Field Service Technician: Great Coffee Needs Great Technicians

The machines behind great coffee don’t fix themselves. That’s where you come in. Some people see a broken machine and walk past it. Others crouch down, look closer, and start asking questions. If you’re the second type - and you’re handy with tools, comfortable reading a wiring diagram, and the kind of person who figures things out before asking for help - you might be exactly who we’re looking for. We fix commercial coffee equipment for cafes, hotels, and hospitality businesses across the South-Central United States. The work is technical, independent, and genuinely interesting. No two calls are the same. A day in the field Two to three service calls per day at commercial coffee accounts. Here’s what that looks like in practice:

• Taking voltage, resistance, capacitance, and continuity readings with a multimeter
• Reading electrical and hydraulic diagrams to track a fault to its source
• Identifying outlet types and plumbing thread sizes, building adapters when needed
• Carefully disassembling and reassembling components with attention to detail
• Using parts diagrams and machine documentation to find the right part numbers
• Writing clear, professional service notes - full sentences, correct spelling, no shortcuts
• Logging time and managing tickets through ServiceTitan, our digital dispatch platform
• Explaining repair findings to customers in plain, accessible language
• Tasting coffee after a repair to confirm the machine is performing correctly

You’ll need some hands-on experience going in - home repairs, electrical work, plumbing fixtures, or similar projects. A formal background isn’t required, but comfort with a multimeter is. The role involves stooping, kneeling, and working in tight spaces under counters. You’ll also need a valid driver’s license with a clean record, the ability to lift 75 lbs, proficiency with mobile devices, strong professional written communication skills, a reliable smartphone, and a secure address for parts deliveries via FedEx and UPS. How we support you Most field roles leave you to figure everything out alone. We work differently. A dedicated team manages your dispatch, scheduling, and back-office administrative support. Inventory is tracked digitally and reordered automatically - though you’ll assist with parts receiving and inventory counts. Basic vehicle confidence is expected too - things like handling a flat tire or dropping the vehicle off for scheduled maintenance. You focus on the technical work. We handle the rest. Once you complete training, you’ll receive a company vehicle and start each day from home - no office required. Travel This role requires travel throughout your assigned service territory. Occasional overnight and multi-day travel may be required for emergency coverage, out-of-territory repairs, and technical training. Company-approved travel expenses and accommodations are provided in accordance with company policy. Willingness to travel up to 10% of the time - including overnight assignments - is a required qualification for this position. Compensation and benefits

• 20–25/hour based on experience and certifications
• Expected hours: 30–60 per week
• Medical, dental, and vision - eligible within 90 days
• 401(k) with company match and paid time off
• Company vehicle upon completion of training
• Career growth in a skilled, in-demand trade
• Military friendly and equal opportunity employer