Multi-Outlet Restaurant Manager, Fine Dining (Caesars New Orleans)

The Multi-Outlet F&B Manager – Fine Dining is responsible for leading the daily operations of Emeril’s Kitchen and Steakhouse Restaurant. This role drives operational excellence, guest satisfaction, team performance, and financial results across multiple high-volume outlets. The Manager provides visible leadership on the floor, ensuring speed, accuracy, quality, and consistency of service while maintaining brand standards and operational procedures. This position fosters a culture of accountability, efficiency, and continuous improvement, develops and engages team members, and partners with leadership to achieve departmental goals, maximize profitability, and deliver exceptional guest experiences across all locations.

• Oversee all Fine Dining outlets to ensure consistent execution of food quality, service standards, and cleanliness
• Manages and oversees the daily operations of the Restaurants
• Maintain a strong floor presence, driving speed of service, order accuracy, and guest satisfaction
• Ensure all outlets operate efficiently and consistently with company and brand standards
• Partner with Culinary, Stewarding, Facilities, and Casino Operations to support seamless execution
• Develop and manage schedules based on business volume and demand across multiple outlets
• Drive labor efficiency and productivity while controlling overtime and staffing levels
• Monitor food cost, labor cost, and controllable expenses
• Monitors appearance of food served and communicates deviations from standard.
• Identify opportunities to improve efficiency, reduce waste, and enhance profitability
• Lead, coach, and develop supervisors and frontline team members
• Counsels, guides and instructs personnel in the proper performance of their duties.
• Promote a culture of accountability, consistency, and open communication
• Responsible for the creation and administering of standard procedures, trainings, and corrective discipline
• Conduct performance reviews and implement development plans
• Address employee relations matters fairly and consistently
• Maintain strict adherence to food safety, sanitation, and health regulations
• Maintains and instructs assigned personnel on safety policies and procedures and follows up to ensure that hazards are eliminated.
• Ensure all team members are properly trained and certified
• Maintain readiness for inspections and internal audits
• Enforce company policies and operational standards
• Drive a culture focused on speed, accuracy, and quality
• Ensure guest concerns are resolved promptly and completely
• Monitor feedback and performance trends to continuously improve operations
• 5+ years of leadership experience in high-volume food & beverage operations (Fine Dining multi-unit preferred)
• Proven ability to manage multiple outlets simultaneously
• Strong knowledge of labor management, food cost control, and operational standards
• Demonstrated leadership skills in coaching and team development
• Excellent communication, organization, and problem-solving abilities
• High school diploma required; college degree preferred

Additional Requirements:

• Must be able to maneuver to all areas of the casino, including all food and beverage service areas.
• Must be able to work independently.
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
• Must be able to perform mathematical computations quickly and accurately.
• Must be able to conduct conversations with customers and employees and communicate distinctly and persuasively with others.
• Must have the ability to create written and financial reports.
• Must be able to work at a fast pace and in stressful situations
• Must be able to work varied shifts, including nights, weekends, and holidays
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.
• Must be able to stand and walk for multiple hours at a time.
• Must be able to maneuver to all areas of the casino.
• Must be able to lift up to 10 pounds and carry up to 5 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.