history, drug screening, and credit background checks
Strong written and verbal communication skills

Preferred:

Experience with PowerShell scripting
Experience with Microsoft Power Automate or Microsoft Power Platform solutions
Experience developing AI-enabled workflows or automation solutions
Endpoint management experience
Microsoft Intune administration experience
Microsoft MD-102 certification
Experience supporting Microsoft-based enterprise environments
Experience improving help desk processes and support operations through automation

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Must be able to communicate with customers/team members over the phone and in person
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

EEO Statement It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. $33 per hourThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

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More about this job

Skills

Technical support
Troubleshoot
Guide staff
Documentation
Regulatory compliance
Security regulations
Troubleshooting
Communication skills
Microsoft PowerShell
Microsoft Power Automate
Microsoft Power Platform
Communicate with customers
Attend meetings

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